GEICO is a good insurance company that offers its customers satisfactory rates, positive customer service and a convenient user experience. In particular, GEICO's auto insurance rates for drivers with no recent accidents were consistently low. In many ways, the company's offerings are comparable to those of other large insurers. However, GEICO sets itself apart by providing the most convenient online solutions for its customers to handle their insurance policies.
- GEICO Insurance: Our Thoughts
- GEICO Auto Insurance
- GEICO Home Insurance
- GEICO Motorcycle Insurance
- GEICO Customer Reviews, Complaints and Ratings
- GEICO Online Tools
GEICO: A Respectable Insurer Built for The Digital Era
GEICO provides average to low rates and fairly good customer service. For the most part, it is comparable to other insurers in terms of insurance offerings and discounts. However, GEICO distinguishes itself as one of the best insurance companies out there when it comes to providing easy-to-use online tools.
The GEICO Mobile app has more features and is better reviewed than the apps currently offered by Progressive, State Farm and Farmers Insurance. This app affords policyholders convenient options for paying their bills as well as managing and accessing their insurance information. While other insurance companies may provide similar mobile tools, GEICO leads the industry in this category and is constantly improving its capabilities.
If it is a priority that you have lots of contact with a local agent to help you manage your insurance policies, GEICO will not be your best option. GEICO is set up to sell products directly to consumers as opposed to going through local insurance agents, as it has relatively few agents compared to other insurers. For example, GEICO has around 150 locations across the U.S., compared to State Farm's network of more than 18,000 agents nationwide.
Auto Insurance Take-away: For auto insurance, GEICO's low rates, paired with the fact that its coverages and discounts are more or less consistent with its competitors' offerings, make it a safe choice. However, in some situations, GEICO's rates might be more expensive than its competitors. This is particularly true when it comes to drivers shopping for auto insurance who have an at-fault accident on their driving record. While GEICO is a good choice, we recommend you compare quotes from at least three insurers.
Homeowners Insurance Take-away: GEICO doesn't underwrite or service its own homeowners insurance policies, but GEICO's underwriting partners generally offer low rates and adequate service. Just keep in mind that discounts and endorsements vary by underwriter, so you'll need to confirm beforehand that your policy offers any features that are important to you. Overall, it's possible to receive great service and rates, but you'll have to do your research on the specific underwriter of your policy.
GEICO Auto Insurance
GEICO auto insurance has competitive rates, good customer service, and enough coverage options and discounts to please most drivers. It offers a lot in terms of convenience, with 24-hour customer service available and an app where you can control almost all aspects of your coverage on the go. However, if you are a high-risk driver—specifically a young driver with an accident on your record—you might overpay for car insurance with GEICO. Also, GEICO will provide coverage if you need an SR-22 or FR-44 filed on your behalf.
GEICO Auto Insurance Features, Coverages and Discounts
For the most part, GEICO's solutions for auto insurance customers are similar to what you can get with the other major car insurers like Progressive, State Farm and Farmers. The exceptions to this are the GEICO Mobile app and the Prime Time Contract, which is an interesting program for drivers over the age of 50.
GEICO Mobile app: Drivers can use the GEICO Mobile app for all aspects of managing their auto insurance, from getting a quote to filing a claim. Drivers insured with GEICO can even use Amazon's Alexa to pay their insurance bills. If you are looking for an auto insurer that's not going to make you go through an agent or wait on the phone to manage your auto insurance policy, then GEICO is a great option. While this is not the only app where you can manage your auto insurance, it is one of the absolute best.
Prime Time Contract: This is a guaranteed auto insurance renewal program designed for GEICO customers who are over 50 years old. Customers in the Prime Time Contract program will always have the option to renew their insurance policy as long as they continue to be GEICO auto insurance policyholders. Drivers in this program are protected from situations where an insurer might not offer to renew a policy—like drivers who are considered high-risk due to multiple traffic violations. Just note that the Prime Time Contract does not guarantee that your rates will always be the same. Besides being over the age of 50 to qualify for this program, you must:
- Have no drivers under 25 years old on the policy.
- Have no violations or accidents in the last three years.
- Have no vehicles on the policy that are used for business.
Some insurers might offer a guaranteed renewable policy to customers who have been with them for a certain amount of time—for example, more than 20 years with Progressive. GEICO offers this policy to new customers, which is quite unique.
Auto Repair Xpress®: This is a program that includes a network of repair shops that work with GEICO. By choosing to fix your vehicle at an Auto Repair Xpress® facility, you get a GEICO-backed guarantee for all repairs as long as you own your vehicle. This is a nice feature to have, but it's not unique to GEICO, as Farmers and Progressive also have repair guarantees.
Car Buying Service: To help you get a better deal on a new car, GEICO offers its Car Buying Service, which connects you to local dealerships and lets you see what other people have paid for a certain vehicle. You can use this service to compare car prices without having a GEICO insurance policy.
GEICO Auto Insurance Coverages
Most of the coverage options that GEICO offers are pretty much in line with what is available with other auto insurance companies, although they may vary by state or by vehicle. Here's what GEICO offers:
- Bodily injury and property liability coverage.
- Collision and comprehensive coverage.
- Uninsured and underinsured liability coverage.
- Medical payment and personal injury protection coverage.
- Gap Insurance for leased vehicles.
Mechanical Breakdown Insurance (MBI): This coverage pays for certain repairs to vehicles that are less than 15 months old and have fewer than 15,000 miles. Specifically, it covers repairs to mechanical components, such as the engine, transmission or air conditioner. This option does not cover fees for diagnostic measures if your vehicle is not found to have a mechanical failure.
Progressive offers similar coverage through Warrant Direct, which charges one deductible that varies by policy per qualifying repair shop visit. This differs from GEICO's MBI coverage, where you have to pay a separate $250 deductible for each unrelated repair. This means if your transmission and air conditioner both need to be repaired, you will be responsible for two deductibles. You are also able to cover older vehicles with Progressive's program.
Rideshare Insurance: Other insurers might offer rideshare coverage as an extension of your personal policy or only offer a full commercial insurance policy, but GEICO's hybrid policy is fairly special. GEICO offers a combined rideshare and personal auto insurance that allows its customers to purchase just one policy. Having this insurance covers you when you are driving both for work and for pleasure.
Emergency Road Service: GEICO's Emergency Road Service provides assistance in the event that you have a roadside emergency, and it's similar to other roadside assistance programs in terms of coverage and limits. For example, it will cover jump-starts, flat-tire changes, towing (for nonaccident-related incidents) and up to $100 for locksmith services. Compared to AAA Plus roadside assistance, GEICO's Emergency Road Service offers almost the same coverage at lower rates—not counting the discounts and rewards that AAA members can receive.
Accident Forgiveness: With Accident Forgiveness, your auto insurance rates will not increase after your first at-fault accident. This coverage can either be purchased or earned, which sets it apart from similar programs at other insurers. Certain drivers—those with good driving records—will be eligible to purchase accident forgiveness. To earn accident forgiveness, you must be a qualifying driver and must be accident-free for five years or more. This coverage is not available in California, Connecticut or Massachusetts.
Glass Coverage: You may be able to add coverage that will waive your deductible for comprehensive claims for glass repairs. This costs a little bit extra, but it might be worthwhile if you can take advantage of what is essentially free windshield repair.
Rental Reimbursement: With GEICO's Rental Reimbursement, you will be covered for the cost of a rental car if your car is undrivable for more than 24 hours. The amount that this coverage will pay out is based on a per-day and per-claim limit, which is selected when choosing this coverage option. For example, you might select coverage for $45 per day and $1,350 per claim.
GEICO Auto Insurance Discounts
The discounts that GEICO offers are pretty standard across the auto insurance industry, with the majority tied to vehicle equipment and safe driving habits. GEICO will also award discounts to policyholders who are members of certain organizations and for bundling multiple vehicles under the same policy.
Federal Employee Discount: Active or retired federal employees can qualify for a discount of up to 8% on their car insurance. This is also known as the eagle discount.
Military Discounts: Active-duty U.S. military personnel, retired U.S. military members, or members of the National Guard or Reserves could save up to 15% on premiums.
Driving History Discounts: If you've been accident-free for five years, you may be able to save 26% on your car insurance with GEICO. As previously mentioned, having a clean driving record could make you eligible to receive free accident forgiveness, which would save you money after an at-fault accident. You can also receive up to 15% off your medical payment or personal injury protection premiums if you and your passengers always wear their seat belts.
Defensive Drivers Discounts: For completing an approved defensive driving course you can save on your car insurance with GEICO. The amount you could save varied by state, for the states that offered a discount for taking a defensive driving course, you could save 5%‒20% on applicable coverages. The five state that, at this time, do not offer discounts for defensive driving courses are Hawaii, Massachusetts, Michigan, North Carolina and Vermont.
Student Discounts: Full-time students who maintain at least a "B" average may save up to 15% on their total car insurance premiums in some states. Drivers must be between the ages of 16 and 24 to qualify for this discount. Young drivers also might be able to receive a discount on their coverage for completing a driver's education course.
Pay-in-full Discount: By paying your entire premium for the full term of your policy, you can save money by avoiding installment expenses that GEICO charges for paying month to month.
Membership and Employee Discounts: You might be able to receive a discount for being a member or employee of a certain organization. There are more than 500 schools and universities, professional organizations, and other institutions included in this group.
Multicar Discount: Insuring more than one vehicle with GEICO could save you up to 25% on your premiums.
Multipolicy Discount: By having a homeowners, renters, condo or mobile home policy with GEICO, you could receive a discount on your car insurance.
Vehicle Equipment Discounts: If you have an auto insurance policy with GEICO, you can receive discounts on your premiums for having the following equipment:
|Discount||Amount it Could Save||Portion of Premium the Discount Affects|
|Air Bag||up to 25% for driver-side air bags and up 40% for full front-seat air bags||Medical payment or personal injury protection coverage|
|Anti-lock Brakes||up to 5%||Collision coverage|
|Anti-theft||up to 25%||Comprehensive coverage|
|Daytime Running Lights||up to 1%||Certain coverages|
GEICO Auto Insurance Quotes
GEICO's rates were good to average compared to its competitors. For drivers who did not have accidents or violations on their records, the rates that GEICO provided were 19% below the average.
GEICO's rates were fairly high for higher-risk drivers. The quotes that GEICO provided for the profiles that had an at-fault accident within the past five years were on average 13% higher than the mean for those profiles. Their quotes were especially high for our 18-year-old drivers, at almost $3,000 above the average annual rate.
GEICO Homeowners Insurance
GEICO doesn't underwrite its own homeowners insurance policies, meaning that the coverage you purchase from GEICO will be serviced by one of its 31 partners. After purchase, any claims or communication will be through the underwriter of your home policy rather than with GEICO. Furthermore, the rates, coverage options, endorsements and discounts that you'll have available will depend on your underwriting company. While rates, endorsements and discounts vary widely by insurance company, most insurers provide a standard set of coverages outlined below.
|What's Covered by Most Policies?||Details|
|Your dwelling||Protects you against damage or the loss of your home if it's caused by a covered incident.|
|Your personal possessions||Covers damage, destruction and theft of personal items.|
|Loss of use||Provides reimbursement for expenses associated with being unable to stay in your home due to a covered loss, such as hotel costs.|
|Medical payments||Covers medical bills for someone who is injured on your property.|
|Liability||Provides financial protection for bodily injury and property damage sustained by others for which you're responsible.|
GEICO Homeowners Insurance Quotes
A good portion of GEICO's underwriting partners offer competitive homeowners insurance rates. However, based on our sample, we found that a policy's annual cost can vary by more than $1,000. Therefore, we recommend comparing your specific quote to the average offered in your state to ensure that you're getting a fair deal. Below, we highlight a few annual rates offered by GEICO's partners and the variation that exists among them.
|Policy Limit||AIG||Homesite||Travelers||UP&C||Maximum vs Minimum|
Additional GEICO Property and Liability Coverages
If you have coverage needs beyond auto and homeowners, it's likely that GEICO offers the insurance policy you're looking for. GEICO's stand-alone insurance policies include motorcycle, ATV, mobile home, condo, flood, umbrella and jewelry.
GEICO Motorcycle Insurance
GEICO's affordable motorcycle insurance quotes and the company's deep discounts help make it one of the best cheap motorcycle insurance companies. GEICO's motorcycle insurance policies have discounts that are easy to qualify for, making it simple for customers to save money. For instance, just for switching over to a GEICO motorcycle insurance policy, customers become eligible for a 10% discount on their annual premiums. Below, we provide details on a few additional GEICO motorcycle insurance discounts.
|GEICO Motorcycle Insurance Discounts||How Do You Earn It?|
|Multicycle||Receive a 10% discount when you insure multiple motorcycles with GEICO.|
|Multipolicy||Get a discount if you have a GEICO motorcycle insurance policy as well as an auto or an RV policy with GEICO. (For example, having GEICO car and motorcycle insurance.)|
|Mature riders||Save 10% if you meet a certain age threshold, which varies depending on the state in which you live. Most senior discounts begin at age 65.|
|Safety first||Get a 10% discount after completing a Motorcycle Safety Foundation or Military Safety Course.|
|Loyalty||Get a 10% discount after renewing your GEICO motorcycle insurance policy.|
GEICO is renowned for its advertisements claiming that the company has low rates, frequently proclaimed in advertisements by the insurer's friendly gecko spokesperson or through GEICO's motorcycle commercials. Our findings align well with the company's claims. We found GEICO's motorcycle insurance quotes to be affordable and oftentimes less than those offered by other motorcycle insurance companies. For instance, in Florida, GEICO's motorcycle quotes were consistently lower than any of its competitors' quotes, including Progressive, Markel and Dairyland. Thanks to its low rates and discounts, GEICO's motorcycle insurance has fairly positive reviews.
GEICO Scooter Insurance and GEICO Moped Insurance
GEICO's scooter and moped insurance is offered under its motorcycle insurance policies. If you're searching for scooters and moped insurance, we recommend you consider a GEICO motorcycle insurance policy. This means you'll have access to the same discounts mentioned above.
GEICO ATV Insurance
Unlike scooter and moped insurance, GEICO's ATV insurance is a stand-alone product. As a result, policyholders have access to a unique suite of coverage options and discounts when compared to other forms of insurance. Below, we list the coverages policyholders have available to them through GEICO's ATV insurance policies.
- Collision coverage
- Property damage liability coverage
- Bodily injury liability coverage
- Comprehensive physical damage coverage
- Medical payments
- Uninsured and underinsured motorists coverage
In addition to a comprehensive suite of coverages, GEICO's ATV insurance offers four discounts. The discounts mirror those typically offered with an auto insurance policy. We consider these to be great discounts as they are easy to get and applicable to a large number of policyholders.
GEICO ATV Insurance Discounts
- Multivehicle discount
- Anti-theft device
- Multipolicy discount
- Mature riders discount
GEICO Mobile Home Insurance
Similar to its homeowners insurance, GEICO's mobile home insurance is offered through several underwriting partners. GEICO's mobile home insurance partners offer dwelling coverage and a few other customizable add-ons, including personal property coverage, personal liability and coverage for adjacent structures.
|Personal property||The total value of your personal possessions up to your coverage limit, such as TV sets and furniture.|
|Personal liability||Provides coverage if someone is injured on your property and you're found responsible, or if you cause damage to someone's property.|
|Adjacent structures||Covers losses of adjacent structures that you own, like patios.|
GEICO Condo Insurance (Co-op Insurance)
If you live in a condo, you should consider getting condo insurance to protect your personal property and your home's interior structure. Based on our sample quotes, GEICO's condo insurance provides customizable personal property coverage ranging from $20,000 to $100,000 and dwelling coverage of up to $200,000. Condo owners will be able to take advantage of discounts that are offered to most homeowners, like discounts for having an alarm system or deadbolt locks.
What Does GEICO's Condo Insurance Cover?
- Fire or lightning
- Smoke damage
- Accidental water discharge
GEICO Flood Insurance
If you live in a flood-prone area, you'll want to look into flood insurance to protect your home even if you're not required to do so. Your home is likely your largest investment, meaning you'll want to safeguard it against potential hazards. GEICO's flood insurance is offered in compliance with the National Flood Insurance Program. If you want insurance limits for your home and its contents to be higher than $250,000 and $100,000, respectively, you should look to purchase private flood insurance instead. GEICO's flood insurance, like most other companies' policies, requires a 30-day waiting period from the moment you purchase coverage in order to become effective.
GEICO Umbrella Insurance
If you're responsible for damage or injuries and the costs exceed the limit of your auto or homeowners insurance policy's limits, GEICO's umbrella insurance can help. An umbrella insurance policy is designed to supplement your existing auto or homeowners insurance by providing coverage with a substantially higher limit. For instance, if you're found to be responsible for $500,000 worth of property damage, but your auto insurance only covers $100,000, your umbrella insurance could cover the remaining $400,000.
In order to qualify for a GEICO umbrella insurance policy, you need to have an auto insurance policy with GEICO and a homeowners insurance policy with any insurer. GEICO's requirements are in line with those of its competitors. Over the course of a year, you can expect to pay just over $91 for a $1 million umbrella policy limit through GEICO, although there are other policy limits available.
What Does GEICO's Umbrella Insurance Cover?
- Injuries to other people if you're responsible.
- Damage to someone's property.
- Damage and injuries caused by renters, if you're a landlord.
- Slander or defamation cases.
Who Does GEICO's Umbrella Insurance Cover?
- You and your spouse.
- Relatives or dependents living with you.
- Friends or relatives who borrow your car.
GEICO Jewelry Insurance
GEICO's jewelry insurance provides comprehensive coverage, meaning that it provides coverage for loss, theft, damage or disappearance. While several insurance companies offer jewelry coverage as a homeowners or renters insurance endorsement, GEICO offers stand-alone jewelry insurance. GEICO offers its customers the ability to determine their own deductible. While rates vary depending on where you live, most people will find their insurance cost to be 1 to 2 percent of the value of the jewelry being insured. GEICO's jewelry insurance also provides coverage for preventive repairs. For example, a loose stone on a ring could be taken to a jeweler for repair, and GEICO would cover the cost.
GEICO Customer Reviews, Complaints and Ratings
Customers should expect pretty good customer service from GEICO. The company earns high marks from professional agencies and has few customer complaints, given its size. In fact, J.D. Power ranked GEICO as the sixth best auto insurance company—out of 24—for claims satisfaction, giving it the second-best possible rating. GEICO's complaint index rating is also below the national median, according to reports from the National Association of Insurance Commissioners (NAIC). The most common types of complaints registered with the NAIC relate to an insurer's claim handling, so GEICO's solid performance in this metric is a vote of confidence for its claims process.
Moreover, the few negative customer reviews of GEICO tended to focus more on high prices for drivers with accidents than customer service. This is consistent with the quotes that we gathered that showed GEICO to be more expensive than average for higher-risk drivers who have accidents on their records.
Professional agencies also give GEICO high marks for its financial strength and claims satisfaction. The A.M. Best Rating Services gave GEICO an A++ for financial strength. This is the best rating possible, and it indicates GEICO will likely have the funds to pay out for insurance claims.
|NAIC||Complaint Index Rating||0.74|
|A.M. Best Rating Services||Financial Strength Rating||A++ (Superior)|
|J.D. Power||Claims Satisfaction Rating||4|
GEICO Online Tools
GEICO's industry-leading online tools let customers buy and manage insurance policies themselves, without having to go through an insurance agent. These tools are easy to use—"So Easy a Caveman Can Do It"—and are a great perk of having a GEICO insurance policy.
- GEICO Express Services: This is an online service that requires no login and lets policyholders quickly make payments, get insurance ID cards and access policy documents.
- GEICO Mobile app: With the GEICO Mobile app, you can shop for insurance, pay bills, access your insurance ID cards and even file claims right from your phone. You also have the option to chat online with GEICO's newer virtual assistant, Kate.