- Access to full-service and proprietary offices where agents can handle quotes and claims
- Spotty national coverage: auto insurance is only available in the states of CA, CO, IL, NV, NM and TX
- Claims centers are not staffed 24 hours a day, 7 days a week
- Mixed reviews on claims resolution and response times
Full-service office locations, but mixed reviews
Fred Loya has proprietary locations that offer full-services from quoting auto insurance to resolving claims. We like that their offices only deal with Fred Loya products and can handle a suite of issues. Professional and knowledgeable representatives answered calls made to several Fred Loya offices.
The insurer is pioneering a new claims program where policyholders can drive directly to the nearest office after an accident to get their vehicles inspected and appraised. If the covered loss is straightforward, policyholders may even leave with payment the same day. Note, however, that customers have reported that claims resolution can take a long time and are exacerbated by the lack of returned calls and long response times.
Find Cheap Auto Insurance Quotes in Your Area
Fred Loya insurance quote comparison
See how Fred Loya's auto policy premiums stack up against the competition:
Auto Insurer - Single 30yo M
Annual Premium in Austin, TX
|Fred Loya Insurance||$1,022|
|Allstate County Mutual Insurance Company||798|
|21st Century Centennial Insurance Company||537|
|Geico Indemnity Company||480|
Unfortunately, the sample quotes we obtained from Fred Loya for a typical 30-year-old single male driving a 2010 Honda Accord (good credit history and driving records) in Austin, Texas was higher than we expected. In a survey of sample insurance rates obtained at Texas's Department of Insurance for Austin, Fred Loya ranked on the costlier end of car insurance companies. Note that the above are sample annual premiums from cheaper companies in Austin, Texas.
|AM Best Financial Strength (2013)||NR (Not Rated)|
|NAIC Complaint Index (2012)||1.17 (Somewhat Above Average)|
|Better Business Bureau Rating (2013)||F|
Fred Loya auto insurance policy & discounts
Fred Loya Auto Insurance aims to provide insurance plans regardless of drivers' credit and driving history, and generally falls under the category of non-standard auto coverage. This is typically a term used to categorize drivers with a spotty driving record who are often difficult to insure.
Drivers who fall under this umbrella usually have traffic violations, accidents or more serious offenses like DUI's on their record. All of these incidents will make obtaining insurance a challenge, not to mention incredibly expensive. This is the market that Fred Loya Insurance serves.
Getting a quote
Quotes can be obtained anonymously without entering any personally identifiable information, but just keep in mind that the final premium quote will be adjusted when submitting the actual driver's license and vehicle identification numbers.
Without a driver's license, Fred Loya will rate as if you were unlicensed (which may not yield you the best rates). Note that all policies quoted and sold online are made effective the next calendar day, so prospective customers will not be able to buy a car insurance policy from Fred Loya in advance. The representatives staffing the phone lines should be able to change the effective policy date, however, as well as review your quote for additional discounts.
|Policy Payment in Full||Approximately 7%|
How to file a claim with Fred Loya
If you'd like to contact Fred Loya Insurance to report a claim or reach customer service, use the phone number below. The company has three claims center to handle the volume of claims calls from its six states and tries to establish contact within 24 hours. However, the telephone lines are not staffed around the clock every day. On weekdays, the phone lines are open from 7 am - 7 pm, and on Saturdays, only from 7 am - 2 pm. There are no live representatives on Sundays.
Telephone Number: (800) 880-0472
- Press 1 for existing claims, or 2 to file a new claim
About Fred Loya Insurance
Founded in 1975, CEO Fred Loya has built his namesake business to 2,700 employees over the last 35+ years. Fred Loya Insurance is headquartered in El Paso, Texas and services the states of California, Colorado, Illinois, Nevada, New Mexico and Texas.