Loop Insurance Review
Loop Insurance aims to offer what it considers fairer prices to Texans by tracking your driving instead of including factors such as credit score, income and education level.
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Editor's Rating
Loop says that it bases your rate largely on your driving habits, using an app on your phone to track how you drive. The company says it often won’t even raise rates just because of a ticket or first accident.
This is part of the company's mission to make insurance more accessible to historically disadvantaged groups.
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Pros and cons
Pros
Your credit score, income and education don’t influence your rate
Minor traffic violations won’t necessarily raise your rates
Cons
You must allow Loop to track your driving
Reckless drivers may lose coverage
Available only in Texas
How Loop Insurance works
To get coverage from Loop, you must allow the company to track your driving through the Loop mobile app. It tracks your location, speed, mileage and when you drive. It uses this information to determine how safe you are as a driver and to set your rate.
Like most insurance companies, Loop can also use your age, gender, marital status, driving record and exact car to judge how risky you may be. Loop Insurance says it doesn’t use your credit score, income or education level.
To make sure you’re getting the best rate for what you need, get a few quotes and compare them to average rates in Texas.
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Loop Insurance coverage
Loop offers a couple of common but useful coverages you can add on.
- Roadside assistance
- Rental coverage
Discounts with Loop Insurance
You won’t find a huge list of available discounts at Loop, like you do with some other large insurance companies. But you can save up to 20% on your Loop auto insurance rate by paying in full, up front.
Safe driving discount
This is available if you have no violations on your driving record for the last three years, no accidents in the last five years and at least six months of auto insurance coverage before joining Loop.
Paid-in-full discounts
You can get up to 20% off by paying for your policy in full, up front. You can get up to 10% off if you pay for half of your policy up front.
Paperless discount
Doing all of your paperwork electronically can net you a discount.
Advanced technology discount
If your car has automatic emergency braking, or if it’s a hybrid or electric vehicle, you could get a discount.
You can also search for the cheapest rates based on where you live, especially if you live in one of the biggest cities in the Lone Star State: Dallas, Houston or San Antonio.
Loop Insurance customer service reviews
Loop has a mixed customer satisfaction reputation. It earned a 3.6-star rating out of 5 from Trustpilot but also has an “F” grade from the Better Business Bureau. Reviews on Reddit also tend to be bad, with users complaining of administrative mistakes, such as insurance cards being unavailable and payout checks being done incorrectly.
Reportedly, the company is also in the midst of a bankruptcy process. It’s potentially going through what’s called ABC liquidation, which is a type of bankruptcy that doesn’t involve going through courts.
Frequently asked questions
What is the Loop Insurance phone number?
The Loop Insurance customer service phone number is 844-544-5667. If you’re calling to get an online quote, you’ll need to give your personal information, such as your name, date of birth and address, as well as your car’s information: its make, model and year. You might also need it's VIN, which is a 17-digit number unique to each vehicle. You can find it by standing outside of your car and looking along the bottom of the windshield.
Is Loop Insurance legit?
Loop Insurance is a real company based in Texas that offers auto insurance coverage. But as of December 2025, it is reportedly going through a type of bankruptcy. The company may continue to operate, or it may shut down sometime in 2026.
Does Loop offer roadside assistance?
Yes, you can get roadside assistance from Loop as an add-on to your insurance policy. It covers you if you need help with a tire change, a jump start or a tow.
Does Loop Insurance cover rental cars?
You can add rental car coverage to your car insurance policy at Loop. It will raise your monthly rate, but the coverage could be worth it. Loop partners with Enterprise for rentals. Because Enterprise offers a free pickup service during normal business hours, this could make the process of getting your rental car easier.
Methodology
Average rates in Texas were calculated using thousands of quotes from across every ZIP code in the state. Rates are for a 30-year-old man with a Honda Civic EX and good credit.
Other sources include information from Loop Insurance, the Better Business Bureau, Trustpilot and Reddit.
ValuePenguin's rate analysis used insurance data from Quadrant Information Services. These rates were publicly sourced from insurance company filings and should be used for comparative purposes only. Your own quotes may be different.
Editorial Note: The content of this article is based on the author's opinions and recommendations alone. It has not been previewed, commissioned or otherwise endorsed by any of our network partners.
