Liberty Mutual Insurance Review: Car, Home and Renters

Liberty Mutual Insurance Review: Car, Home and Renters

Liberty Mutual offers low home and renters insurance rates, but car insurance may be too expensive for people who don't qualify for discounts. People who value customer service should consider other insurers.

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Liberty Mutual

Editor's Rating

Liberty Mutual home and renters insurance policies are very affordable. Its car insurance rates are more expensive than its competitors, however, the company's various discounts can help many customers lower their rates.

Liberty Mutual offers many types of insurance coverage, including boat, life, landlord and pet insurance. Typically, a standard Liberty Mutual policy meets most people’s needs and provides customers some room for personalization.

Liberty Mutual
Rating
Price
Coverage
Customer service
Unique Value
Good for
  • Homeowners and renters looking for cheap rates
  • Drivers who can qualify for multiple discounts
  • People with a newer vehicle 
Bad for
  • People who want the cheapest auto insurance
  • Renters with more than $25,000 of property

Liberty Mutual Review: Our Thoughts

Liberty Mutual is a great insurer for people looking for no-frills home and renters policies. Basic auto, homeowners and renters coverage from Liberty Mutual all come with industry-standard protections and the chance to add a handful of extra coverage options.

The company's main drawback is its rates. Although it offers competitive rates for home and renters insurance, car insurance from Liberty Mutual is expensive. Even after applicable discounts, prices can sometimes still be unattractive compared to its competitors.

Liberty Mutual's online quote form makes it easy for users to get the coverage they want, especially if they've never bought insurance before. It takes less than 10 minutes to get a quote, and you can adjust your limits to see how the final price of your policy will be affected before buying.

Compare Liberty Mutual to other top auto insurance companies
Liberty Mutual logo
State Farm logo
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Geico logo
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Allstate logo
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Progressive logo
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If you prefer a relationship with an agent or representative, you can also take advantage of Liberty Mutual's local offices, though it's usually easier to purchase insurance online.

Bottom line: Liberty Mutual offers excellent home and renters insurance rates, along with a few unique coverage options. Car insurance rates can be much higher than competitors' rates, however, Liberty offers a range of discounts that could help make policies more affordable.

Although it received subpar customer service scores from J.D. Power, Liberty’s highly rated app makes it a good option for those who prefer to handle their policies online.

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Liberty Mutual Car Insurance

Liberty Mutual car insurance quotes

Liberty Mutual's car insurance coverage is more expensive than the competition and has mixed reviews regarding customer satisfaction. For both liability-only and full coverage insurance, Liberty Mutual auto insurance quotes were 21% to 36% above average.

Drivers with an at-fault accident on their record can expect to pay 53% more with Liberty Mutual than those with a clean record. In comparison, Travelers only raises rates by 23% after an accident.

Graph showing Liberty Mutual's car insurance rates versus competitors
Currently insured?

Car insurance quotes can vary significantly based on your driver profile, the car you drive and where you live. We recommend comparing rates from multiple insurers to find the best policy for you.

Company
Minimum coverage
Full coverage
Accident
Progressive$628$1,053$1,536
Travelers$660$1,292$1,585
Geico$667$1,291$1,900
Liberty Mutual$852$1,879$2,881

Accident rates are based on a full coverage policy.


Liberty Mutual car insurance discounts

Liberty Mutual offers a variety of discounts for drivers. Its above-average rates make discounts even more critical if you're trying to get a cheap car insurance quote.

Discount
How do you receive it?
Sign-up and loyalty discounts
Online purchase discountApply and pay for your policy online for a 5% discount
Early shopper discountGet a quote with Liberty Mutual before your current policy expires
Online purchase discountBuy your auto insurance policy online
Multipolicy discountPurchase a home, renters or condo insurance policy from Liberty Mutual
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Liberty Mutual ByMile

ByMile is Liberty Mutual's pay-per-mile insurance program. Using a plug-in telematics device, Liberty Mutual will calculate your insurance rate based on the number of miles you drive per month. ByMile is currently available in 17 states and Washington, D.C.

With ByMile, low mileage customers can save an average of 25% compared to a traditional car insurance policy.

Drivers who take infrequent road trips won’t have to worry about premiums increasing significantly — Liberty Mutual will only charge you for a maximum of 150 miles per day.

Liberty Mutual also offers usage-based insurance rates with the Liberty Mutual RightTrack program, which also bases your quote on your tracked driving ability. Your daily mileage is considered because it affects how likely you are to be in an accident, but it's less of a factor than with the ByMile program.

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Hyundai Power Protect

Hyundai vehicle owners can get a specialized coverage package called Hyundai Power Protect from Liberty Mutual. The basic package includes a set of coverage options that usually cost extra:

  • Genuine Hyundai replacement parts
  • 24-hour roadside assistance
  • Better car replacement

Liberty Mutual car insurance coverage

Liberty Mutual offers all of the standard coverage options that you would expect from a car insurance policy. It also offers a few less common extras that set it apart, including:

Coverage
Description
24-Hour roadside assistanceProvides roadside assistance if you experience a dead battery, flat tire, run out of gas, are locked out of your vehicle or need towing
Rental car reimbursementCovers the cost of a rental car if you're involved in a covered accident
Accident forgivenessDrivers with no accidents or traffic violations in the past five years can purchase this coverage, which protects you from a price increase after your first accident
Better car replacementPays for a replacement car one model year newer if your car is totalled
New car replacementIf your car is totalled, pays for a brand new car if your vehicle is one year old or newer
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Most of these features can be found with other insurers, but a few are unique to Liberty Mutual.

  • Highlighted benefit: Teacher's car insurance

    Liberty Mutual offers this special program for teachers that expands their coverage to protect them from specific hazards. Liberty covers school-owned property or teaching materials that are stolen or damaged while in your vehicle for up to $2,500.

    If your car is vandalized while parked on school property or at a school-related event, or you're involved in an accident while driving it on school business, your deductible will be waived.

  • Highlighted benefit: Rental car reimbursement

    Liberty Mutual's rental car reimbursement is unique because it includes additional services that competitors don’t usually provide. For instance, Liberty will pay rental car costs for as long as it takes to repair your car when drivers choose to have their car repaired at an approved repair shop and allow Liberty to arrange for their rental car. In comparison, most insurers will only pay for a rental car until the costs reach your chosen limit.

    The company also offers a claims valet service. If your car needs repairs but is still driveable, a Liberty Mutual representative will deliver your rental car and drive your vehicle to the repair shop for you.

  • Highlighted benefit: Deductible fund

    The Liberty Mutual Deductible Fund costs a few extra dollars per month and builds up $100 each year that you can use toward any deductible payment you need to make in the future. This is effectively a vanishing deductible benefit similar to what a few other insurers offer, and it may be instrumental if you're able to stay out of accidents for several years in a row.

Liberty Mutual has partnered with AccuWeather to help protect policyholders with hail alerts. Drivers in 21 states can opt-in to receive real-time hail alerts via text message, giving you time to move your vehicle inside to prevent damage.

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Consider these alternatives to Liberty Mutual car insurance:

Most affordable rates

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Best customer service

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Liberty Mutual home insurance

Liberty Mutual home insurance quote comparison

Liberty Mutual homeowners insurance is cheaper than its competitors. On average, a policy with $350,000 of dwelling replacement coverage costs $1,229 per year, which is 26% cheaper than average.

Graph showing Liberty Mutual home insurance rates vs competitors
Currently insured?
Company
Monthly premium
Annual premium
Liberty Mutual$102$1,229
Farmers$138$1,659
Amica$155$1,856
Travelers$158$1,890

Rates are based on a home in Massachusetts with an average of $350,000 of dwelling replacement coverage.

Homeowners insurance rates vary significantly depending on the state in which you live and the value of your home. It's important to compare quotes from multiple insurers to find the best rate.


Liberty Mutual homeowners insurance discounts

One of the best parts about Liberty Mutual's homeowners insurance policy is the ability to lower your premiums by capitalizing on its discounts. The company offers a lot more discount options than most large insurers. Since many of these are easy to qualify for, it could make getting homeowners insurance from Liberty Mutual even more affordable.

Discount
How do you receive it?
Sign up and loyalty discounts
Multipolicy discountBundle your home and auto insurance policies with Liberty Mutual
Early shopper discountSave by requesting a quote before your policy with another carrier expires
Military discountThis discount is available to active duty, reserve and retired military service members
Newly purchased home discountEarn a discount if you've purchased your home recently
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You might benefit from multiple discounts from Liberty Mutual if you're someone who's recently moved into a new house, or whose home has been remodeled. Additionally, you could qualify for more than one discount by utilizing Liberty Mutual's online quote form to shop for homeowners insurance.

If you own an older home or have a history of making homeowners insurance claims, you may not be able to use discounts to reduce your premiums.


Liberty Mutual home insurance coverage

Liberty Mutual's standard homeowners insurance aligns with offerings that are typical across the rest of the market. In addition, Liberty Mutual offers the following optional coverages for homeowners who need extra protection:

Coverage
Description
Hurricane damageCovers damage to your home due to a hurricane, may require a separate deductible
Water damageCovers damage due to water backup or overflow from sewers, drains and sump pumps
Inflation protectionAutomatically adjusts your coverage limits to keep pace with inflation each time your policy renews
Blanket jewelryReplaces jewelry that is lost or stolen with no deductible or appraisal required
Personal property replacement costProvides enough money to repair or replace your things after a covered loss. In contrast, standard personal property coverage factors in depreciation, which may not provide you with enough protection to replace your belongings.

Liberty Mutual renters insurance

Liberty Mutual renters insurance quotes

Liberty Mutual offers some of the cheapest renters insurance rates in the country — its average monthly rate is only $1 more expensive than the cheapest insurer, State Farm.

Renters should consider insurance from Liberty Mutual if you own less than $25,000 worth of property, which is the maximum amount of coverage available through Liberty. On the other hand, you can purchase coverage for as little as $5,000, making it a great option for young renters and those with small apartments or roommates.

Graph showing Liberty Mutual renters insurance rates versus competitors
Currently insured?
Company
Monthly premium
Annual premium
State Farm$18$217
Liberty Mutual$19$226
Lemonade$24$286
American Family$25$295
Nationwide$25$297
Allstate$25$300
Farmers$26$306

Liberty Mutual renters insurance discounts

Like Liberty Mutual's other insurance policies, there are a number of opportunities to lower your premium with discounts. You may qualify for the following discounts:

Discount
How do you receive it?
Claims-free discountYou could save if you haven't filed a claim with your previous provider for five years or more
Multipolicy discountBundle your renters insurance policy with another form of protection from Liberty Mutual
Online purchase discountPurchase a renters insurance policy online and receive a discount.
Early shopper discountGet a quote with Liberty Mutual before your current policy expires
Preferred payment discountSign up for automatic payments linked to your bank account

Liberty Mutual renters insurance coverage

Liberty Mutual's standard renters insurance covers damage to your personal property, damage to other people's property that you're responsible for and additional living expenses if your home is temporarily unlivable. Liberty Mutual also gives renters the option to add:

  • Replacement cost coverage: If your property is damaged, your compensation won't be affected by depreciation, meaning that you'll be able to replace your things with new items.
  • Blanket jewelry protection: Raises the limits of protection for your jewelry to include lost items and waives the deductible.
  • Earthquake insurance: If you live in an eligible area, you can add this protection to protect your property from the damage of earthquakes. This coverage requires a separate deductible.

Liberty Mutual rating

Whether you're searching for car, home or renters insurance coverage, Liberty Mutual is one of the largest providers in the US. The company's financial health, evaluated by AM Best, is excellent for both its main auto and homeowners subsidiaries.

Liberty Mutual's customer service ranking is also average, though weaker than some of its competition.

Industry Reviewer
Rating
AM Best A (Excellent)
NAIC 1.14 (auto), 0.11 (home)
J.D. Power 876 (auto), 806 (home), 823 (renters)

The National Association of Insurance Commissioners (NAIC) tracks the complaints a company receives relative to its size. A complaint index above 1.0 means that an insurer exceeds the expected amount of complaints for its market share.

Liberty Mutual's largest homeowners insurance subsidiary has a complaint index of 0.11, meaning it gets significantly fewer complaints than other insurers. However, its auto insurance gets more than the expected number of complaints, with a 1.14 complaint index. Most of Liberty Mutual's complaints stem from delays in the claims handling process or unsatisfactory offers or settlements after a loss.

Third-party ratings don't favor the company either, with J.D. Power's most recent auto claims satisfaction ratings and home and renters customer service ratings listing Liberty Mutual's scores as below average. This score represents survey responses about everything from an insurer's claims handling to its responsiveness and billing process.

Frequently asked questions

Is Liberty Mutual a good insurance company?

Liberty Mutual is a good insurance company for some people. Home and renters insurance rates tend to be affordable, while car insurance rates are higher than average. However, the company offers quite a few discounts to help lower your premium. Customer service ratings are generally below average, however, Liberty's well-rated app makes it a good option for those who prefer to manage their policies online.

Does Liberty Mutual cover rental cars?

Liberty Mutual offers rental car reimbursement as an optional add-on to your auto insurance policy. Policyholders can benefit from a discount on rental cars from Enterprise Rent-A-Car and Liberty Mutual's claims valet service, which can deliver your rental car to you and deliver your car to the repair shop if it's driveable.

Does Liberty Mutual have life insurance?

Yes, Liberty Mutual offers both term life and whole life insurance policies.

How do I contact Liberty Mutual?

You can call 800-290-8711 for Liberty Mutual customer service, 800-426-9898 for roadside assistance or 800-295-2820 to get a quote. Customers can file a claim through the Liberty Mutual website portal or via the company's highly rated app.

Does Liberty Mutual offer gap insurance?

Yes, Liberty Mutual offers gap insurance if you have an outstanding auto loan or are leasing your vehicle.

What does Liberty Mutual home insurance cover?

A standard homeowners policy from Liberty Mutual covers damage to the structure of your home, personal property and other structures on your property, injury or property damage to others that you're responsible for and additional living expenses if your home becomes uninhabitable. Homeowners can also add on extended coverage for jewelry, water damage, hurricane damage and inflation protection.

When was Liberty Mutual founded?

Liberty Mutual was founded in 1912 in Boston, Massachusetts.

Methodology

To calculate car insurance premiums, we obtained quotes for a driver living in the ten most populated cities in Massachusetts . Our sample driver is a 30-year-old man with an average credit score and clean record, driving a 2015 Honda Civic EX.

Auto quotes are based on the coverage limits below. Accident quotes are based on a full-coverage insurance policy.

Coverage
Minimum coverage limit
Full coverage limit
Bodily injury (BI)$20,000/$40,000$50,000/$100,000
Property damage (PD)$5,000$25,000
Uninsured/underinsured motorist bodily injury (UMBI)$20,000/$40,000$50,000/$100,000
Uninsured/underinsured motorist property damage (UMPD)waived$25,000
Personal injury protection (PIP)$8,000, no deductible$8,000, no deductible
Comprehensive and collisionwaived$500 deductible

*Not all insurers offer the same level of coverage. For instance, the lowest amount of property damage coverage available from Liberty Mutual is $10,000. Quotes were obtained based on the closest limit available to those listed below.

To find our homeowners insurance rates, we collected quotes for homes in five cities in Massachusetts. Our sample homeowner is a 45-year-old married man with an average credit score.

Coverage
Limit
Dwelling coverage$353,300 on average
Personal liability$100,000
Medical payments$5,000
Deductible$1,000

For our renters insurance premiums, we sourced quotes from across the country for a 25-year-old single man with no insurance history. We collected data for policies with a $500 deductible, property coverage of $25,000 and liability coverage of $100,000. For Lemonade we requested quotes for $30,000, since the insurer only offers policies in increments of $10,000.

ValuePenguin's analysis used insurance rate data from Quadrant Information Services. These rates were publicly sourced from insurer filings and should be used for comparative purposes only. Your own quotes may be different.

Editorial Note: The content of this article is based on the author’s opinions and recommendations alone. It has not been previewed, commissioned or otherwise endorsed by any of our network partners.