Homesite Insurance Review

Homesite Insurance Review

Homesite's rates are cheaper than most other home insurance providers, but the quality of its coverage and customer service is subpar.

Homesite

Editor's Rating

Homesite home insurance offers prospective shoppers cheap rates, but it lacks the range of coverage options and reputation for high-quality customer service usually associated with top providers.

The coverage provided by Homesite's basic homeowners insurance policy falls a little short of what's commonly offered by other providers. But Homesite could be sufficient for you if you're simply looking for the cheapest price — especially if you're willing to overlook its poor service.

Good for
  • Someone who wants home insurance coverage over $150,000
  • Anyone who prefers to handle claims and bills online
Bad for
  • Homeowners who want an in-person agent to speak with
  • Anyone searching for an insurance company with great customer support
  • Someone who is looking for an insurance company with a lot of discounts

Best for First-Time Home Buyers

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Best for Great Service

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Homesite home insurance: Cheap coverage, with drawbacks

Homesite insurance is usually more affordable than its competitors. Like other cheap providers, especially small insurers looking for a pricing advantage, Homesite requires you to pay a separate, often pricey wind/hail deductible before you can file a claim. You must also purchase additional liability protection to receive coverage from libel or slander suits.

While Homesite's low rates can help you save on insurance, you might run into poor customer service if you ever need to file a claim.

Both of these changes to the conventional protections usually offered by homeowners insurance companies allow Homesite to keep its prices affordable. Despite its reductions to standard coverage, the company's low premiums could make Homesite's home insurance endorsements more attractive. Even though it doesn't offer many upgrades, the upgrades Homesite offers are very practical.

Unfortunately, Homesite reviews often cite a slow and unresponsive claims process. Homesite is a direct insurance company, meaning that you won’t have the ability to speak to an agent in-person — a quality that could be partially to blame for the insurer's low customer service reputation.

Bottom Line: If you're simply hoping to find enough homeowners insurance to satisfy your mortgage lender's requirements, or if you're looking for the cheapest coverage, Homesite is probably a good choice. Its uncommon form of liability protection, wind deductible and poor customer service keep it from being one of the best home insurers, but these downsides might not matter to value-driven consumers.


Homesite home insurance policy coverage options and discounts

Typically, your personal liability covers expenses from lawsuits brought against you for injury or property damage, including libel and slander.

Homesite home insurance comes with coverage that's mostly aligned with the industry's standard protections. The main difference between Homesite and other homeowners insurance companies is the way its liability protection works.

While Homesite insurance includes personal liability in its regular policies, you must purchase an extra endorsement to receive protection against libel and slander.

What's covered by a Homesite home insurance policy?

Dwelling coverageCovers you for damage or loss of your home's structure if it’s caused by a covered peril
Personal property coverageCovers damage, destruction and theft of possessions.
Loss of use coverageReimburses you for the expenses associated with being unable to stay in your home due to a covered loss.
Personal liability coveragecovers your expenses if you're sued by another person for injury or property damage
Medical payments to othersCovers medical bills if someone suffers an injury on your property.

We like many of the upgrades available with Homesite insurance. Even though they aren't unique, each endorsement is practical, and most homeowners will find them to be useful forms of extra protection. Homesite insurance's discounts include:

  • Identity Theft Protection: This add-on covers up to $15,000 of expenses incurred due to identity theft, such as legal fees and fraudulent credit card charges. You could also be reimbursed for legal fees and lost work time.
  • Personal Injury Protection: This coverage provides protection from claims of slander, libel and invasion of privacy. Although this protection often comes standard from other providers, you must extend the limit of liability on your Homesite home insurance policy if you want this coverage.
  • Extended Coverage: If the cost to replace your home is greater than your policy’s limits, extended coverage protection would provide you with additional coverage of up to 25% or 50% of your dwelling coverage.
  • Sump pump overflow: This coverage pays for up to $15,000 of water damage that happens as a result of a backup in your drainage system or a malfunctioning sump pump.
  • Service line breakdown: If damage occurs to underground systems that lead to the house, including piping or wiring that provides electrical power, heating or waste disposal to your dwelling, this coverage offers protection.

If you have Progressive homeowners insurance, you might already have coverage from Homesite – one of Progressive's main underwriting partners.

Discounts offered by Homesite insurance

Homesite offers a number of discounts that you're likely to find with other homeowners insurance providers, too. Your available discounts may be different depending on where you live. In any case, if you’re eligible for discounts, Homesite will automatically apply them to your home insurance premium.

Below, we've called out a few of the most easily achievable discounts you can get through Homesite:

  • Bundle your homeowners insurance with Homesite's auto coverage
  • Get a discount depending on the age of your home
  • Receive a discount if you're an elderly homeowner
  • Own a home with safety equipment installed, such as burglar alarms and fire extinguishers

Homesite insurance quotes comparison

We found that Homesite home insurance is typically more affordable than its competitors, such as State Farm, Allstate and Liberty Mutual. After requesting rate information for a property in an area where Homesite's market share is at its largest, we discovered that Homesite offered the cheapest homeowners insurance.

A bar graph comparing the cost of a Homesite home insurance policy with competitors
A bar graph comparing the cost of a Homesite home insurance policy with competitors

Although the insurer employs an online form and allows you to request quotes instantly, it's not easy to customize and compare homeowners insurance quotes with Homesite.

When you input your home's address and information about its interior and exterior, Homesite automatically estimates its value. You cannot lower your desired amount of dwelling coverage.

This means that the cost to insure your home with Homesite has a unique baseline. While you can add extra coverage based on the value of your home, it's not possible to purchase $150,000 of coverage if the site estimates your home's value at $160,000 — even if Homesite's estimate isn't correct.

If you're a value-driven customer who's satisfied with Homesite's estimate of your home, it might be worth considering home insurance from this insurer. But if you're someone who wants more power to customize your coverage limits far beyond the preselected numbers provided by Homesite home insurance, search for better protection near you.


Get Quotes from Multiple Insurers Now

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Homesite's Insurer Ratings

NAIC Complaint Index

Value
Homesite Insurance Company of the Midwest0.54
Homesite Insurance Company0.62
Homesite Indemnity Company0.56

Filing a claim with Homesite

If you need to file a claim with Homesite, you can do so through Homesite’s online customer portal, My Policy. A Homesite home insurance representative will contact you after you’ve submitted your claim to provide information in regard to the claim and the claims process.

You could also call the following numbers to connect directly with Homesite.

  • Customer Service: 1-800-466-3748
  • Claims: 1-866-621-4823
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Homesite Insurance Reviews and Ratings

In user reviews, Homesite home insurance is often poorly rated for its service. Consumer response analysts J.D. Power ranked Homesite 23rd out of 24 companies for its overall customer satisfaction. In addition to this poor score, Homesite was ranked 24th out of 24 homeowners insurance companies for its claims process, including for settlements and claims servicing.

Homesite suffers from bad reviews for its service and customer satisfaction, but overall it receives fewer complaints than a typical insurer of its size.

Based on data from the National Association of Insurance Commissioners (NAIC), Homesite home insurance receives many complaints for its handling of claims, including its settlement offers and service delays. In spite of this, Homesite home insurance receives fewer complaints than its market share would indicate.

We've displayed complaint data for Homesite's largest subsidiaries. A complaint index of 1.0 means that a company receives the expected amount of complaint for its size. None of Homesite's largest subsidiaries has a complaint index over 1.0.

Homesite's financial strength has been given an A rating by A.M. Best, which evaluates insurers' abilities to pay claims and meet other financial obligations. While most companies are highly rated by A.M. Best, this tool is useful for identifying companies that pose substantial financial risks.

Joe Resendiz

Joe Resendiz is a former investment banking analyst for Goldman Sachs, where he covered public sector and infrastructure financing. During his time on Wall Street, Joe worked closely with the debt capital markets team, which allowed him to gain unique insights into the credit market. Joe is currently a research analyst who covers credit cards and the payments industry. He earned a bachelor’s degree from the University of Texas at Austin, where he majored in finance.

Editorial Note: The content of this article is based on the author’s opinions and recommendations alone. It has not been previewed, commissioned or otherwise endorsed by any of our network partners.