Plymouth Rock Auto Insurance Review

Plymouth Rock Auto Insurance Review

Plymouth Rock has one of the most impressive coverage selections of any insurer in the country, but very high rates make it hard to recommend to most people. 

Good for

  • Insurance shoppers looking for a full suite of insurance protections

Bad for

  • People with basic coverage needs
  • Drivers looking for affordable rates
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Plymouth Rock has one of the most impressive coverage selections of any insurer in the country, but very high rates make it hard to recommend to most people. 

Good for

  • Insurance shoppers looking for a full suite of insurance protections

Bad for

  • People with basic coverage needs
  • Drivers looking for affordable rates
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Plymouth Rock has one of the most impressive breadths of car insurance coverages in the United States. Chances are good that if there's a protection you're looking for, Plymouth Rock offers it — there are literally dozens of extras and perks included in its variety of insurance packages, from the default Essential Assurance to the highest-tier Assurance Premier.

However, these perks come at a cost — literally. We found that it was the most expensive option among the major insurers we compared it to, and its rates were about 60% more expensive than the average.

Consider the following companies as alternatives to Plymouth Rock

Best for most drivers

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Best for affordability

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Best for full coverage

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Plymouth Rock auto insurance coverage

Plymouth Rock has an exceptional range of coverage options and extras, and they're the primary reason to consider choosing Plymouth Rock.

Every policy sold includes Plymouth Rock's Essential Assurance coverage package. This includes guaranteed repairs, car repair valet service and a few others.

Once a Plymouth Rock customer has been with the insurer for three years, they're upgraded to Assurance Plus, which includes additional perks such as pet injury coverage and mobile device coverage.

Customers can also upgrade to the Assurance Preferred or Assurance Premier packages. While many of these perks may have niche value, drivers looking for complete protection from their insurer will likely find the extras appealing.

Plymouth Rock coverage packages

BenefitEssential AssuranceAssurance PlusAssurance PreferredAssurance Premier
CrashbustersOOOO
Valet claimsOOOO
Guaranteed repairsOOOO
Get home safe taxi rideOOOO
Online servicesOOOO
Pledge of AssuranceOOOO
Additional rental coverageOOO
Mobile device replacementOOO
Pet injury coverageOIncreasedIncreased
Laptop replacementOOO
Seatbelt/airbag benefitsOOO
Child car seat replacementOOO
Personal property damageOOO
Collision deductible waiverIf other driver is PR customerIf other driver is PR customerIf other driver is PR customer
Enhanced bail bond coverageOOO
Loss of earnings coverageOOO
Glass repair deductible waiverIf damage is smaller than a quarterNo deductible on windshield damageNo deductible on windshield damage
Roadside assistanceNJ/PA residents onlyNationwide
Additional towing and laborOO
Depreciation waiver on worn partsOO
Airbag accidental dischargeOO
Deductible reductionO
Trip interruptionO
New car replacementO
Plus one car replacementO
Loan/lease gap coverageO
Electronic key replacementO

In addition, Plymouth Rock customers can add the following coverage options à la carte:

  • Accident forgiveness: Eliminates the cost increase associated with one at-fault accident.
  • Glass coverage: Reduces or eliminates the deductible on a glass-only comprehensive claim (such as if a rock cracks your windshield).
  • Deductible waiver: Eliminates the deductible for collision coverage under certain circumstances.
  • Gap coverage: Pays for the gap between your car's value and what you owe if it's totally destroyed in a crash.
  • New car replacement: Pays for the complete replacement of your car within the first two years of you buying it, if it's destroyed or stolen.
  • Rideshare coverage: Covers crashes that occur while you are working as a rideshare driver, such as with Uber or Lyft.
  • Roadside assistance: Pays for a tow or other roadside assistance, such as extra fuel.

Plymouth Rock also has all the typical coverages you'd expect from a car insurance company, including:

  • Liability coverage for personal injury and property damage
  • Uninsured/underinsured motorist protection
  • Personal injury protection (PIP)
  • Medical payments coverage
  • Collision coverage
  • Comprehensive coverage

Plymouth Rock car insurance quotes

Rates at Plymouth Rock tend to be much more expensive than competing companies. We found that a 30-year-old driver in the Boston area can expect to pay about $1,364 per year for a basic policy, or $3,812 per year for full coverage. These both work out to be about 60% more expensive than the average among the insurers we looked at in Massachusetts, and more than twice as expensive as the cheapest options.

Bar graph comparing the cost of Plymouth Rock Insurance with its competition
Bar graph comparing the cost of Plymouth Rock Insurance with its competition

Annual premiums: Plymouth Rock vs. competitors

InsurerMinimum coverageFull coverage
Plymouth Rock$1,364$3,812
Safety$474$1,333
GEICO$594$1,742
Arbella$836$2,562
Progressive$995$2,341

Customer service reviews and ratings

Plymouth Rock has about average customer service reviews from customers. The National Association of Insurance Commissioners gave it a complaint index of 0.88, meaning it's received 88% as many complaints as a typical insurer of the same size — slightly better than average.

However, it received a below-average rating in J.D. Power's consumer satisfaction survey, suggesting customers weren't universally happy with the service they received.

It's worth noting that Plymouth Rock has an A- Financial Strength Rating from A.M. Best, a financial reporting agency. This score means that the company has an excellent ability to pay out claims, even during times of high claim demand or a negative economic climate.

Plymouth Rock customer service ratings

AgencyRating
NAIC0.88 (better than average)
J.D. Power - New England808/1000 (worse than average)
J.D. Power - Mid-Atlantic827/1000 (worse than average)
A.M. BestA- ("Excellent")

Where is Plymouth Rock Insurance available?

Plymouth Rock primarily operates in New England and the Northeast United States. It sells insurance in five states: Connecticut, Massachusetts, New Hampshire, New Jersey and Pennsylvania.

Methodology

ValuePenguin's analysis used insurance rate data from Quadrant Information Services. These rates were publicly sourced from insurer filings and should be used for comparative purposes only — your own quotes may be different.

Our quotes are based on rates for a single 30-year-old male living near Boston, Massachusetts. He drives a 2015 Honda Civic EX and has no recent car insurance claims or traffic citations.

Mark is a Senior Research Analyst for ValuePenguin focusing on the insurance industry, primarily auto insurance. He previously worked in financial risk management at State Street Corporation.

Editorial Note: The content of this article is based on the author’s opinions and recommendations alone. It has not been previewed, commissioned or otherwise endorsed by any of our network partners.

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