If you're shopping for car insurance, Esurance and Progressive are available in most states and both typically score well for customer satisfaction. Below we score the two insurers on customer service reputation, breadth of features available and more.
For drivers looking for the cheapest rate, we recommend Progressive, which offers more affordable car insurance quotes in most states.
Progressive’s car insurance rates averaged $2,976 per year or $248 per month, while premiums at Esurance averaged $3,011 per year or $251 per month. Rates, however, vary drastically by state and driver profile, so you should always compare quotes from multiple insurers.
Esurance vs. Progressive: Which has cheaper car insurance?
Progressive's car insurance rates, on average, were cheaper than Esurance. Average annual auto insurance premiums at Progressive are $2,976, or $248 per month, compared to Esurance's annual rate of $3,011, or $251 per month.
However, in some states — including Georgia, New Jersey, Ohio and Pennsylvania — Esurance's rates were cheaper than Progressive's.
The cost difference between the two insurers was sometimes as high as $1,500, highlighting the importance of comparing multiple quotes when shopping for auto insurance.
Find Cheap Auto Insurance Quotes in Your Area
Esurance vs. Progressive car insurance quotes in 10 large U.S. states
To compare costs, we collected auto insurance quotes from the 10 most populated states where both Esurance and Progressive policies and quotes were available. Progressive was cheaper in six of the 10 states.
Esurance vs. Progressive: Customer service, reviews and satisfaction
We identify how customers review their car insurance policies at Esurance and Progressive. Specifically, we evaluate customers' experience with:
- Insurance shopping
- Claims processing and settlement
Esurance wins for shopping experience and claims satisfaction, but Progressive receives fewer complaints.
Esurance offers the best shopping experience
Esurance performs better than Progressive on customer satisfaction with the auto insurance shopping experience. Esurance customers rate their insurer's policy offerings, price, call center and website at higher levels than those at Progressive.
Results are from J.D. Power's 2019 U.S. Insurance Shopping Study, which used a large consumer survey to rank the largest car insurers in the country. Ratings are based on a five-point scale.
Esurance wins on claims satisfaction
Customers rate Esurance more highly than Progressive on claims satisfaction, particularly in terms of repair and rental car services. The only category in which Progressive outranked Esurance was settlement.
First notice of loss
Results are from J.D. Power’s 2018 U.S. Auto Claims Satisfaction Study. Ratings are based on a five-point scale.
Progressive receives fewer complaints than Esurance
Progressive receives a better customer service rating than Esurance, based on the National Association of Insurance Commissioners' (NAIC) complaint index.
Esurance received a complaint index of 1.29 in 2018, which was higher than both the national median of 1.00, and Progressive's complaint index of 0.91. Progressive's lower complaint index indicates the insurance company received fewer complaints than expected for a company of its size.
For both Esurance and Progressive, the most common complaints were related to claims processing delays, unsatisfactory settlement and claim denials.
Both Esurance and Progressive offer excellent online experiences
A good online experience can enhance or facilitate the insurance shopping experience. Both Esurance and Progressive have strong online and mobile tools given their emphasis on direct-to-consumer insurance sales, which don't rely on a network of agents.
Esurance's digital tools
- Coverage counselor to determine appropriate coverages for a given customer based on a short survey.
- Photo claims estimates that allow customers to submit pictures via mobile app for claims appraisals.
- RepairView that lets customers track car repairs and claims processing.
- Fuelcaster to predict gas price changes, which helps customers save when filling up their tanks.
Progressive's digital tools
- Snapshot, a telematics insurance program, to price rates based on driver behavior.
- Coverage Checker to help customers identify areas of their car insurance quote where they might have too much or too little coverage.
- Virtual assistant, known as Flo, to answer customer questions and provide quotes via Facebook Messenger.
Esurance vs. Progressive: Compare coverage options and discounts
Most coverages offered are the same at both insurers. One difference is that Progressive offers rideshare insurance in most states, whereas Esurance's rideshare coverage is only currently available in California.
The coverages offered at both Esurance and Progressive include:
|Bodily injury liability|
|Property damage liability|
|Personal injury protection (PIP)|
|Comprehensive and collision|
|Uninsured and underinsured motorist|
|Custom parts and equipment coverage|
Progressive also offers a deductible savings bank that subtracts $50 from a policyholder's collision and comprehensive deductible every six months that a driver goes claim free.
Esurance and Progressive both offer many discount opportunities
Esurance and Progressive offer similar discounts to policyholders, and there is no clear winner in terms of both the amount of discount applied and types available. Discounts are usually related to safety features, driving record and customer behavior.
Below, we list discounts available at Esurance and Progressive, including the potential savings offered:
|Good driver history (based on claims filings or driving record)||10%–40%||Varies|
|Good driving habits (tracked via mobile app)||8%||Varies|
|Emergency roadside assistance||5%||N/A|
Discounts available often differ greatly based on location and driver profile, and insurers may limit the total premium reduction. Furthermore, some discounts may be applicable to only specific coverages, such as collision and comprehensive coverage, rather than the entire policy.
Progressive vs. Esurance: Company structure and policy availability
Progressive, which is available in all 50 states and Washington D.C., underwrites policies under several subsidiary names, including Progressive Casualty, Progressive Choice, Progressive Direct and more.
Esurance, which offers car insurance in 43 states, is owned by the large national insurer Allstate. The seven states you could get Progressive, but not Esurance, are Alaska, Delaware, Hawaii, Montana, New Hampshire, Vermont and Wyoming.
This analysis used car insurance quotes from thousands of ZIP codes across the 10 largest states in the U.S. by population where both Esurance and Progressive offer policies and quotes were available.
The sample driver was a:
- 30-year-old male
- Driving a 2015 Honda Civic EX
All other variables affecting the cost of car insurance were consistent, including marital status (single) and driving record (clean). Coverage levels are listed below and are slightly higher than any one state's minimum coverage requirements:
|Bodily liability||$50,000 per person/$100,000 per accident|
|Property damage||$25,000 per accident|
|Uninsured/Underinsured motorist bodily injury||$50,000 per person/$100,000 per accident|
|Comprehensive and collision||$500 deductible|
|Personal injury protection (PIP)||Minimum when required by state|
ValuePenguin's analysis used insurance rate data from Quadrant Information Services. These rates were publicly sourced from insurer filings and should be used for comparative purposes only — your own quotes may be different.