State Farm Auto & Home Insurance Review: Quality Service and Lots of Coverage Options

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State Farm Auto & Home Insurance Review: Quality Service and Lots of Coverage Options

A broad range of insurance offerings and consistent customer service make this a great choice for insurance

Good for

  • Consumers that want to connect with a local agent
  • People looking for multiple lines of insurance coverage

Bad for

  • Shoppers looking for the cheapest rates
  • Drivers that don't qualify for any discounts

Editor's Rating

3.5/5.0

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State Farm is a good insurance company that features a wide variety of insurance policy options, though its rates are rather pricey for both home and auto insurance. The company makes up for this by offering a variety of discounts—such as its Steer Clear driver program—and having solid customer service. Overall, State Farm is a safe choice for your insurance needs, though it doesn't excel in any particular aspect.

Our Thoughts On State Farm Insurance

The biggest mark against State Farm's home and auto insurance is its lackluster rates, which we found to be more expensive than those quoted by direct insurers such as Esurance and GEICO. On the other hand, the price of renters insurance from State Farm compares more favorably with its competitors. These rates don't take into account the discounts that State Farm offers to qualifying customers. Insurance shoppers who qualify for State Farm's most advantageous discounts can still get excellent value.

State Farm has something to offer insurance shoppers looking for either an all-online experience as well as those looking to have a relationship to a local insurance agent. One of the defining features of State Farm is its network of over 18,000 agents. This is in stark contrast to other large insurers—particularly GEICO and Progressive—who have fewer dedicated agents. However, State Farm also offers convenient online options for customers that are comfortable managing their insurance on their own, including the company's Pocket Agent mobile app. This app—which has received positive reviews from its users—can be used to pay your insurance premiums, file a claim and get roadside assistance.

Bottom Line: State Farm is an above-average insurance company that can provide a plethora of auto and home coverages to satisfy its customers’ insurance needs. State Farm's renters insurance is also generally well-suited to most renters. Those looking for a personalized experience with a local insurance agent are likely to find just that with State Farm. For renters looking for consistent coverage at cheap prices, State Farm is a good choice. However, if you are looking for the absolutely lowest possible rates as a driver or homeowner, State Farm may not be your best choice.

State Farm Customer Service and Ratings

Customers can expect better than average customer service with State Farm. In both shopping experience and claims satisfaction, State Farm has had slightly better reviews than its competitors. Another good indication of the quality of State Farm's customer service is that it received very few complaints relative to its size.

State Farm customers do not need to worry about whether their insurance company will have enough funds to pay out for insurance claims. State Farm has received an A++ rating from A.M. Best for its financial strength, which is the highest possible rating that an insurer can receive. Note that this does not mean that State Farm is more likely to pay out for a claim, just that it has the funds to do so.

State Farm Insurance Rate Comparisons

Typically, State Farm offers insurance policies that are more expensive than its competitors' rates. Below, we break down how State Farm's auto and homeowner insurance prices stacks up against other top insurers.

Auto Insurance Quotes Comparison

State Farm's rates are generally more expensive for auto insurance than other insurers, based on the quotes that we gathered. It could not compete with the low premiums quoted by GEICO and Progressive, which are among the cheapest car insurance companies out there. However, drivers that can take advantage of some of State Farm's discounts—particularly the Drive Safe and Save discount—may still be able to get low rates.

Comparing State Farm's Auto Insurance Rates to Its Competitors'

Rates can vary drastically by region and driver profile, so the best way to get the cheapest rates is to compare car insurance quotes.

Homeowners Quote Comparison

State Farm's homeowners insurance rates were some of the most expensive among its competitors. A homeowner insurance policy with State Farm would costs twice as much as what you'd pay with the cheapest insurer, which was Esurance. However, insurance rates can vary drastically by region and property, so the best way to ensure you get the cheapest rates is to gather at least three to four quotes and compare prices.

Comparing State Farm's Homeowners Insurance Rates to Its Competitors'

Renters Insurance Quotes Comparison

While State Farm's renters insurance doesn't provide many discounts or offer any unique endorsements, its rates remain competitive across a range of coverage levels. When we compared State Farm's prices with Farmers, another large traditional insurer, and Lemonade, an online insurance startup, we found that State Farm performed well against both companies.

Compared to other companies its same size, State Farm remains affordable. Farmers renters insurance stays marginally cheaper than State Farm until your policy reaches $40,000 in property. Even so, State Farm cost us $10.42 until we increased our sample property protection to $50,000.

When pitted against online-only insurer Lemonade State Farm is still attractive under certain circumstances. For renters that want to insure under $30,000 of property, Lemonade is the cheaper option. However, renters with more belongings may want State Farm, since its prices undercut Lemonade's at coverage limits of $30,000 or more.

Comparing State Farm's Renters Insurance Rates to Its Competitors'

State Farm Insurance Services and Discounts

State Farm offers a variety of different types of insurance policies. Below we break down the policy options and discounts available for auto and homeowners insurance.

State Farm Auto Insurance

State Farm offers its customers all of the standard car insurance coverages including liability insurance, uninsured/underinsured motorist, personal injury protection, and collision and comprehensive insurance. It also provides a few unique policy add-ons, including:

Rental car and travel expenses coverage: While rental car insurance is a pretty standard optional coverage among insurers, State Farm's goes above and beyond by covering meals, lodging and transportation if your vehicle is disabled while you're on the road. This coverage will pay for travel expenses for up to $500 for all covered individuals. To take advantage of travel expenses coverage, your car has to be undrivable as a result of an incident that falls under your comprehensive or collision insurance.

Rideshare insurance: If you are an Uber or Lyft driver, then you will likely need to buy a special rideshare insurance policy. State Farm offers rideshare insurance that extends the coverages from your personal car insurance policy to cover you while you are working. Typically, adding rideshare coverage to your insurance policy will raise your premiums by 15 percent to 20 percent.

State Farm Auto Insurance Discounts

Drivers looking for ways to reduce their auto insurance premiums will find a wide variety of discounts that they can utilize with State Farm—though two targeted at safe drivers offer particularly significant benefits. State Farm even has a program called the Discount Double Check—that's spokesperson is Green Bay Packers quarterback Aaron Rodgers—which is designed to ensure that drivers get all of the discounts that may be available to them.

Steer Clear Driver Program: This program by State Farm is designed for those under 25 years of age to brush up on their driver education. Drivers who complete the program are eligible for a discount of up to 15 percent off their premium. The Steer Clear Driver Program can be completed online or on your mobile app, and your State Farm insurance agent is available to assist you. This program is available all states, with the exception of California, Hawaii, Massachusetts, North Carolina and Rhode Island.

Drive Safe and Save: Eligible drivers can enroll in the Drive Safe and Save program to receive an automatic 5 percent discount on their auto insurance rates. This program uses information from your vehicle's OnStar software or the Drive Safe and Save mobile app to track your driving habits. State Farm will then use this information at each policy renewal to determine how much you can save—which could be up to 50 percent.

DiscountHow Do You You Receive It?
Safe Driver Discounts
Accident-Free DiscountHave your vehicle insured continuously with State Farm for at least three years without having an at-fault accident to qualify.
Defensive Driving DiscountTake a defensive driving course.
Student Away at School DiscountHave a student driver on your policy who attends school and only uses the vehicle on vacations and when they're visiting home for this discount.
Good Driving DiscountGo three years or more without having an at-fault accident or moving violation.
Driver Training DiscountAll insured drivers under the age of 21 must have completed an approved drivers education course.
Student Driver Discounts
Good Student DiscountHave a GPA of 3.0 or higher.
Safe Vehicle Discounts
Vehicle SafetyYour vehicle's model year is 1994 or newer.
Passive RestraintHave a 1993 or older vehicle that has airbags or other passive restraint equipment.
Anti-TheftYour vehicle is equipped with an anti-theft device.
Customer Loyalty
Multiple AutoHave multiple cars insured with State Farm.
Multiple LineHave a homeowners, renters, condo or life insurance policy in addition to insuring your car with State Farm.

State Farm Homeowners Insurance

State Farm offers all the homeowners insurance coverages you'd expect from a national insurer, such as personal liability, medical payments and dwelling coverages.

One of the more unique services that State Farm provides is the Premier Service Program, though it's not yet available in all regions. This is an optional program that puts policyholders in touch with participating contractors that can provide water removal services or flooring repairs and replacement. The repairs are guaranteed for up to five years for a covered loss.

Homeowners interested in additional coverages with State Farm have the option to add on additional protections for losses from earthquakes, backup of a sewer or drain, identity restoration and loss assessment. Certain extended coverages can only be purchased only through a State Farm agent, such as insurance for an electric vehicle charging station and waterbed liability insurance.

State Farm Homeowners Insurance Discounts

State Farm provides homeowner policyholders a variety of ways to save on insurance costs. These are pretty much in line with what is typical of insurance companies and include discounts for:

  • Sprinkler systems
  • Security devices
  • Having multiple insurance policies with State Farm
  • Damage-resistant roofing material

State Farm Renters Insurance Coverage

The coverage that comes with a State Farm renters insurance policy resembles the protection most other companies provide. As with its other insurance products, the size of State Farm's financial resources allow it to provide attentive service and a positive customer experience for renters.

What's covered by a State Farm policy?Details
Personal propertyProvides coverage for the amount of stuff you own, determined by the limit you decide.
Personal liabilityIf someone is injured on your property or suffers property damage and holds you responsible, your personal liability would cover litigation and repairs, even if you were at fault.
Medical payments to othersThis provision pays for the medical bills of others if they're injured on your property.
Loss of useThis coverage supplies you with living expenses if your home is temporarily rendered uninhabitable.

The company's online renters insurance form makes it easy to retrieve and customize quotes from State Farm. The site even performs favorably compared to Lemonade and Jetty — two online-only retailers that are well-known for their streamlined buying interfaces. We were able to pull several quotes from State Farm in under 10 minutes.

Once you input your contact information and address, all you have to do before you can personalize your coverage is answer whether your home has deadbolts, fire alarms and burglar alarms, and declare whether you've had to make any insurance claims in the past.

Before you finalize your purchase, you can adjust the limits of your policy if you aren't satisfied with the price you're shown. You can also elect to add a couple of endorsements. You can supplement your renters insurance with the following add-ons:

  • Extra coverage: Like other insurance policies, State Farm's renters coverage limits your coverage for damage to fine and high-priced items. For instance, a default policy comes with only $1,000 of coverage for any jewelry and furs you might own. Fortunately, if you're someone who has a lot of expensive property, like jewels, State Farm allows you to raise your limits for them, as well as for things like silverware, business personal property and firearms.
  • Identity restoration: For $25 per year, State Farm's identity restoration endorsement comes with case management and expense reimbursement in case your personal information is stolen. If thieves hijack your identity and use it to commit theft or fraud, State Farm could reimburse you for up to $25,000 to cover the costs associated with recovering your identity and settling any litigation. You may also receive $15,000 if you're the victim of ransomware. Additionally, you receive credit monitoring before theft happens to reduce the chances your information ever gets compromised.
  • Earthquake insurance: If you live in an area of the country that experiences earthquakes, like the West Coast or Missouri, an endorsement that will protect you from those perils might be beneficial. Insurance policies usually don't provide coverage for movements of the earth, including sinkholes, landslides and earthquakes.

Methodology

To compare the costs of State Farm's auto, homeowners and renters insurance policies, we used sample profiles based on typical customers.

Auto insurance methodology

For our auto insurance review, we used this for our sample driver:

The car insured was a 2017 Honda Civic EX 4DR SED with 10,000 miles/year. The driver in each case lived in Sylmar, California.

  • $50,000 liability for injuries per person
  • $100,000 liability for injuries per crash
  • $50,000 liability for property damage
  • Collision and comprehensive coverage with a $500 deductible

Home insurance methodology

For our homeowners insurance review, we collected quotes for $150,000, $200,000 and $350,000 of dwelling coverage. Our sample policyholder:

  • Lived in a 10-year-old house in Dallas County, Texas (75001)
  • Was claim-free for five years
  • Was born in 1978
  • Had good credit

Renters insurance methodology

We collected renters insurance quotes with $10,000, $20,000, $30,000 and $40,000 of personal property protection from State Farm's website, Farmers and Lemonade. Our sample profile was a 25-year-old female with no roommates, living in New York City. Our customer shopped for $100,000 of personal liability coverage along with her personal property protection, and she opted for a $500 deductible.

Our profile's apartment had:

  • Deadbolts
  • A fire extinguisher
  • No sprinkler system
  • A local smoke alarm
  • No burglar alarm
  • No claims history
  • No previous provider

These criteria were based directly on the default selections on State Farm's quote form.

Since the cost of all types of insurance varies from person to person depending on location, personal history and other factors, your prices may vary from ours.

Comments and Questions

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