Arbella Auto Insurance Review

Arbella Auto Insurance Review

We like Arbella Insurance Group for their auto insurance offerings. They operate through an independent agent network model, and have deep local expertise in Massachusetts and Connecticut. See our review of their policy, coverage, and discounts below.

Arbella Auto Insurance Reviews

Based on our research, Arbella is a great auto insurance company for drivers in Connecticut and Massachusetts for its customer satisfaction, and breadth of insurance protection.

Pet Protection and Other Perks from Arbella

More and more people are choosing to ride with their pets in the car these days - there's an entire industry of plush and comfortable car seats to accommodate these furry family members! So to further ease your mind when traveling with your pets, Arbella offers insurance coverage to protect them in an accident. They will cover up to $500 in vet fees if anything happens to your animal in an auto accident in addition to the other insurance coverages.

Find the Cheapest Auto Insurance Quotes in Your Area

Currently Insured?

Other coverage perks you can take advantage of with Arbella include personal property insurance, and snowplow insurance...yes, snowplow! The former protects your personal property (laptops, phones, etc) if they happen to break during a car accident. The latter is subject to a $200 deductible and will pay for your broken snowplow, which is entirely feasible in those cold, snowy New England winters.

Arbella: a Company Worthy of Recognition

In 2011, the Quincy, MA based Arbella Insurance Group was recognized as one of the "Best Places to Work" in the state. It was the company's third straight designation. Companies who win this prestigious award do so on the basis of creating a high level of job satisfaction amongst their employees.


Competitive rates inside their service area

Auto policies only available in two states (Massachusetts and Connecticut)

Dedicated customer service and a friendly staff of insurance agents / personal consultants

Solid financial strength and business ratings should make you more confident in choosing Arbella

Insurer Ratings and Financials

Arbella gets great marks for financial strength and have better customer satisfaction scores compared to the industry average (as measured by NAIC's complaint index).



AM Best Financial Rating


AM Best Issuer Credit Rating


Better Business Bureau Rating


NAIC (2012)

0.11 (Excellent)

Annual Revenue (2011)

$600+ Million

Insurance Discounts from Arbella

Arbella offers a number of driver discounts for those who are willing to do a bit of homework. Below are a list of discounts you can discuss with your agent in the state of Massachusetts.

Discount Type

Discount Amount

Pay Your Premium in Full

Up to 3%

Active Military Duty

Up to 10%

Good Grades

Up to 5%

Multi-Vehicle Policy

Up to 2%

Anti-Theft Devices

Up to 36%

New Customer

Up to 7%

Driver Training

Up to 7%

Source: Arbella website as of Oct 2013

How to File a Claim with Arbella

To report a claim with an Arbella Insurance representative:

Phone Number: 800-272-3552

  • Press 1 to file a new claim
  • Then, press 1 to file an auto claim

To speak to a customer care representative at Arbella Insurance, call 877-272-3552 (Customer Service agents available Monday-Friday from 8am-5:30pm ET)

  • Press 3 for Customer Service
  • Wait to be connected to a Customer Service Representative

About Arbella Insurance Group

Arbella Insurance Group was founded in the late 1980's in Quincy, Massachusetts. It's still headquartered there to this day and employs upwards of 900 employees in both Massachusetts and Connecticut. Arbella relies on an independent-agent model as opposed to the direct-to-consumer approach used by some other auto insurers. They provide property and casualty insurance in both Massachusetts and Connecticut while also providing business insurance in Rhode Island and New Hampshire.

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