Hanover Insurance

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  • Useful enhancements available through Hanover Auto Insurance's Connections Auto program
  • Hanover underwrites auto insurance in most states in America, and markets auto insurance through a network of independent brokers and agents


  • Customers report that there can be problems with payments posting on time to Hanover's accounting systems - as such, be sure to include at least a few extra days of buffer to ensure continued coverage

Hanover Auto Insurance Premium Comparisons

We compare Hanover's insurance quotes to two other car insurance companies:

Driver Profile Hanover GEICO 21st Century
Single Female, age 23 $1,508 $1,684 $894
Single Male, age 30 1,832 1,719 1,268
Married Couple, ages 30 - 49 3,387 3,043 1,593
Married Couple, ages 65+ 1,917 1,532 1,004
  Get a Hanover quote Get a GEICO quote Get a 21st Century quote

In the state of New Jersey, Hanover's sample premiums ranked among the most expensive premiums in the Department of Insurance survey. Compared to NJ's average cost of car insurance, the aggregate average of Hanover's rates were about 26% higher. We also compared Hanover's rates to two national insurers, GEICO and 21st Century, to give consumers a sense of what other market rates are. Among the married couple profiles, Hanover's premium costs were almost twice as expensive as 21st Century's sample insurance rates. The difference between GEICO and Hanover was more mixed: GEICO's rates for single young females was about 12% more expensive than Hanover, but Hanover was about 6% cheaper for single and 30 year old males versus GEICO. It's difficult to make generalizations at the driver profile level, which is why as a rule, consumers should compare at least three companies. For a list of cheap providers in your area, enter your zip code below.

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Hanover Auto Insurance Policy & Coverage

Hanover Insurance allows policyholders to customize their auto insurance coverage by offering prospective insureds to customize different liability limits, as well as choose from a selection of supplemental enhancements known collectively as Connections Auto. In addition to the typical suite of enhancements most auto insurers offer (roadside assistance, towing and labor, rental car services, new car replacement, accident forgiveness, and reduced deductibles) are two benefits of note: Travel Right and Home Care Services. 

Policy Enhancement Options

Should a vacation or road trip far away from home result in a covered loss the Travel Right enhancement will reimburse up to $1,000 for lodging and travel so that drivers can reach their destination without too much interruption. Hanover Insurance is one of a handful of insurance companies that provides insurance for pets injured in car accidents. Under Travel Right, up to $500 of veterinary expenses and $500 of burial services are reimbursed. 

Another enhancement, called Home Care Services, looks out for policyholders around the house when they're still recuperating from a covered car accident. Housekeeping, cooking food, transportation services, and lawn mowing, and snow removal - these are the essential chores covered up to $500 per month for a total benefit limit of $2,500.


Some customers with Hanover Auto Insurance indicate that they've had problems with how their premium payments were processed by the company. Payments were reportedly submitted in time, but due to a delay in payments posting to Hanover's systems, were not received in time to ensure uninterrupted insurance coverage. In a 2013 Auto Insurance Study conducted by JD Power & Associates, the Hanover Group scored ratings of "About Average" in the New England region, and below average in the North Central region of the United States.

Insurer Ratings

Metric Rating
AM Best Financial Strength Rating (2013) A
Better Business Bureau Rating (2013) A+
NAIC Complaint Index (2012) 0.75 (Better than Average)
2013 JD Power & Associates Auto Insurance Study About Average, and Below Average

Auto Insurance Discounts at Hanover

Hanover provides a slew of the typical discounts we expect from auto insurers, but estimates of the savings are not available. The company does, however, offer savings of up to $50 in installment fees to policyholders who enroll for electronic funds transfers and automatic payments. 

About Hanover Insurance

The Hanover Insurance Group is a publicly-traded corporation (NYSE: THG) that provides a portfolio of insurance and financial products to their clients through a network of independent agents and brokers in various local markets. Among the products offered are commercial liability insurance tailored to niche businesses (e.g. fitness centers and elder care facilities) to marine insurance, boats and toys (referring to watercraft and various recreational vehicles), the Hanover Insurance Group is a diversified company. 

Company website: www.hanover.com

Information current as of December 2013

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