- Local expertise in NYC: despite its name, Countrywide focuses solely on the New York City metropolitan area and suburbs
- Poor reviews and higher than average complaints recorded from policyholders about claims and settlement process
- "Marginal" financial creditworthiness, as rated by AM Best
- No information on its website about products or services for prospective consumers, and no online quote system
Auto insurance policy
Poor reviews, poor ratings
We've reviewed numerous auto insurers, and this is the first we've come across that received an "F" letter grade from the Better Business Bureau. It has four times the number of complaints overall compared to the median car insurance company. Of the complaints lodged against Countrywide Insurance in 2013, the majority were due to dissatisfaction with delays in claims processing. Customers alleged that Countrywide Insurance did not follow up in a timely manner on phone calls, failed to move the settlement process along, and were disorganized or uncoordinated with paperwork and billing hiccups.
Furthermore, most insurers maintain a financial creditworthiness rating of B or above at AM Best, but Countrywide is the first we've seen to be graded C+. This indicates that the company's ability to meet ongoing insurance policy and contract obligations is "marginal" - which makes us concerned that Countrywide might be unable to pay out all of its claims from policyholders. Surprisingly, however, the outlook for the company is "Stable".
Consumers still considering a quote from Countrywide should obtain a few other quotes from national providers so that they can compare and get the best prices and coverage for themselves.
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AM Best Financial Strength Rating (2013)
Better Business Bureau (2013)
NAIC Complaint Index (2012)
|4.28 (Median Index: 1.00)|
Auto insurance policy & discounts
There is very little information on the company's website about the products and services Countrywide Insurance sells. The website does little to educate prospective customers but does list the telephone contact information and offer a payment portal.
In order to obtain an NYC car insurance quote, you'll have to locate a local Countrywide Insurance broker by calling 800-79-NY AUTO. A customer service representative will then supply the nearest agent to your zip code.
How to file a claim
Telephone Number: (212) 344-8700
Business hours for the Countrywide Insurance Claims Office are 9am - 5pm ET. There are no weekend hours - policyholders would have to call in the next business day to report the accident.
- Press 1 for English, 2 for Spanish, and 3 for Chinese
- Press 1 to report an accident
- Press 2 for questions about an existing claim
For general customer service inquiries: (212) 440-5160
About Countrywide Insurance
Countrywide Insurance, also known as Country-Wide Insurance, was established in 1963. Contrary to its name, Country-Wide provides consumer auto insurance products solely for the downstate New York area. The company markets its services through a network of over 500 independent brokers in the New York City metropolitan area and surrounding suburbs.