Florida Farm Bureau Insurance Review: Basic Home and Auto Insurance with Few Features but Good Customer Service

Florida Farm Bureau Insurance Review: Basic Home and Auto Insurance with Few Features but Good Customer Service

Florida Farm Bureau Insurance's coverages are on the basic side, but the company offers a wide array of financial products; it's best for people who want a lot of help with their finances.

Good for

  • Floridians
  • Farm Bureau members
  • People looking to bundle home and auto insurance, plus banking and other financial services

Bad for

  • Online insurance shoppers
  • Anyone who needs more than basic insurance coverage

Editor's Rating

2.0/5.0

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Florida Farm Bureau is an insurance company with somewhat barebones coverage offerings, higher than average home insurance prices and a lot of hoops to jump through before you can get coverage. However, they offer a wide array of financial services, so Floridians looking to have one company manage their insurance, banking and loans may find the convenience is worth the trade-off.

Florida Farm Bureau: Our thoughts

Overall, we found Florida Farm Bureau (FLFB) to be an adequate insurance company. It has good customer service, is financially stable and offers all the must-have insurance coverages for both auto and home. However, there are relatively few optional coverages or benefits available, such as glass coverage for your car or guaranteed replacement cost coverage for your home. As a result, if you need more than basic coverage options from your insurance company, you'll need to look elsewhere.

Additionally, there are more hurdles to signing up for a policy at FLFB than you'll encounter at most other insurers. You can't get a quote for home or auto insurance online, so the only way to find out what you'll pay is to contact an agent. Potential customers will also need to sign up for a membership to the Florida Farm Bureau organization before they can get insurance from the company (though you can get a quote before signing up). You don't have to be involved in farming to join, but the annual $45 fee adds an extra expense beyond what you'll pay for insurance, and the other membership benefits are relatively marginal if you aren't involved in the farming community.

Additionally, Florida Farm Bureau offers an array of financial products such as checking and savings accounts, loans and retirement planning. If you're already making use of FLFB's other financial products, you may find a benefit to having one organization manage all aspects of your financial life; however, the company doesn't provide a discount or bonus for doing so.

Florida Farm Bureau insurance is only available to residents of Florida, though Farm Bureau branches in other states also provide insurance to their residents. FLFB is based in Gainesville, though the company has agencies in many locations throughout the state.

Bottom Line: Florida Farm Bureau Insurance may be worth considering if you're already a member of the Florida Farm Bureau organization or plan to use another of the group's financial products. But limited perks and a convoluted path to getting coverage mean people not already connected to the company should start their insurance search elsewhere.

Florida Farm Bureau home insurance: Costs and coverages

We found that Florida Farm Bureau's rates for homeowners insurance is slightly higher than its competitors. Across three sample homes, we found that the average cost for home insurance from Florida Farm Bureau is $953 per year. The overall average among the four companies we looked at was $866, about 9% cheaper.

Column chart showing costs of FLFB home insurance with competitors

However, Florida Farm Bureau's rates are more competitive for higher property coverage limits. For a home with a replacement cost of $350,000, Florida Farm Bureau's rates were only 2% over the sample average.

Home insurance coverages available from Florida Farm Bureau

Florida Farm Bureau doesn't provide much detail about the home insurance coverages it provides. Though you'll be able to get the standard coverages for structural and personal property damage and additional living expenses, FLFB doesn't seem to offer any more elaborate benefits that could differentiate it from other competing insurers.

Notable homeowners insurance coverages

  • Structural damage coverage: Pays to repair the structure of your home after it's damaged
  • Personal property coverage: Pays to repair or replace your personal property when it is damaged or stolen
  • Liability coverage: Protects you from legal liability if you are sued for injury or other incident
  • Additional living expenses: Pays for additional expenses if your home is uninhabitable after an incident
  • Medical Payments: Pays for medical bills of others if they are injured while on your property

Car insurance coverages and discounts from FLFB

Florida Farm Bureau provides all commonly offered and mandatory coverages like PIP, liability, collision and comprehensive coverage, but it only has a few extra benefits and coverages beyond that. Drivers looking for more extensive coverages such as glass repair coverage or an OEM parts guarantee will need to look elsewhere.

Notable optional car insurance coverages

  • Pet injury coverage: Pays for up to $500 of veterinary or other expenses if your cat or dog is injured in a car accident. No other pets are covered.
  • Transportation expense coverage: Pays for extra transportation and lodging costs if you get in a crash more than 100 miles from home.

Car insurance discounts are similarly limited at Florida Farm Bureau. You may see your rates reduced for common things like a claim-free discount or a good student discount, but not much sets it apart from its competitors.

Notable car insurance discounts

  • Multi-car discount for having more than one car insured on your policy
  • Claim-free discount for not filing claims
  • Good student discount for young drivers above a certain GPA
  • Young driver training discount for taking a driver safety class

No online car insurance quoting tool is available from Florida Farm Bureau

One major drawback of considering car insurance from Florida Farm Bureau is that the company doesn't provide online quotes or rate comparisons. The only way to see if FLFB's rates are competitive with other companies is to contact an agent to have them provide a quote for you.

Florida Farm Bureau insurance reviews and ratings

Florida Farm Bureau has positive customer reviews and ratings. In 2018, the company has a complaint ratio from the National Association of Insurance Commissioners (NAIC) of 0.92. This means that the NAIC received fewer complaints regarding FLFB than can be expected for a company of its size. However, every complaint the company received pertains to its homeowners insurance coverage, suggesting that home insurance customers are more likely to find issue with FLFB's service than auto insurance buyers.

Furthermore, Florida Farm Bureau has excellent financial stability. FLFB's parent company, the Southern Farm Bureau Casualty Insurance Company, has an A+ financial stability rating from A.M. Best. This means that the company and its subsidiaries have a "superior" financial footing and are highly likely to be able to pay out claims regardless of economic climate or the scale of a widespread disaster.

Claims process

Making a claim with Florida Farm Bureau is fairly straightforward, and there are several options to do so. You can call your agent directly, or call FLFB's claims hotline 24 hours a day at 1-866-275-7322. You can also begin the claim on the Farm Bureau website or by using the Farm Bureau smartphone app.

Farm Bureau membership in Florida: Costs and benefits of joining

You must join the Florida Farm Bureau to qualify for an insurance policy from the company. Membership costs $45 per year in addition to your insurance premium. The organization is primarily a farming lobbyist group and represents the interests of farmers in American government. However, joining the Farm Bureau entitles you to a few other benefits that aren't strictly insurance-related. These include travel discounts, savings on cars and farm equipment and a free accidental death benefit, among others. However, these benefits are ancillary to FLFB's strength as an insurer.

Financial services provided by FL Farm Bureau

  • Home and auto insurance
  • Life insurance
  • Retirement planning
  • Banking, credit cards and loans
  • Flood insurance

Note that the Farm Bureau Bank doesn't require you to be a member in order to open an account or get a loan, though you may need to be a member to qualify for some services the bank provides.

Methodology

ValuePenguin's analysis used insurance rate data from Quadrant Information Services. These rates were publicly sourced from insurer filings and should be used for comparative purposes only — your own quotes may be different.

Comments and Questions

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