Texas Farm Bureau Auto & Home Insurance Review: Strong Customer Service Props Up Unremarkable Policy Coverage

Texas Farm Bureau Auto & Home Insurance Review: Strong Customer Service Props Up Unremarkable Policy Coverage

Editor's Rating

Texas Farm Bureau does not offer many policy perks, but it combines basic coverage with a good customer experience.

Good for

  • Shoppers with an at-fault accident on their driving history looking for reasonable rates
  • Homeowners with newer, safer homes who can take advantage of policy discounts
  • People who value a strong customer service experience with their insurer

Bad for

  • Customers looking for cheaper home insurance coverage for higher-value homes
  • Customers who like to customize their coverage features and obtain sample quotes through online tools
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Editor's Rating

Texas Farm Bureau does not offer many policy perks, but it combines basic coverage with a good customer experience.

Good for

  • Shoppers with an at-fault accident on their driving history looking for reasonable rates
  • Homeowners with newer, safer homes who can take advantage of policy discounts
  • People who value a strong customer service experience with their insurer

Bad for

  • Customers looking for cheaper home insurance coverage for higher-value homes
  • Customers who like to customize their coverage features and obtain sample quotes through online tools
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Available only to residents of the Lone Star State, Texas Farm Bureau provides basic auto and home insurance coverage. Whereas its auto insurance rates are some of the state's most competitive, its homeowners insurance policies aren't quite as affordable. For both types of insurance, the coverage features are unexceptional, but the company has a strong customer service reputation. And it's worth investigating what discounts you qualify for to see if you can get a competitive quote.

Texas Farm Bureau Insurance: Our Thoughts

Texas Farm Bureau homeowners and auto insurance policies don't provide unique features, but a standard Farm Bureau insurance policy will give customers almost all the coverage they'd expect. A notable exception is its home insurance coverage: Its stripped-down "named peril" policies increase the risk that homeowners will be denied a claim if it doesn't fit into a specific peril categorization in their policy.

Where Texas Farm Bureau does stand out is in its customer service reviews, with strong ratings for both homeowners and auto insurance. One downside, however, is that you can't get insurance quotes online, making it hard for customers to get a quick price and compare to other insurers while shopping.

Auto Insurance Takeaway: Texas Farm Bureau has a standard auto insurance offering with cheap rates but little in the way of add-on coverages or perks. We found that drivers with an accident record on their history should take a look at the Farm Bureau, a profile for which the insurer had very competitive quotes.

Homeowners Insurance Takeaway: The Farm Bureau home insurance policies don't have particularly cheap base rates, especially for higher-value homes. But the big discounts on offer for safer homes and responsible homeowners mean that shoppers fitting this profile should get a quote to see how low their rates can go. Customers should just be wary that its named peril policies may not cover them for all the unexpected risks posed to their homes.

Texas Farm Bureau Auto Insurance

Texas Farm Bureau auto insurance policies are fairly run-of-the-mill, with a limited number of add-on features that will be offered by most other insurers, such as roadside assistance. Texas Farm Bureau does offer competitive rates for drivers, especially those who haveaccidents on their records, making it a decent option for customers worried about their driving histories.

Texas Farm Bureau Auto Insurance Coverage

Farm Bureau auto insurance policies include the standard coverage features you'll find with most car insurance companies.

  • Bodily injury and property liability coverage
  • Collision and comprehensive damage coverage
  • Medical payments and personal injury protection
  • Uninsured or underinsured motorist coverage

But beyond standard coverages, customers won't find much unique on offer with the Texas Farm Bureau. Listed below, Farm Bureau endorsements, or add-on features, will almost always be available with other auto insurance companies.

Car Insurance Feature
How it works
Roadside assistance coverageProvides assistance when an insured vehicle is disabled, such as for a flat tire
Auto death indemnity coverageProvides a limited life insurance policy to a named beneficiary if the policyholder is killed in an automobile accident. Limits are generally between $5,000 and $10,000
Rental reimbursement coverageHelps pay for transportation costs, like a rental car, if your vehicle is unusable due to damage sustained in a covered event
Towing and labor costs coverageCovers the cost of towing your car to a repair shop after a breakdown
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Texas Farm Bureau Auto Insurance Discounts

Similarly to add-ons, Texas Farm Bureau offers discounts that are common in the industry. From claims-free customer savings to discounts for bundling insurance, if you qualify with the Texas Farm Bureau, you'll almost certainly be able to get these discounts anywhere you shop.

Texas Farm Bureau auto insurance includes savings for...

  • Multipolicy discount: Bundling home and auto insurance purchases with Texas Farm Bureau
  • Multicar discount: Insuring two or more vehicles in the same household
  • Claims-free discount: Not having filed a claim in the past three years
  • Driver training discount: Successfully completing a driver education course
  • Academic achievement discount: A designated operator of the vehicle performing well in school
  • Anti-theft discount: Anti-theft technology in your car, ranging from anything as simple as a car alarm to as advanced as a stolen vehicle recovery system
  • Passive restraint discount: Having a factory installed air bag or safety belt passive restraint system meeting federal safety standards

Discounts will vary in size as they are applied to a rate calculated based on a variety of factors including your car model, your age and where you live.

Texas Farm Bureau Auto Insurance Quotes

We found that Texas Farm Bureau auto insurance rates are very competitive, with the lowest rates in the state. However, it should be noted that purchasing an insurance policy from the organization requires paying an annual membership fee.

But the Farm Bureau has particularly competitive pricing for drivers with who have had an incident in the past. For young drivers with an accident on their record, the Bureau had some of the cheapest rates among major insurers across a variety of sample locations, rivaling State Farm. For seniors, Texas Farm Bureau was competitive, too, with quotes only 5% higher than State Farm and much lower than both Progressive and Geico.

Texas Farm Bureau Auto Quote

Texas Farm Bureau Homeowners Insurance

Texas Farm Bureau home insurance policies do not stand out in either price competitiveness or unique features. And the insurer only covers you for dangers specifically named in its policies, leaving homeowners with a higher risk that their claims will be denied. The Bureau does offer decent discounts, however, so lower-risk homeowners who bundle their policies may be able to find reasonable deals.

Texas Farm Bureau Homeowners Insurance Discounts

The type of discounts offered by Texas Farm Bureau are not particularly unique: The insurer generally grants lower rates to responsible customers owning safer homes. But the size of some of the individual discounts offered by the Bureau are quite large, meaning it can be worth getting a quote to see how competitive the policies can be for you.

For example, Texas Farm Bureau will discount your premium 25% if you have a brand-new home and 15% if you bundle your purchase of home and auto policies. Compared to most other insurers, these discounts are relatively large. And other discounts offered, such as 5% discounts for safety features and a claims-free history, are generous, too. Despite the Bureau's higher-than-average rates, competitive discounts give Texas homeowners the opportunity to get relatively cheap quotes.

Discount
How it works
Reduction of premium*
Underground HomeApplied if your home qualifies as underground30%
Impact-resistant roofApplied if your roof is composed of materials meeting impact-resistance criteria, with discount varying based on the materials and your location2% to 35%
New homeApplied based on the age of your home. The newer your home, the greater the discount25% for a brand-new home, with the discount declining by 2% to 3% per year since construction
Companion policyApplied if you also own a Texas Farm Bureau auto insurance policy15%
Claims-freeApplied if you've been insured and claims-free for the last five years5%
Central alarmApplied if a home has a centrally monitored alarm system, deadbolt locks on all exterior doors and a fire extinguisher5%
Dry fire hydrantApplied if a home is near a dry fire hydrant5%

Discounts are applied after the calculation of your base rate but before endorsement costs are added, so the final discount as a percentage of your quote may differ.

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Texas Farm Bureau Homeowners Insurance Coverage Features

A Texas Farm Bureau homeowners insurance policy offers relatively standard coverage features, making it even harder to justify its higher-than-average base rates. Even if shoppers purchase add-on coverage, the available features are unremarkable and are generally available with almost any other insurer.

If you buy a homeowners insurance policy with Texas Farm Bureau, you can count on it including the five standard forms of coverage:

  • Dwelling coverage
  • Personal property coverage
  • Liability coverage
  • Loss of use coverage
  • Medical payments coverage

However, not all standard coverages are created equally, and some of the Bureau coverage is less extensive than major competitors in Texas. For example, the limits on your loss of use coverage with a Farm Bureau policy are limited to 10% of your dwelling coverage, while other major competitors such as Farmers and State Farm include up to 20%. This means if you have $100,000 in dwelling coverage, and a fire renders your home uninhabitable, the Farm Bureau will only cover you for the costs of living elsewhere up to $10,000. Other major insurance companies in the state will generally cover you for up to $20,000 in this situation.

There are deficits in the dangers that Farm Bureau policies protect you against, too. Farm Bureau home insurance policies are named-peril policies, meaning they protect specifically against dangers listed in the policy. Comparable policies offered by State Farm and Farmers insurance are all-risk policies, meaning that they cover all perils except those specifically excluded in the policy. All-risk homeowners insurance policies are generally considered safer for homeowners, as those will insure them for common yet unexpected dangers that could befall their homes unless those perils are specific excluded.

Finally, the add-on features offered in Texas Farm Bureau home insurance policies are nothing to write home about. Coming at an additional cost, the add-ons are typical of what you see with major home insurance companies, such as coverage for mold damage, replacement cost coverage for personal property, identity theft coverage and increased sub-limits for particularly valuable items like jewelry and furs. None of these add-ons stand out in the insurance market and some of these coverages, such as mold damage, are even included in the base policies of other insurance companies.

Texas Farm Bureau Homeowners Insurance Quotes

Homeowners with lower-value homes may find a competitive home insurance rate with the Texas Farm Bureau, but generally we found it to be one of the more expensive insurers in the state.

For example, for homes with a $75,000 in dwelling coverage, the Bureau's home insurance policy average quote generally ranked among the cheapest major Texas insurance companies. Though, as with auto insurance, shoppers should know they'll have to buy an annual membership fee to be eligible for Farm Bureau insurance.

However, if you're seeking coverage for a higher-value home with coverage limits in the hundreds of thousands, you probably won't get a competitive rate with the Farm Bureau. Across a variety of counties and ZIP codes, the Texas Farm Bureau rated as one of the most expensive insurers in this group for homes with $200,000 or $300,000 of dwelling coverage. This is despite the fact that the comparable policy offered by the Farm Bureau (and Allstate) is a more limited coverage named peril policy, contrasting with State Farm and Farmers Insurance, offering all-risk policies.

Texas Farm Bureau Homeowners Quote

Those looking for home insurance in Texas should always shop around before making a final decision. Home insurance rates of individual insures can differ greatly based on location, style of home, and other factors, and you should always compare rates of multiple insurers for your particular house.

Texas Farm Bureau Customer Service Reviews and Financial Strength Ratings

Based on customer complaints, a substitute for customer reviews, Texas Farm Bureau performs well compared to major Texas insurers in both homeowners and auto insurance.

Measured against State Farm, Progressive and Geico, the Texas Farm Bureau scores similarly to State Farm and ahead of the other insurers, receiving a complaint ratio of 0.50, far below the state average of 1.0. This score indicates that, adjusted for the amount of policies in force in the state, among the major auto insurers in the state, Texas Farm Bureau and State Farm customers complain about their service at a far lower rate than those of Progressive or Geico.

Complaint index of major Texas auto insurers...

Rank
Insurer
Complaint index
1State Farm0.48
2Texas Farm Bureau0.50
3Progressive0.81
4Geico1.29
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Home insurance complaint rates tell a similar story, but with Texas Farm Bureau ranking as the outright winner among major Texas insurers. With a complaint ratio of 0.57 on homeowners insurance policies, the Farm Bureau just beats out State Farm and easily rates higher than Farmers and Allstate for customer service.

Complaint index of major Texas home insurers...

Rank
Insurer
Complaint index
1Texas Farm Bureau0.57
2State Farm0.59
3Farmers1.07
4Allstate1.26
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On the downside, Texas Farm Bureau does not have an online quote tool, so if you're looking to get a quote for homeowners or auto insurance, you'll have to talk with an insurance agent by calling them on the phone or meeting them in person. This prevents customers from getting an initial quote and browsing coverage options at their convenience. The lack of online services extends to claims, too, as you'll have to call the 24-hour Texas Farm Bureau claims office phone number to file a claim. However, you can log in the organization's website to make online payments for your policy.

If you shop with Texas Farm Bureau, you'll also be confident in its ability to pay your claims. Texas Farm Bureau Mutual Insurance Co., its leading underwriter of home and auto policies in the state, receives a financial strength rating of "A-" from A.M. Best, indicating an excellent capacity to pay back its customers.

Texas Farm Bureau Insurance Structure and Affiliates

Headquartered in Waco, Texas, the Texas Farm Bureau is part of the American Farm Bureau Federation which is an independent, nongovernmental organization focused on supporting agricultural interests. The Bureau writes approximately 3% of premiums written in both the home and car insurance market in the state. If you purchase auto or homeowners insurance with the Farm Bureau, you'll be buying it from one of its four subsidiaries.

  • Texas Farm Bureau Mutual Insurance Co.
  • Texas Farm Bureau Underwriters
  • Texas Farm Bureau Casualty Insurance Co.
  • Farm Bureau County Mutual Insurance Company of Texas

Mark is a Senior Research Analyst for ValuePenguin focusing on the insurance industry, primarily auto insurance. He previously worked in financial risk management at State Street Corporation.

Editorial Note: The content of this article is based on the author’s opinions and recommendations alone. It has not been previewed, commissioned or otherwise endorsed by any of our network partners.