Erie Home & Auto Insurance Review: Great Rates and Commendable Service

Erie Home & Auto Insurance Review: Great Rates and Commendable Service

Top-of-the-line insurance company with great prices, but limited to a select region.
Erie

Editor's Rating

Erie Insurance is a great option for people living in one of the 12 states where it is offered. Eries rates are among the best available, and its customer service is widely praised. The only drawback of Erie's auto, renters and home insurance is the company's relative lack of online tools.

Good for
  • Customers looking for excellent prices and personal interaction with an agent
  • Families who don't expect to change the drivers or vehicles listed on their policies, as Erie lets you lock in rates
Bad for
  • People who live in the western United States
  • Shoppers who prefer to buy and manage their policies online

Erie Insurance: Our Thoughts

Auto Insurance Bottom Line: Erie's fantastic auto insurance rates and customer support make it an excellent option. The main downside is it's limited geographic availability and lack of online tools.

Home & Renters Insurance Bottom Line: Erie homeowners insurance is also priced competitively and has highly regarded customer service. Additionally, Erie offer's a discount for those who bundle their auto and home insurance policies.

We found that Erie's rates for auto and home insurance were up to 40% cheaper than average rates. Renters insurance policies are also affordable from Erie, though the company does not offer industry-leading rates.

Erie sells insurance exclusively through its network of independent agents. This means that Erie customers will primarily interact with the company through their agents, including when purchasing insurance, making claims and managing their policies. Aside from glass repair claims, all other claims must be filed through an agent or the Erie claims hotline.

Erie insurance offers coverage options that match or exceed what are available from other insurers.

One of the biggest perks to Erie's auto insurance in particular is its "Rate Lock" offering.

If you qualify and add Rate Lock to your policy, Erie will not raise your rates year over year unless you change the drivers or cars on your policy, or you move from your current address. Your rate will stay the same even if you get in an accident or make a claim.

Erie's online tools are not as robust as some of its competitors. For example, there's no way to get a homeowners insurance quote online—you must request one from an agent.

While auto quotes are available over the internet, online customization options are limited, and you must purchase a policy through an agent.

Erie Automobile Insurance Coverages and Benefits

Erie Auto Insurance Quote Comparison

We compared car insurance rates from four companies for a range of different driving profiles. We found that Erie's insurance rates were remarkably cheaper than its competitors.

Quotes we gathered from Erie Insurance were 32–38% cheaper than the average across all insurers, and Erie provided the cheapest annual premiums for a full coverage policy for each of our driver profiles.

This graph ranks Erie car insurance quotes relative to major competitors.

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Insurer
18 y.o w/o accident
30 y.o w/o accident
30 y.o w/ accident
Erie$3,614$1,521$1,924
State Farm$5,119$1,737$2,075
Geico$5,620$2,128$3,140
Allstate$9,438$3,545$5,360

Drivers looking to minimize their costs should take a careful look at Erie, as it is a strong candidate for the lowest car insurance rates in areas where it is offered.

Erie auto insurance coverages

Erie provides wide-ranging coverages and benefits to its customers. It offers all the most common car insurance coverages, including liability, collision, comprehensive, uninsured/underinsured motorist and medical payments/personal injury protection.

In addition, Erie provides several notable coverages that customers might not find elsewhere. Note that some of these coverages are bundled with other more common options, while others must be purchased separately.

Highlighted Benefit: Rate Lock

One of the most notable optional benefits Erie provides is its "Rate Lock" offering. If you have a safe driving history and add Rate Lock to your policy, Erie will only increase your auto insurance rates if you add or remove a car or driver from your policy, or change your address.

Otherwise, your premiums will stay the same year after year, even if you get in an accident or make a claim to your insurance. However, if you get in an accident, your policy increase will catch up with you when you do update your policy.

Accident Forgiveness

Your rates won't increase in your first at-fault accident after three years of safe driving with Erie. This feature is included with a standard policy.

Windshield Repair

If your windshield can be repaired instead of replaced, Erie will waive the deductible to fix it.

Personal Property

Erie will cover up to $350 of personal property that is inside an insured vehicle. This feature is included with a standard policy.

Pet Injury

Pays for up to $500 of expenses if your dog or cat is injured in a car accident. This coverage is included with a standard policy.

Gap Coverage

If your car is a total loss, gap coverage pays the difference between your vehicle's replacement cost and what you have left on your lease or loan.

Roadside Assistance

Erie's roadside assistance coverage pays for lockouts, towing and other help you might need while driving.

Rental Car/Transportation Expenses

This feature covers the cost of a rental car or other transportation expenses while your car is being repaired after an accident. It is included with comprehensive coverage.

New/Better Car Replacement

If your car is totaled in an accident, Erie will pay the difference for you to upgrade to a model up to two years newer.

Erie Auto Insurance Discounts

Beyond its already-affordable rates, Erie Insurance offers several discounts to its customers to lower their costs even more, though the discounts offered are about consistent with its competitors.

Drivers can get discounts for:

  • Buying policies for multiple cars or bundling home and auto insurance
  • Safe driving
  • Paying for a year's insurance upfront
  • Using your car little or not at all
  • Owning a car with safety equipment, like airbags
  • Being a young driver who lives with their parents or is a good student

Homeowners Insurance Coverages and Benefits

Erie Homeowners Quote Comparison

We collected homeowners insurance quotes at three different price points to see how Erie's rates compared to other insurance companies.

Our findings showed that Erie home insurance is consistently among the lowest available to homeowners, with rates 31–40% cheaper than the average quote we received from other insurers.

Insurer
$125k policy
$150k policy
$250k policy
Erie$418$455$641
State Farm$924$931$1,032
Allstate$853$884$1,319
Amica$557$518$712
Average$688$697$926

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Erie Home Insurance Coverage

Homeowners insurance from Erie provides all the typical coverages for your home. This includes coverage for your "dwelling," or the structure of your home, your personal property inside it, liability protection in case someone is injured on your property, and additional living expenses if you're unable to occupy your home.

Erie's standard homeowner policy, which they call ErieSecure, offers a few additional benefits that you might not find at other insurers:

  • Guaranteed replacement cost coverage is included in a standard policy for no additional fee
  • Theft coverage includes coverage for mysterious disappearances/lost belongings
  • Pets are covered up to $500
  • Cash and precious metals covered up to $500

In addition, you can supplement your Erie homeowners policy with several custom options, including:

  • Natural disaster coverage
  • Jewelry and valuables coverage
  • Service line and sewer protection
  • Home business and rental income coverage
  • Identity theft protection

Erie Homeowners Insurance Discounts

Erie provides a few opportunities for homeowners to reduce their rates for insurance, though the discounts they offer are fairly typical for insurance companies.

For example, customers can save money by:

  • Buying multiple policies from Erie
  • Equipping their homes with safety features like sprinklers or burglar alarms.

Additionally, it provides a discount for getting an insurance quote more than seven days before your current policy expires.

Learn more in our Methodology section.

Renters Insurance Coverages and Benefits

Renters insurance from Erie is somewhat bare bones. The company offers the typical renters insurance coverages of personal property, liability and loss of use, but no other extras or add-ons like additional coverage for valuables. If you are looking to buy renters insurance and need certain add-ons, like extra protection for your pet, you may need to look elsewhere.

Nevertheless, these standard coverages tend to be sufficient for most people, and many renters insurance companies offer similar options. As such, the lack of extras shouldn't immediately deter you from buying renters insurance from Erie, especially if it offers you the lowest price. The company also offers its customers a discount for bundling auto and renters insurance coverages, so you may save more money overall if you can take advantage of the discount.

Erie Renters Insurance Quote Comparison

Erie's renters insurance prices are competitive, though its rates are not industry leading. The company's mean price for renters insurance of $140 per year made it 13% cheaper than the average rate we found among its competitors. Across our three-city survey, Erie's renters insurance rates were beaten out by State Farm, an insurance company known for its strong customer service and affordable renters insurance.

Column chart showing how renters insurance prices compare between Erie and others

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Renters insurance rates can vary significantly based on your apartment's location, so we always recommend that renters get multiple quotes for renters insurance to find the best price.

Standard Renters Insurance Coverages Available from Erie

  • Liability Coverage: Protects you from financial liability if someone is injured on your property, such as a slip-and-fall accident.
  • Personal Property Coverage: Pays to repair or replace your personal property, like your furniture, clothing and any appliances owned by you (not your landlord) if they are damaged or stolen, regardless of where in the world the loss occurs.
  • Loss of Use: Covers additional living expenses, such as a short-term apartment rental or hotel room, if your apartment or house is uninhabitable because of a covered peril.

Erie Insurance Reviews, Ratings and Availability

Erie Auto Insurance consistently receives outstanding reviews for its customer service. The company is widely commended in all aspects of its business, including during the shopping process and while making claims.

Erie received first place and a 5/5 score in J.D. Power's national auto insurance shopping study, and 4/5 for claims satisfaction. And it received substantially fewer customer complaints than you'd expect for a company of its size, as its NAIC complaint ratio rating is just 0.59.

Erie's home insurance arm is equally well-rated. It received a 4/5 score and placed fourth nationwide in J.D. Power's overall U.S. home insurance satisfaction study. Erie received positive marks in all aspects of its service, including policy offerings, price and the claims process.

Erie Insurance is also on excellent financial footing. It has the highest possible rating from A.M. Best (A+/Superior), indicating that the company has very strong ability to pay out customer claims; financial stability should not be a concern for potential Erie Insurance customers.

Erie Insurance Availability

Erie Insurance's biggest shortcoming is its limited coverage area. The company only sells insurance in 12 states, plus the District of Columbia. People who live outside of these places will have to look elsewhere for coverage.

  • Illinois
  • Indiana
  • Kentucky
  • Maryland
  • New York
  • North Carolina
  • Ohio
  • Pennsylvania
  • Tennessee
  • Virginia
  • West Virginia
  • Wisconsin
  • Washington, D.C.

Frequently asked questions

Is Erie Insurance good?

Yes. Erie's insurance prices are very competitive, and customers tend to be very happy with their service. The only downsides are relatively few online tools and limited geographical availability.

Where can I get Erie Insurance?

Erie Insurance is available in the following places: the District of Columbia, Illinois, Indiana, Kentucky, Maryland, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia and Wisconsin.

Is Erie Insurance cheaper than Geico?

Yes, we found that prices for car insurance from Erie are cheaper than those at Geico. But every driver's price for insurance will vary, so the only way to be sure is to compare your own quotes.

What is Erie's phone number?

Erie's phone number is 800-458-0811.

Methodology

Below are the specific coverages and homes that were used to get the rates for our home insurance cost comparison table:

  • $125,000 Dwelling Coverage, Frame Structure, Contents Covered 50% with RCV, Built 1987
  • $150,000 Dwelling Coverage, Brick Veneer Structure, Contents Covered 50% with RCV, Built 1997
  • $250,000 Dwelling Coverage, Masonry Structure, Contents Covered 70% with RCV, Built 2007

Editorial Note: The content of this article is based on the author’s opinions and recommendations alone. It has not been previewed, commissioned or otherwise endorsed by any of our network partners.