Find the Cheapest Insurance Quotes in Your Area
GEICO is a good insurance company that offers its customers satisfactory rates, positive customer service and a convenient user experience. In particular, GEICO's auto insurance rates for drivers with no recent accidents were consistently low. In many ways, the company's offerings are comparable to those of other large insurers. However, GEICO sets itself apart by providing the most convenient online solutions for its customers to handle their insurance policies.
- GEICO Insurance: Our Thoughts
- GEICO Auto Insurance
- GEICO Customer Reviews, Complaints and Ratings
- GEICO Online Tools
GEICO: A Respectable Insurer Built for The Digital Era
GEICO provides average to low rates and fairly good customer service. For the most part, it is comparable to other insurers in terms of insurance offerings and discounts. However, GEICO distinguishes itself as one of the best insurance companies out there when it comes to providing easy-to-use online tools.
The GEICO Mobile app has more features and is better reviewed than the apps currently offered by Progressive, State Farm and Farmers Insurance. This app affords policyholders convenient options for paying their bills as well as managing and accessing their insurance information. While other insurance companies may provide similar mobile tools, GEICO leads the industry in this category and is constantly improving its capabilities.
If it is a priority that you have lots of contact with a local agent to help you manage your insurance policies, GEICO will not be your best option. GEICO is set up to sell products directly to consumers as opposed to going through local insurance agents, as it has relatively few agents compared to other insurers. For example, GEICO has around 150 locations across the U.S., compared to State Farm's network of more than 18,000 agents nationwide.
Auto Insurance Take-away: For auto insurance, GEICO's low rates, paired with the fact that its coverages and discounts are more or less consistent with its competitors' offerings, make it a safe choice. However, in some situations, GEICO's rates might be more expensive than its competitors. This is particularly true when it comes to drivers shopping for auto insurance who have an at-fault accident on their driving record. While GEICO is a good choice, we recommend you compare quotes from at least three insurers.
GEICO Auto Insurance
GEICO auto insurance has competitive rates, good customer service, and enough coverage options and discounts to please most drivers. It offers a lot in terms of convenience, with 24-hour customer service available and an app where you can control almost all aspects of your coverage on the go. However, if you are a high-risk driver—specifically a young driver with an accident on your record—you might overpay for car insurance with GEICO. Also, GEICO will provide coverage if you need an SR-22 or FR-44 filed on your behalf.
GEICO Auto Insurance Features, Coverages and Discounts
For the most part, GEICO's solutions for auto insurance customers are similar to what you can get with the other major car insurers like Progressive, State Farm and Farmers. The exceptions to this are the GEICO Mobile app and the Prime Time Contract, which is an interesting program for drivers over the age of 50.
GEICO Mobile app: Drivers can use the GEICO Mobile app for all aspects of managing their auto insurance, from getting a quote to filing a claim. Drivers insured with GEICO can even use Amazon's Alexa to pay their insurance bills. If you are looking for an auto insurer that's not going to make you go through an agent or wait on the phone to manage your auto insurance policy, then GEICO is a great option. While this is not the only app where you can manage your auto insurance, it is one of the absolute best.
Prime Time Contract: This is a guaranteed auto insurance renewal program designed for GEICO customers who are over 50 years old. Customers in the Prime Time Contract program will always have the option to renew their insurance policy as long as they continue to be GEICO auto insurance policyholders. Drivers in this program are protected from situations where an insurer might not offer to renew a policy—like drivers who are considered high-risk due to multiple traffic violations. Just note that the Prime Time Contract does not guarantee that your rates will always be the same. Besides being over the age of 50 to qualify for this program, you must:
- Have no drivers under 25 years old on the policy.
- Have no violations or accidents in the last three years.
- Have no vehicles on the policy that are used for business.
Auto Repair Xpress®: This is a program that includes a network of repair shops that work with GEICO. By choosing to fix your vehicle at an Auto Repair Xpress® facility, you get a GEICO-backed guarantee for all repairs as long as you own your vehicle. This is a nice feature to have, but it's not unique to GEICO, as Farmers and Progressive also have repair guarantees.
Car Buying Service: To help you get a better deal on a new car, GEICO offers its Car Buying Service, which connects you to local dealerships and lets you see what other people have paid for a certain vehicle. You can use this service to compare car prices without having a GEICO insurance policy.
GEICO Auto Insurance Coverages
Most of the coverage options that GEICO offers are pretty much in line with what is available with other auto insurance companies, although they may vary by state or by vehicle. Here's what GEICO offers:
- Bodily injury and property liability coverage.
- Collision and comprehensive coverage.
- Uninsured and underinsured liability coverage.
- Medical payment and personal injury protection coverage.
- Gap insurance for leased vehicles.
Mechanical Breakdown Insurance (MBI): This coverage pays for certain repairs to vehicles that are less than 15 months old and have fewer than 15,000 miles. Specifically, it covers repairs to mechanical components, such as the engine, transmission or air conditioner. This option does not cover fees for diagnostic measures if your vehicle is not found to have a mechanical failure.
Progressive offers similar coverage through Warrant Direct, which charges one deductible that varies by policy per qualifying repair shop visit. This differs from GEICO's MBI coverage, where you have to pay a separate $250 deductible for each unrelated repair. This means if your transmission and air conditioner both need to be repaired, you will be responsible for two deductibles. You are also able to cover older vehicles with Progressive's program.
Rideshare Insurance: Other insurers might offer rideshare coverage as an extension of your personal policy or only offer a full commercial insurance policy, but GEICO's hybrid policy is fairly special. GEICO offers a combined rideshare and personal auto insurance that allows its customers to purchase just one policy. Having this insurance covers you when you are driving both for work and for pleasure.
Emergency Road Service: GEICO's Emergency Road Service provides assistance in the event that you have a roadside emergency, and it's similar to other roadside assistance programs in terms of coverage and limits. For example, it will cover jump-starts, flat-tire changes, towing (for nonaccident-related incidents) and up to $100 for locksmith services. Compared to AAA Plus roadside assistance, GEICO's Emergency Road Service offers almost the same coverage at lower rates—not counting the discounts and rewards that AAA members can receive.
Accident Forgiveness: With Accident Forgiveness, your auto insurance rates will not increase after your first at-fault accident. This coverage can either be purchased or earned, which sets it apart from similar programs at other insurers. Certain drivers—those with good driving records—will be eligible to purchase accident forgiveness. To earn accident forgiveness, you must be a qualifying driver and must be accident-free for five years or more. This coverage is not available in California, Connecticut or Massachusetts.
Glass Coverage: You may be able to add coverage that will waive your deductible for comprehensive claims for glass repairs. This costs a little bit extra, but it might be worthwhile if you can take advantage of what is essentially free windshield repair.
Rental Reimbursement: With GEICO's Rental Reimbursement, you will be covered for the cost of a rental car if your car is undrivable for more than 24 hours. The amount that this coverage will pay out is based on a per-day and per-claim limit, which is selected when choosing this coverage option. For example, you might select coverage for $45 per day and $1,350 per claim.
GEICO Auto Insurance Discounts
The discounts that GEICO offers are pretty standard across the auto insurance industry, with the majority tied to vehicle equipment and safe driving habits. GEICO will also award discounts to policyholders who are members of certain organizations and for bundling multiple vehicles under the same policy.
Federal Employee Discount: Active or retired federal employees can qualify for a discount of up to 8% on their car insurance. This is also known as the eagle discount.
Military Discounts: Active-duty U.S. military personnel, retired U.S. military members, or members of the National Guard or Reserves could save up to 15% on premiums.
Driving History Discounts: If you've been accident-free for five years, you may be able to save 26% on your car insurance with GEICO. As previously mentioned, having a clean driving record could make you eligible to receive free accident forgiveness, which would save you money after an at-fault accident. You can also receive up to 15% off your medical payment or personal injury protection premiums if you and your passengers always wear their seat belts.
Defensive Drivers Discounts: For completing an approved defensive driving course you can save on your car insurance with GEICO. The amount you could save varied by state, for the states that offered a discount for taking a defensive driving course, you could save 5%‒20% on applicable coverages. The five state that, at this time, do not offer discounts for defensive driving courses are Hawaii, Massachusetts, Michigan, North Carolina and Vermont.
Student Discounts: Full-time students who maintain at least a "B" average may save up to 15% on their total car insurance premiums in some states. Drivers must be between the ages of 16 and 24 to qualify for this discount. Young drivers also might be able to receive a discount on their coverage for completing a driver's education course.
Pay-in-full Discount: By paying your entire premium for the full term of your policy, you can save money by avoiding installment expenses that GEICO charges for paying month to month.
Membership and Employee Discounts: You might be able to receive a discount for being a member or employee of a certain organization. There are more than 500 schools and universities, professional organizations, and other institutions included in this group.
Multicar Discount: Insuring more than one vehicle with GEICO could save you up to 25% on your premiums.
Multipolicy Discount: By having a homeowners, renters, condo or mobile home policy with GEICO, you could receive a discount on your car insurance.
Vehicle Equipment Discounts: If you have an auto insurance policy with GEICO, you can receive discounts on your premiums for having the following equipment:
|Discount||Amount it Could Save||Portion of Premium the Discount Affects|
|Air Bag||up to 25% for driver-side air bags and up 40% for full front-seat air bags||Medical payment or personal injury protection coverage|
|Anti-lock Brakes||up to 5%||Collision coverage|
|Anti-theft||up to 25%||Comprehensive coverage|
|Daytime Running Lights||up to 1%||Certain coverages|
GEICO Auto Insurance Quotes
GEICO's rates were good to average compared to its competitors. For drivers who did not have accidents or violations on their records, the rates that GEICO provided were 19% below the average.
GEICO's rates were fairly high for higher-risk drivers. The quotes that GEICO provided for the profiles that had an at-fault accident within the past five years were on average 13% higher than the mean for those profiles. Their quotes were especially high for our 18-year-old drivers, at almost $3,000 above the average annual rate.
GEICO Customer Reviews, Complaints and Ratings
Customers should expect pretty good customer service from GEICO. The company earns high marks from professional agencies and has few customer complaints, given its size. In fact, J.D. Power ranked GEICO as the sixth best auto insurance company—out of 24—for claims satisfaction, giving it the second-best possible rating. GEICO's complaint index rating is also below the national median, according to reports from the National Association of Insurance Commissioners (NAIC). The most common types of complaints registered with the NAIC relate to an insurer's claim handling, so GEICO's solid performance in this metric is a vote of confidence for its claims process.
Moreover, the few negative customer reviews of GEICO tended to focus more on high prices for drivers with accidents than customer service. This is consistent with the quotes that we gathered that showed GEICO to be more expensive than average for higher-risk drivers who have accidents on their records.
Professional agencies also give GEICO high marks for its financial strength and claims satisfaction. The A.M. Best Rating Services gave GEICO an A++ for financial strength. This is the best rating possible, and it indicates GEICO will likely have the funds to pay out for insurance claims.
|NAIC||Complaint Index Rating||0.74|
|A.M. Best Rating Services||Financial Strength Rating||A++ (Superior)|
|J.D. Power||Claims Satisfaction Rating||4|
GEICO Online Tools
GEICO's industry-leading online tools let customers buy and manage insurance policies themselves, without having to go through an insurance agent.
- GEICO Express Services: This is an online service that requires no login and lets policyholders quickly make payments, get insurance ID cards and access policy documents.
- GEICO Mobile app: With the GEICO Mobile app, you can shop for insurance, pay bills, access your insurance ID cards and even file claims right from your phone. You also have the option to chat online with GEICO's newer virtual assistant, Kate.