- None readily apparent
- Poor complaint record and customer reviews around lack of response from customer service reps
- Website has limited to basic functionality
Poor Reviews on Customer Service
GAINSCO has one of the highest complaint index numbers compared to the other auto insurance companies we've reviewed. Most of the complaints insured policyholders have logged with the National Association of Insurance Commissioners were around claims handling and delays in claims resolution. Some customers have mentioned in their reviews that it is difficult getting company representatives or agents on the phone when the going gets tough, and that payouts and resolutions of their claims took longer than expected.
For these reasons, we recommend consumers research and consider other insurers instead. For those drivers interested in purchasing their auto insurance through an agent, Allstate has stood out as one of the best companies we've reviewed. Otherwise, if agents aren't a criteria, and consumers just want affordable car insurance, then type in your zip code below to find cheap auto insurers in your area.
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GAINSCO Auto Insurance Policy & Coverage
GAINSCO Insurance, together with its affiliate MGA Insurance Company, offers car insurance policy known as "minimum-limits personal auto insurance." These kinds of policy coverage fulfill the minimum limits of mandatory auto insurance liability coverage mandated by states. Full and standard coverage choices are available as well, but the company specializes in minimum limit policies. Its policies are sold through a network of independent agents in Arizona, Florida, Georgia, New Mexico, Oklahoma, South Carolina, Texas, and Virginia. Their claims and customer service teams are bilingual in both English and Spanish.
GAINSCO's website is limited in functionality. To obtain a quote for auto insurance from GAINSCO, prospective customers will have to first locate an agent near them by calling (866) GAINSCO. The website doesn't accept electronic payments either. No quotes are available on GAINSCO's website, unfortunately.
|AM Best Financial Strength Rating (2013)||B+ (Good)|
|Better Business Bureau Rating (2013)||A+|
|NAIC Complaint Index (2012)||2.15 (Worse than Average)|
How to File a Claim with GAINSCO
GAINSCO Telephone Number: (866) GAINSCO
- Press 1 for English, then 2 for All Other Callers, and then 2 again for the Claims menu
- Press 2 for to file a new claim, or 3 for the status on an existing claim
- Press 1 for glass-only claims, then 2 for all other types of claims
To report an accident and file a claim with GAINSCO, call the number above. The claims call center only operates from 7am CT - 7pm CT on Mondays through Fridays. For weekends or after-hours claims reporting, drivers will have to leave a voicemail to receive a call back.
About GAINSCO Insurance
GAINSCO Inc. is a property and casualty insurance holding company that began conducting business in 1981 and is headquartered in Dallas with a regional office in Miami. It is a licensed and admitted insurer in 44 states and the District of Columbia. The company specializes in providing car insurance in the nonstandard personal automobile market, and sells car insurance under its subsidiary MGA Insurance Company.
Fun fact about GAINSCO: the company sponsors the GAINSCO/Bob Stallings Racing team, which has won the Grand-AM Rolex Sports Car Series twice with the No. 99 GAINSCO “Red Dragon” Daytona Prototype.
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Information current as of December 2013