Renters Insurance

Roost Renters Insurance Review: Exclusive Coverage but Poor Customer Satisfaction

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Roost Renters Insurance Review: Exclusive Coverage but Poor Customer Satisfaction

Roost Renters Insurance give you standard coverage with guaranteed replacement cost coverage included, but its lack of transparency and poor customer satisfaction reviews make it hard to recommend.

Good for

  • Getting guaranteed replacement cost coverage at a value
  • Someone looking to add a roommate to a policy
  • People with less than $75,000 of property

Bad for

  • People with high-value property
  • Customer satisfaction
  • Comparison shopping

Editor's Rating


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Roost Renters Insurance is only available to renters whose landlords use a property management software program distributed by Roost's parent company, Appfolio. Once your rental unit is in Appfolio's database, you'll be able to view Roost's terms of use and buy coverage.

Unfortunately, due to these restrictions, Roost doesn't allow the public to view much of its information online. From what we're able to see, Roost provides fairly standard coverage with some perks for a small audience. Its all-digital interface makes it easy to use, but depending on your state, the user reviews about Roost's underwriting partners raise some questions about customer satisfaction.

Roost Renters Insurance: Great benefits, but a mixed complaint record

Based on the limited information we can find about Roost, it's an average insurance option for most renters. Its policies come with guaranteed replacement cost protection, but it has a mixed record on customer satisfaction.

Due to Roost's restrictions on who can view its policy details, it's difficult to make a comprehensive account of Roost's insurance products. If you're not in Appfolio's network, most of the information that's available is too general or vague to be very valuable for specific cases.

Roost's coverage is fairly standard. For most renters, Roost provides sufficient coverage. Personal property coverage ranges from $10,000 to $75,000, so you'll get the most use out of Roost if you don't have a large amount of property or property that's exceptionally valuable.

The most attractive part of buying renters insurance from Roost is that each policy comes with guaranteed replacement cost protection. This means that when you make a claim, Roost won't consider your property's depreciation when deciding your compensation. Typically, you must pay an additional charge to get this type of protection from other insurers.

What's covered by Roost Renters Insurance?

Roost's renters insurance policies come with $100,000 of liability coverage in addition to your personal property protection and additional living expenses. Roost also allows you to add roommates to your coverage. You can purchase earthquake insurance if you live in California, and pet insurance is available throughout the country.

One unique benefit at Roost is that you'll be covered for negligent water damage to your residence. If you happen to cause water damage through negligence — say, by failing to inform your landlord about a water leak — your policy with Roost will pay for the costs of repair. Most renters insurance policies do not include this by default.

It's unclear what Roost's prices are or what freedom you have to adjust them based on your needs. The average price of renters insurance in the United States is $187 per year. But Roost's unwillingness to make public its costs makes it impossible to compare its prices with this figure — or even to compare its prices across one city or state.

However, like other insurance providers, Roost offers multiple pricing options depending on the coverage you desire. After you input your property's information, you can select from one of three prices and coverages. In any case, after you pay an initial fee, you're responsible for payments only 10 months out of the year.

Roost's three underwriters operate in all 50 states. However, you're only able to purchase coverage if your building's landlord or property manager uses Appfolio.

Roost Renters Insurance: customer reviews

The underwriting companies that finance and provide Roost's insurance policies have mixed feedback from customers. The five subsidiaries we were able to find in the NAIC database had Complaint Indexes ranging from 0.00 to 5.85. This means that in 2018, customers dealing with Roost partners made anywhere from zero complaints to nearly six times as many complaints as people with other similarly sized insurers.

Even if your landlord requires you to get renters insurance, you don't have to get Roost if it's available for you. Due to the unpredictable amount of complaints that Roost's affiliates get, it could be a good idea to search for other providers in your area once you see Roost's prices.

If you're not satisfied with Roost's pricing, but you're still interested in trying out an insurance provider with a primarily digital customer interface, you might consider checking out Jetty and Lemonade, two new insurance providers that sell policies that are typically cheaper than their competitors.

Retrieving quotes while shopping from both of these insurers' apps takes about three minutes. Plus, with both providers you can easily customize your coverage levels to get a price you want. However, like Roost Renters Insurance, Jetty and Lemonade are only available in select states, so you'll have to make sure coverage is available in your area.

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