Travelers Insurance Review: Home & Auto
Travelers home and auto insurance is good if you want to personalize your policies with add-ons. However, Travelers usually has expensive home insurance rates. ValuePenguin gives Travelers a rating of 3.3 out of 5 stars.
Find Cheap Car Insurance Quotes in Your Area
Get Travelers if:
-
You want cheap car insurance
-
You want lots of auto coverage options
-
You want a personalized home policy
Skip Travelers if:
-
You want cheap home insurance rates
-
You value a fast claims process
ValuePenguin rating: Travelers Insurance
Rating breakdown | |
|---|---|
| Price | 2.5/5 |
| Coverage | 4.2/5 |
| Customer service | 2.5/5 |
| Unique value | 5/5 |
Get Travelers if:
-
You want cheap car insurance
-
You want lots of auto coverage options
-
You want a personalized home policy
Skip Travelers if:
-
You want cheap home insurance rates
-
You value a fast claims process
ValuePenguin rating: Travelers Insurance
Rating breakdown | |
|---|---|
| Price | 2.5/5 |
| Coverage | 4.2/5 |
| Customer service | 2.5/5 |
| Unique value | 5/5 |
ValuePenguin reviews insurance companies by analyzing rates for multiple driver profiles, plus a company's coverage options, discounts and unique features. Our team also reviews each company's customer service ratings from the National Association of Insurance Commissioners (NAIC) and J.D. Power. ValuePenguin's experts have more than 50 combined years of experience with insurance and the team includes licensed agents with hands-on insurance expertise.
Our reviews are always unbiased and objective. Our only goal is to help you make the best insurance decisions for yourself and your needs.
Read the full breakdown of how we rate insurance companies.
Pros and cons of Travelers
Pros
- Lots of coverage options
- Good discounts
Cons
- Home insurance is expensive
- Customer service is mixed
Travelers auto insurance review
ValuePenguin gives Travelers a rating of 3.8 out of 5 stars for its car insurance.
The company generally has cheap rates, although it isn't the absolute cheapest option for most people. Travelers also has good coverage options and discounts, although its car insurance customer service gets mixed reviews.
ValuePenguin rating: Travelers car insurance
Overall rating:
3.8/5
Rating breakdown | |
|---|---|
| Price | 3.3/5 |
| Coverage | 5/5 |
| Customer service | 2.5/5 |
| Unique value | 5/5 |
ValuePenguin gives Travelers a rating of 3.8 out of 5 stars for its car insurance.
The company generally has cheap rates, although it isn't the absolute cheapest option for most people. Travelers also has good coverage options and discounts, although its car insurance customer service gets mixed reviews.
ValuePenguin rating: Travelers car insurance
Overall rating:
3.8/5
Rating breakdown | |
|---|---|
| Price | 3.3/5 |
| Coverage | 5/5 |
| Customer service | 2.5/5 |
| Unique value | 5/5 |
Travelers auto insurance rates
Travelers has cheaper-than-average car insurance rates, but it's not usually the cheapest option available.
Travelers full coverage car insurance rates vs. competitors
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- Full coverage from Travelers costs an average of $173 per month. That's $35 per month cheaper than the national average of $208 per month.
- Most major companies, such as Geico, State Farm and Progressive, are more expensive than Travelers, on average.
- Some regional companies, including Erie, Auto-Owners and American Family, may be cheaper than Travelers.
Travelers full coverage car insurance rates vs. competitors
Company |
Value Penguin score
| Monthly rate | |
|---|---|---|---|
| Erie | $154 | ||
| American Family | $159 | ||
| Auto-Owners | $171 | ||
| Travelers | $173 | ||
| Geico | $187 | ||
| State Farm | $192 | ||
| Progressive | $207 | ||
| Nationwide | $265 | ||
| Allstate | $282 | ||
| Farmers | $293 | ||
| USAA* | $125 | ||
*USAA is only available to military members, veterans and some family members.
Travelers also has cheaper-than-average rates for state minimum coverage. While this level of coverage lets you legally drive, it's not a good idea for most people. The limits are very low, which means if you cause an accident, you could be on the hook for most of the damage you cause. It's almost always worth it to buy higher limits if you can afford them.
Travelers minimum coverage car insurance rates vs. competitors
Company |
Value Penguin score
| Monthly rate | |
|---|---|---|---|
| Auto-Owners | $52 | ||
| Erie | $53 | ||
| American Family | $60 | ||
| Geico | $65 | ||
| Travelers | $68 | ||
| State Farm | $73 | ||
| Progressive | $75 | ||
| Nationwide | $107 | ||
| Farmers | $107 | ||
| Allstate | $113 | ||
| USAA* | $41 | ||
*USAA is only available to military members, veterans and some family members.
Travelers is also a cheap choice for drivers with bad records or poor credit and for teen drivers.
Rates after a ticket
$235/mo
$258/mo
Rates after a DUI
$289/mo
$391/mo
Rates for teens
$569/mo
$599/mo
Rates after an accident
$254/mo
$310/mo
Rates with poor credit
$321/mo
$412/mo
Travelers auto insurance discounts
Travelers has a long list of car insurance discounts to help you save money. However, you might not be able to get all of these discounts, depending on where you live.
Featured discount: IntelliDrive usage-based app
Travelers IntelliDrive is a safe driving program that can give you a discount based on your driving habits. By sharing driving data with Travelers via a mobile app, you can show that you are a safe driver deserving of a discount — in some cases up to 30%.
Travelers only monitors your behavior for 90 days, making it a good fit for drivers who don't like the idea of being continually observed by their insurance company. Travelers IntelliDrive rates your driving safety based on the following behaviors:
- Time of day
- Speeding
- Acceleration
- Braking
- Hand-held phone usage
Unlike some other companies, Travelers may increase your rates in some states if your Intellidrive score shows you have poor driving habits.
Travelers car insurance discounts
- Multi-policy discount: If you bundle your car insurance with another Travelers insurance policy, you can save on both.
- Multicar discount: Cover two or more cars with Travelers and you'll save on your rates.
- Homeowner discount: If you own a home, you could save on your car insurance, even if your house isn't insured with Travelers.
- Safe driver discount: If you haven't had an accident or a ticket in the past three to five years, you can get a lower rate.
- Continuous insurance discount: You can save on your car insurance with Travelers if you don't have any gaps in your coverage history.
- Hybrid and electric vehicle discount: Drivers who own or lease a hybrid or electric vehicle can get extra savings.
- New-car discount: If you own a car that’s less than three years old or you buy a brand-new car, you might get a discount on your rates.
- Payment discounts: You can save by paying for a full year of coverage in full, by setting up automatic payments or payroll deductions and by never missing a payment.
- Early quote discount: If you get a quote from Travelers before your current policy expires, you might get a cheaper rate.
- Good student discount: If you are a full-time high school or college student and you have a "B" average or better, you’re eligible for a discount.
- Student away at school: If you have a student on your policy that goes to school more than 100 miles away from home and doesn't have a car with them, you can save on your rate.
- Driver training discount: If you're a young driver and you complete an approved driver education course, you can get an insurance discount.
- Affinity program: Employees of participating companies and members of certain credit unions or professional groups can get a discount on Travelers auto insurance.
Travelers auto insurance coverage
Travelers offers a wider set of add-on coverages than most insurance companies, along with the standard options (such as liability, comprehensive and collision coverage). The company also offers a few rare optional coverages, such as Premier New Car Replacement coverage and two accident forgiveness plans.
Travelers add-on coverage
- Premier New Car Replacement coverage: Premier new-car replacement coverage bundles loan or lease gap coverage and auto glass coverage, along with new-car replacement coverage. The latter is the standout feature of this bundle, covering the cost of a new car if your vehicle is totaled in a covered loss.
- Accident and minor violation forgiveness plans: Travelers offers accident forgiveness through two hybrid plans: the Responsible Driver Plan and the Premier Responsible Driver Plan. Accident forgiveness programs protect you from the rate increase after an at-fault accident, which can save you hundreds of dollars. You can also opt for minor violation forgiveness, which lets you keep a lower rate after you get a ticket.
- Rideshare insurance: If you drive for a rideshare company such a Uber or Lyft, this is an important coverage. It covers you after you open your mobile app but before picking up a passenger. Once you pick someone up, the ridesharing company’s insurance covers you.
- Loan or lease gap insurance: Loan or lease gap insurance pays for the difference between the insurance payout and what you still have to pay on your loan or lease.
- Rental car coverage: Rental car coverage reimburses you for some of the cost of a rental vehicle if your car is involved in a covered accident and you need another vehicle. To use Travelers’ rental car coverage, your vehicle must be out of commission for at least 24 hours.
- Roadside assistance: Roadside assistance coverage helps if you want roadside services, like jump starts, tire changes, fuel delivery or lockout assistance. Travelers offers two tiers of roadside assistance: Basic roadside assistance and Premier roadside assistance. Basic is fine for most drivers, but if you travel often or want extra protection, choose the Premier option.
- Named non-owner insurance: This is a type of policy for people who drive often but don't own a car. This includes frequently renting or borrowing cars, driving company cars or using car-sharing services.
Standard car insurance coverage
When you buy car insurance from Travelers, you'll get the protection you'd expect from any major car insurance company.
- Bodily injury liability: This pays for the injuries you cause to other people in an accident.
- Property damage liability: If you cause an accident and damage someone's car, hit a fence or house or damage someone's property in any way, this coverage pays.
- Personal injury protection: This is required in "no-fault" states and pays for your injuries in an accident no matter who is at fault. It also pays for things like lost wages.
- Medical payments coverage: This also pays for your injuries regardless of fault. It's similar to personal injury protection, but it's not usually a required coverage, and it doesn't pay for lost wages or other expenses that aren't medical.
- Uninsured and underinsured motorist coverage: If you're hit by someone who doesn't have insurance or doesn't have enough to pay for your damages, these coverages can help fix your car and pay for your injuries.
- Comprehensive coverage: This pays for damage to your car that's not from a collision, such as theft or hail damage. This is one part of "full coverage," along with collision coverage.
- Collision coverage: This pays for collision-related damages to your car, such as hitting another car or a tree. Along with comprehensive coverage, this gives a policy "full coverage."
Travelers car insurance ratings and reviews
Travelers has mixed customer service reviews for its auto insurance.
The company gets about 62% fewer complaints about its car insurance compared to an average company its size, according to the National Association of Insurance Commissioners (NAIC). That could mean many people have good experiences with Travelers and don't have a reason to complain.
However, J.D. Power generally ranks Travelers below average. The company is only rated above average in New York for overall customer service, and it's frequently rated close to the bottom of the survey results. Travelers also has below-average claims service, according to J.D. Power. That could mean it'll take longer and be a hassle to get your car fixed after a claim.
Travelers home insurance
ValuePenguin gives Travelers just 2.8 out of 5 stars for home insurance because of the company's expensive rates and mixed customer service.
Travelers doesn't offer many discounts to offset its high home insurance rates. But the company does have several options to help you personalize your policy, so it could be a good choice if you're willing to pay more for flexible coverage.
ValuePenguin rating: Travelers home insurance
Overall rating:
2.8/5
Rating breakdown | |
|---|---|
| Price | 1.7/5 |
| Coverage | 3.3/5 |
| Customer service | 2.5/5 |
| Unique value | 5/5 |
ValuePenguin gives Travelers just 2.8 out of 5 stars for home insurance because of the company's expensive rates and mixed customer service.
Travelers doesn't offer many discounts to offset its high home insurance rates. But the company does offer several options to help you personalize your policy, so it could be a good choice if you're willing to pay more for flexible coverage.
ValuePenguin rating: Travelers home insurance
Overall rating:
2.8/5
Rating breakdown | |
|---|---|
| Price | 1.7/5 |
| Coverage | 3.3/5 |
| Customer service | 2.5/5 |
| Unique value | 5/5 |
Travelers home insurance rates
Travelers is one of the most expensive major home insurance companies. A policy costs $2,929 per year, on average, for $350,000 in dwelling coverage.
Travelers homeowners insurance rates vs. competitors
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- Travelers' average home insurance rate is 22% higher than the national average of $2,395 per year for $350,000 in dwelling coverage.
- Most major home insurance companies, such as State Farm, Allstate and Farmers, are cheaper than Travelers, on average.
- If you're willing to pay more for customizable coverage, Travelers may still be a good option.
Travelers homeowners insurance rates vs. competitors
Company |
Value Penguin score
| Average annual rate | |
|---|---|---|---|
| State Farm | $1,617 | ||
| Allstate | $2,144 | ||
| Farmers | $2,502 | ||
| Progressive | $2,857 | ||
| Auto-Owners | $2,886 | ||
| Travelers | $2,929 | ||
| American Family | $3,066 | ||
| Nationwide | $3,102 | ||
| Erie | $3,167 | ||
| USAA | $2,200 | ||
All rates are annual for a home with $350,000 in dwelling coverage. USAA is only available to military members, veterans and some family members.
No matter how much home insurance coverage you need, Travelers is expensive.
Rates for $200K dwelling coverage
$2,019/yr
$1,585/yr
Rates for $500K dwelling coverage
$3,854/yr
$3,222/yr
Rates for $350K dwelling coverage
$2,929/yr
$2,395/yr
Rates for $1 million dwelling coverage
$7,211/yr
$5,812/yr
Rates for $200K dwelling coverage
$2,019/yr
$1,585/yr
Rates for $350K dwelling coverage
$2,929/yr
$2,395/yr
Rates for $500K dwelling coverage
$3,854/yr
$3,222/yr
Rates for $1 million dwelling coverage
$7,211/yr
$5,812/yr
Travelers home insurance coverages
Travelers is a good option if you want to customize your home insurance coverage with add-ons, as long as you're willing to pay the higher rates.
Travelers home insurance coverage add-ons
Travelers gives customers all the standard home insurance coverages you'd expect but also offers tons of add-on options to round out your protection. Remember, though, that these add-ons will cost extra.
- Special personal property: This changes your policy so your belongings are covered for more types of damage. Any type of damage that isn't specifically excluded in your policy documents is covered.
- Contents replacement cost: This means your insurance company will pay you the cost to replace your damaged items with new versions, even if your damaged items are worth less.
- Additional replacement cost protection coverage: This lets you get more than your insurance limit if you file a claim. This add-on is great if your dwelling coverage isn't enough to fully cover the repairs for your property when you file a claim.
- Jewelry and valuable items: Valuable items, such as jewelry and fine art, often cost more than the typical coverage limit to replace. This add-on gives you extra coverage for your valuable items.
- Personal articles floater: If you have high-value items like fine jewelry or high-end electronics, you may want to list them on a "personal articles floater." This lets you list the cost on an item-by-item basis and gives you better coverage.
- Water backup: This pays for water damage caused by sewer or drain line backups. If you have a basement, this is a particularly good coverage to have.
- Identity fraud: Travelers' identity fraud coverage provides up to $25,000 in coverage for certain expenses used to restore your identity. You won't need to pay a deductible to use this coverage. It also lets you get reimbursed for expenses such as travel costs, lost income and legal fees.
- Green home coverage: This unique add-on gives coverage to repair or rebuild your home using green materials after a covered loss.
Standard home insurance coverage
With any Travelers policy, you'll get the standard coverage that comes with almost all home insurance.
- Dwelling: This covers the cost to repair or rebuild your home if it's damaged by a covered loss.
- Personal property: This covers your belongings if they're damaged or destroyed due to a covered loss.
- Personal liability: This protects you if you're at fault for someone's injury or damage to their property.
- Other structures: This is coverage for structures other than your house, such as detached garages, fences and sheds.
- Loss of use: This coverage pays for the extra costs associated with living away from home if it's due to a covered loss.
Travelers home insurance discounts
Travelers offers some home insurance discounts, but most of them are fairly run-of-the-mill. Still, they could help you save on Travelers' high costs.
- Multi-policy discount: If you insure both your home and car with Travelers, you could get a discount on both policies.
- Homebuyer discount: You can get a discount if you purchased your home within 12 months of getting a policy with Travelers.
- Loss-free discount: If you haven't filed any home insurance claims in a certain period of time, you could save on your home insurance with Travelers. Protective device discount: You qualify for this discount if you have smoke detectors, fire alarms, a sprinkler system, a home security system or a smart home system that alerts you to fires or burglars.
- Green home discount: You could save up to 5% if your home is certified "green" by the Leadership in Energy and Environmental Design (LEED) organization.
Travelers home insurance ratings and reviews
Travelers gets mixed reviews for its home insurance service.
J.D. Power ranks Travelers below average for overall customer satisfaction. But the National Association of Insurance Commissioners (NAIC) reports Travelers gets 31% fewer complaints about its home insurance than expected for its size.
Because of the discrepancy, it could be useful to try to talk to current Travelers customers in your area about their experience before you decide to buy a policy.
Other Travelers insurance options
If you're looking to bundle home or auto with another type of coverage, Travelers offers a wide range of insurance products.
Renters insurance
If you rent your home — whether it's a house, a duplex or an apartment — you can buy renters insurance from Travelers. This coverage provides liability protection, personal property coverage to protect your belongings and housing improvement coverage if your landlord lets you make improvements to the property.
Condo insurance
Travelers condo insurance protects your condo from damage, theft and other hazards. You'll also get liability protection if anyone is injured while visiting your home. The policy can help pay for costs from medical bills, legal fees and other similar expenses.
Boat and yacht insurance
Boat and yacht insurance gives you coverage against loss and damage to your boat or yacht, as well as liability coverage if anyone is injured while on board. You can also buy supplemental coverage like uninsured boater insurance and replacement value coverage to fully protect yourself and your watercraft.
Landlord insurance
If you rent your home out to tenants, landlord insurance can protect you from liability and give you added coverage if your tenants damage the property. This coverage is meant for properties with no more than four units.
Umbrella insurance
Umbrella insurance is designed to give you peace of mind and added protection if someone sues you for injuries they suffer at your home, in your car or on your boat. If their claim is greater than your policy's base limit, umbrella coverage can help cover the difference. With this coverage, you'll be able to get up to $5 million of additional liability coverage.
Wedding and events insurance
Wedding and events coverage protects your big day from unexpected issues and hazards. If your event gets canceled or a vendor doesn't show up, this coverage will help compensate you for those inconveniences. This coverage can be used for events like baby showers, bar or bat mitzvahs, birthday celebrations, engagement parties and more.
Valuable items coverage
Certain valuable items may be worth more than your home insurance policy can pay for on its own. Stand-alone valuable items coverage lets you buy extra coverage for the items you're most worried about. This add-on policy can cover valuables like artwork, electronics, instruments and collectibles.
Travel insurance
Travel insurance helps you protect your trips from unexpected cancellation, delays and other frustrations. You'll need to buy travel insurance for each trip you want to insure.
Pet insurance
Pet insurance from Travelers helps you pay for your pet's medical expenses and health care needs. There are no more age restrictions once the pet is eight months old, health screenings aren’t required and you can use the coverage at any licensed veterinary practice or clinic.
Motorcycle insurance
Travelers doesn't offer motorcycle insurance directly. Instead, it partners with Dairyland, one of the biggest motorcycle insurance companies in the U.S.
Travelers vs. other companies
Travelers vs. Geico
Travelers | Geico | |
|---|---|---|
| Auto rates | Cheap | Cheap |
| Auto service | Mixed | Mixed |
Geico doesn't sell home insurance directly but works with several partner companies. If you want to bundle your home and car insurance, Travelers is a better option.
Travelers vs. State Farm
Travelers | State Farm | |
|---|---|---|
| Auto rates | Cheap | Cheap |
| Home rates | Expensive | Cheap |
| Auto service | Mixed | Good |
| Home service | Mixed | Mixed |
Travelers vs. Nationwide
Travelers | Nationwide | |
|---|---|---|
| Auto rates | Cheap | Expensive |
| Home rates | Expensive | Expensive |
| Auto service | Mixed | Mixed |
| Home service | Mixed | Below average |
Frequently asked questions
Is Travelers a good insurance company?
Travelers is a good company if you want a flexible policy with lots of add-ons. You can get a cheap rate on car insurance with Travelers, but it's probably not the absolute cheapest price you can get. Travelers home insurance tends to be expensive. Additionally, customer service reviews are mixed.
Is Travelers expensive?
Travelers is expensive for home insurance, on average, but cheaper for car insurance. However, the extra cost might be worth it if you want to add coverage add-ons to your policy.
Who is better, State Farm or Travelers?
Both State Farm and Travelers offer quality insurance coverage, but State Farm is usually cheaper for both car and home insurance. If you're looking for a policy that's affordable, State Farm will likely be a better choice. But if you're interested in adding on optional coverage, Travelers could fit your situation better.
Methodology
To compare the cost of Travelers auto and homeowners insurance policies, ValuePenguin collected thousands of quotes for representative drivers and homes.
All rates come from Quadrant Information Services, which gets its data from public insurance company filings. All rates are for comparison purposes only. Your quotes will vary depending on your situation.
Auto insurance methodology
ValuePenguin got quotes for every residential ZIP code in the country where a company has a large market share. Rates are for a 30-year-old man with good credit and no claims, and who drives a 2018 Honda Civic EX.
Minimum coverage quotes are for state required coverage types and limits only. Full coverage quotes include higher liability limits than required, along with collision and comprehensive coverage.
- Bodily injury liability: $50,000 per person and $100,000 per accident
- Property damage liability: $50,000 per accident
- Uninsured and underinsured motorist bodily injury: $50,000 per person and $100,000 per accident
- Comprehensive and collision deductible: $500
Home insurance methodology
Rates are for a 45-year-old married man with no home insurance claims and a policy with the following limits:
- Dwelling coverage: $200,000, $350,000, $500,000 or $1 million
- Personal liability: $100,000
- Medical payments: $1,000
- Deductible: $1,000
ValuePenguin ratings
ValuePenguin rates companies using a set of weighted factors.
Factor | Weight in rating |
|---|---|
| Price | 30% |
| Coverage options | 30% |
| Customer service | 30% |
| Unique offerings | 10% |
Customer satisfaction comes from the National Association of Insurance Commissioners (NAIC) and various J.D. Power studies.
About the Author
Senior Writer
Licensed Insurance Agent
Cate Deventer is a Senior Writer who specializes in health insurance, Medicare, auto and home insurance. She's been a licensed insurance agent since 2011.
She started her insurance career working as a customer service agent for State Farm. She later moved to an independent agency, where she worked with several insurance companies and hundreds of clients. She quoted policies, filed claims and answered insurance questions. In 2021, she pivoted her career and began writing about insurance for Bankrate. She moved to ValuePenguin in 2023 and began writing about health insurance and Medicare.
Cate has a passion for helping readers choose insurance to fit their needs. She enjoys knowing that her research and knowledge help people choose insurance products that make a positive difference in their lives.
How insurance helped Cate
Cate used her health insurance knowledge to navigate a surgery in 2023. Understanding how her policy worked let her focus on recovery instead of worrying about bills.
Expertise
- Health insurance
- Medicare & Medicaid
- Auto insurance
- Home insurance
- Life insurance
Credentials
- Licensed Life, Accident & Health Insurance Agent
- Licensed Property & Casualty Insurance Agent
Referenced by
- CBS
- NBC
- Wall Street Journal
Education
- BA, Theatre, Purdue University
- BA, English, Indiana University
Editorial Note: The content of this article is based on the author's opinions and recommendations alone. It has not been previewed, commissioned or otherwise endorsed by any of our network partners.
