Aetna offers many health insurance, dental and vision policies but does not currently sell individual policies on health marketplaces. For individual health insurance, we recommend looking for a different health insurance provider.
Aetna offers a suite of products and member benefits, including an online portal and health- tracking apps that allow policyholders to better manage their health. Compared to competitors, Aetna has above-average financial ratings and fewer-than-average customer complaints.
Aetna insurance plans and options
While Aetna has Medicare, dental and vision insurance policies, it does not offer individual health insurance plans to consumers. In 2018, the company removed its health insurance policies from state marketplaces. Aetna also does not sell short-term health insurance. If you need one of these plans, we suggest looking for a different health insurance company.
Employer health insurance
Employer health insurance is a health plan offered through your job. Businesses can purchase Aetna's employer plans and provide them to employees. Employers can select what to include in their Aetna policies, which may include medical, dental, health, disability and life coverages. Read through your options carefully to confirm what will and will not be covered by your plan.
Medicare Advantage and Supplement
Aetna offers Medicare Advantage and Supplement policies to people currently enrolled in Medicare parts A and B. These plans cover gaps in original Medicare (Parts A and B).
Aetna has three types of Medicare Advantage plan: PPO, HMO and HMO-POS. Below is an overview of what each one offers. Overall, Aetna has some of the best cheap Medicare Advantage coverage on the market.
|Provider network requirements||None, out-of-network will cost more||Yes, must use in-network unless an emergency||None, out-of-network will cost more|
|Required referrals for specialists?||No||Yes||Sometimes|
|Monthly premiums||$0 – $214||$0 – $178||$0 – $33|
|Deductible||$0 – $1,800||$0 – $1,180||$0 – $500|
|Dental, vision and hearing coverage?||Yes||Yes||Yes|
If you don't buy a Medicare Advantage plan, Aetna also offers Medicare Supplement plans. Below is a breakdown of the supplement plans offered through Aetna.
|Medicare Part A coinsurance||100%||100%||100%||100%||100%||100%||100%|
|Medicare Part B coinsurance||100%||100%||100%||100%||100%||100%||100%|
|Blood (3 pints)||100%||100%||100%||100%||100%||100%||100%|
|Part A hospice care coinsurance||100%||100%||100%||100%||100%||100%||100%|
|Skilled nursing facility coinsurance||100%||100%||100%||100%||100%|
|Medicare Part A deductible||100%||100%||100%||100%||100%||100%|
|Medicare Part B deductible||100%||100%|
|Medicare Part B excess charges||100%||100%|
|Foreign travel emergency||80%||80%||80%||80%||80%|
Plans C and F are only available to those who are first eligible for Medicare before 2020.
Dental and vision insurance
Stand-alone dental insurance is available through Aetna Dental Direct. Dental insurance covers all preventive services such as dental exams, X-rays and flouride treatments, so there will be no additional out-of-pocket costs for these services.
Below are two examples of commonly offered Aetna policies that you can purchase. However, dental coverage isn't available in every state. For example, residents of Connecticut and New York can't access these plans. If this is the case in your state, we recommend looking for a different health insurer.
In other states, residents have additional purchasing options. Each plan typically has a different monthly premium, deductible and coinsurance levels.
Aetna Dental Direct Preferred PPO
Aetna Dental Direct Core PPO
|Deductible||$50 individual/$150 family||$50 individual/$150 family|
|Premium||Depends on insured age and number of dependents||Depends on insured age and number of dependents|
Aetna also supplies vision insurance policies. However, these plans are only offered in conjunction with employer health insurance and thus cannot be purchased on a stand-alone basis.
Member resources and benefits
Aetna member resources and benefits are above-average when compared with other providers. Health, dental and vision insurance policyholders can access and monitor their policies through Aetna's online portal. Additionally, customers have the ability to find doctors, medicine and any health forms directly through the Aetna website.
Attain by Aetna
Attain by Aetna is the app policyholders can use to monitor their insurance plans. Aetna also partnered with Apple to let members use the app on their Apple Watch devices to track their health in real time. Policyholders can track fitness goals and receive rewards for participating in healthy activities.
Reviews and complaints
Customer reviews for Aetna are slightly above-average, as many customers say the website and app are user-friendly. Customer satisfaction can also be seen in J.D. Power's Medicare Customer Satisfaction Survey, which ranks Aetna fourth with a score of 801. Furthermore, the company's Complaint Index with the National Association of Insurance Commissioners (NAIC) is just 0.29. That means the company has received significantly fewer complaints compared to other companies of its size.
Financially, Aetna ranks among the strongest health insurance providers. The company has received an A.M. Best Financial Strength Rating of A (excellent). This means the company is financially strong and has the ability to pay out claims in the future.