NJM Auto Insurance Review

NJM Auto Insurance Review

Editor's Rating

New Jersey Manufacturers (NJM) Insurance is only available in a few states on the eastern seaboard, but the insurer is a great buy for people with access to its policies.

Good for

  • Finding cheap coverage, especially after an accident
  • Receiving highly rated customer service

Bad for

  • Being able to get car insurance outside of a few states
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Editor's Rating

New Jersey Manufacturers (NJM) Insurance is only available in a few states on the eastern seaboard, but the insurer is a great buy for people with access to its policies.

Good for

  • Finding cheap coverage, especially after an accident
  • Receiving highly rated customer service

Bad for

  • Being able to get car insurance outside of a few states
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Compared to other, larger auto insurance companies, NJM Insurance offers rates that are hard to beat for both minimum and full coverage. Additionally, NJM doesn't increase its prices for drivers who have experienced one accident, unlike its competitors.

The insurer's cheap prices may incentivize drivers to add any of NJM's many extra features to their standard policies, including gap coverage for vehicles paid for with a loan or lease agreement and NJM's roadside assistance protection. Finally, policyholders are serviced by NJM Insurance's excellent customer support, which maintains a dependable reputation.

NJM Insurance customer service phone number: 1-800-232-6600

Good for: Finding cheap coverage, especially after an accident Receiving highly rated customer support

Bad for: Being able to get car insurance outside of a few states

NJM Insurance coverages

Besides the personal injury and property damage liability coverages that are required by law, NJM Insurance offers a variety of extra forms of protection that drivers can add onto their policies. For an additional cost, drivers can add:

Collision and comprehensive coverage: These coverages are separate but often referenced together. Collision protects against wrecks that happen while driving — no matter who's at fault — while comprehensive coverage guards against all other sources of damage.

Temporary transportation expenses: When your car is unavailable, this coverage pays for you to rent a car, use a rideshare service or hire a taxi up to the selected limits of the endorsement.

Gap insurance: Pays for the difference between the balance of your loan or lease and the amount that the insurance provider reimburses you if your car is totaled.

NJM roadside assistance: Covers emergency services, such as towing, lost or damaged keys and refueling, for up to $75 or $125 per covered emergency.

Trailer and camper coverage: Offers liability coverage for campers and trailers while they're being towed by the insured vehicle.

Classic and collector car insurance: Protects special vehicles for an agreed-upon value that's fully payable if the car suffers damage from a covered peril.

Who is eligible for NJ Manufacturers Insurance coverage?

NJM offers auto insurance to all residents in New Jersey, Pennsylvania and Connecticut. Homeowners and renters in these states can also Compare Home Insurance from NJM.

Discounts at NJM Insurance

The standard rates at NJM Insurance are already affordable for most drivers, but the company's range of discount opportunities means that drivers could reduce their premiums even further. Drivers can qualify for discounts at NJM by:

  • Enrolling in a defensive driving or accident prevention course
  • Making electronic payments
  • Paying off their premiums in full
  • Carrying a policy with comprehensive and collision coverage
  • Keeping a GPA of at least 3.0
  • Bundling home and auto insurance with NJM
  • Owning a car that's less than two years old
  • Signing up for paperless billing statements
  • Outfitting their cars with anti-theft or vehicle recovery devices

NJM Insurance quotes

NJM doesn't hike its rates for drivers with one accident on their record, which can potentially save some policyholders thousands of dollars in premiums.

We obtained quotes from NJM Insurance for minimum and full coverage to determine its affordability. In both cases, the insurer's prices were significantly cheaper than average. Moreover, while NJM does raise its prices once drivers upgrade from minimum to full coverage, the amount its cost increased was comparatively smaller compared to NJM's competitors.

One unique feature of the prices by NJM Insurance is its accident forgiveness. Unlike many of the top car insurance providers, NJM didn't increase its rates at all for our sample driver with one accident. Conversely, its competitors' rates skyrocketed by thousands of dollars.

A bar graph showing the cost of NJM Insurance
A bar graph showing the cost of NJM Insurance

How much is NJM auto insurance?

Insurance providerMinimum coverageFull coverageFull coverage with one accident
State Farm$298$1,134$1,807
GEICO$315$728$1,032
NJM$459$959$959
Progressive$538$1,166$1,878
Allstate$566$2,632$5,207

Rates for a six-month car insurance policy

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NJM Insurance customer service

The customer service reputation of NJM Insurance is highly rated, no matter the indicator. The provider receives far fewer complaints for its claims settlements and service quality than expected, according to data from the National Association of Insurance Commissioners.

Additionally, NJM received a near-perfect score for its overall customer satisfaction from J.D. Power. In fact, NJM tied with the highly regarded USAA for its auto insurance service. Finally, the insurer's credit is stable, according to A.M. Best, which means its policyholders won't have to worry about the NJM's solvency.

MeasurementResult
Number of complaintsMuch fewer than expected
A.M. Best credit ratingStable
J.D. Power scoreFive out of five stars

NJM Insurance vs. GEICO

The cost of a policy at NJM is close to what's charged by GEICO no matter the level of coverage. However, GEICO is often cheaper, except in the case of a prior accident. Additionally, while both companies offer multiple discounts, GEICO actually gives its policyholders more opportunities for savings with nearly one dozen potential discounts.

On the other hand, drivers who want the best customer service experience will likely favor NJM Insurance. GEICO receives nearly the expected number of customer complaints for its service, whereas NJM receives far fewer. Also, GEICO's service was ranked about average by J.D. Power, based on a poll of the insurer's policyholders, while NJM was tied for the best service.

Frequently asked questions about New Jersey Manufacturers Insurance company

What is NJM's roadside assistance phone number?

The number for NJM's roadside assistance is the same as its general customer support number: 1-800-232-6600. Policyholders can contact roadside assistance anytime, as it operates 24/7.

What is NJM's address?

NJM has three corporate offices located throughout New Jersey, in Hammonton, West Trenton and Parsippany.

Can you get NJM windshield coverage?

Yes, NJM does cover damaged windshields. Usually windshields can be repaired if the damage isn't extensive and any cracks are small. Otherwise, the entire windshield may need to be replaced.

Methodology

We obtained rates for minimum and full coverage car insurance for a 30-year-old male driver. The rates we gathered were for a 2015 Honda Civic EX. We tested the rates our driver would get with no prior accidents and with one previous accident. Our rates are from New Jersey, where NJM is among the state's largest insurers.

Mark is a Senior Research Analyst for ValuePenguin focusing on the insurance industry, primarily auto insurance. He previously worked in financial risk management at State Street Corporation.

Editorial Note: The content of this article is based on the author’s opinions and recommendations alone. It has not been previewed, commissioned or otherwise endorsed by any of our network partners.