Tower Hill Homeowners Insurance Review: Competitive Rates and Customer Service

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Tower Hill Homeowners Insurance Review: Competitive Rates and Customer Service

Expertise in dealing with hurricanes makes this a strong choice for Florida residents.

Good for

  • People who want a one-stop shop for home and flood insurance
  • Owners of high-value homes

Bad for

  • Homeowners who want to shop for insurance online
  • People who want to bundle home and auto insurance

Editor's Rating

3.5/5.0

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Tower Hill is a Florida-specific homeowners insurance company that offers affordable, but not industry-leading, prices. It has a wider range of insurance products than many other Florida insurers, including flood insurance and enhanced coverage options for high-value homes. However, Tower Hill does not offer online buying, so it is difficult for insurance shoppers to purchase a policy without meeting with an insurance agent.

Tower Hill Home Insurance: Our Thoughts

Among home insurance companies that operate in Florida, Tower Hill is a strong contender: its affordable rates and good financial standing make it an appealing option for Florida homeowners. However, the company's limited online tools make the process of actually buying insurance coverage more challenging than at some of its competitors, which provide the ability to complete the purchase entirely online. People considering buying coverage from Tower Hill will almost always have to work with an agent or broker to get a quote or purchase a policy.

Tower Hill's coverage options are fairly broad, meaning insurance shoppers are likely to find the type of coverage they need from the company. In addition to typical home insurance offerings, like coverage for your home's structure and your possessions, it has a variety of policies available that may supplement traditional (HO-3) home insurance. This includes flood insurance and higher available coverage levels for high-value homes, as well as specialized coverage for renters, landlords, and owners of condominiums and mobile homes. The company does not provide automobile insurance, however.

The price of insurance from Tower Hill was about equal to or slightly cheaper than competing Florida home insurance companies. Furthermore, the company received slightly better than average reviews for its customer service. The most common issue cited in complaints was regarding the claims department, particularly unsatisfactory settlement amounts and claim denials.

Of particular significance to Florida homeowners is Tower Hill's ability to respond to hurricanes. As a Florida-specific insurer, Tower Hill has experience dealing with hurricane claims. For example, some customers noted that the company’s insurance agents or claims department reached out both before and after major storms to assist with claims. However, it is worth noting that financial ratings service A.M. Best does have a degree of concern over whether continued large-scale disasters, like hurricanes Irma and Florence in 2017 and 2018, may put Tower Hill in financial jeopardy.

Tower Hill also provides other home insurance policies for Floridians with needs besides a standard HO-3 policy. Options include policies designed for people who live in a rented apartment or own an apartment building they rent to others. Insurance for people who own a condo or mobile home is also available.

Bottom Line: Tower Hill is a solid, affordable choice for homeowners looking for a one-stopshop for homeowners and flood insurance. But buyers should be prepared to work alongside an insurance agent for a quote, as Tower Hill's online tools are lackluster.

Tower Hill Home Insurance Coverage

Tower Hill offers all the most common coverages Florida residents would expect from a homeowners insurance company. It also offers several less-ubiquitous coverage options to protect your property, as well as flood coverage and extended limits for owners of high-value homes.

High-Value Home Insurance

Tower Hill offers coverage that is geared specifically toward homes with high values and is typically available for homes worth between $750,000 and $5 million. Homes that fall into this category might be especially large, be in a desirable location or have a lot of amenities, like a pool or private tennis court.

Coverage levels for a high-value home will be higher than for a typical home in several respects. But Tower Hill's Imperial Shield high-value policy includes a few notable coverage options that substantially extend the limits available to typical homeowners:

CoverageMaximum Available LimitWhat it Covers
Extended replacement costUp to 50% above your dwelling replacement costPays for costs to replace your home or property if it exceeds your coverage limit. Often applies in situations where costs are unexpectedly high, such as due to labor shortages after a hurricane or other disaster
Scheduled personal propertyUp to 50% of contents or $1 millionCovers certain high-value items like jewelry or cash that are not covered under a regular home insurance policy
Identity fraud expenses$15,000Pays for expenses associated with identity theft, such as fraudulent credit card purchases

Flood Insurance

Tower Hill offers two kinds of flood insurance to Florida homeowners: coverage through the federally backed NFIP program, as well as its own private flood insurance policy. This makes Tower Hill a convenient choice for buying flood insurance, as homeowners can compare multiple options from a single insurance company.

NFIP rates are set by the government and do not change from insurer to insurer. So if you're already considering purchasing home insurance from Tower Hill and want to buy NFIP flood coverage, there's no downside to going through Tower Hill—but there's no particular cost benefit, either.

Tower Hill's private flood insurance option is backed by Lloyd's, and is available as either a standalone policy or an endorsement to a Tower Hill homeowners policy. Private flood insurance companies calculate flood insurance premiums differently than the NFIP, so there is no downside to considering both private and NFIP flood insurance. Unlike NFIP coverage, which has a 30-day waiting period under most circumstances, Tower Hill's private coverage has either no waiting period at all or a 15-day waiting period, meaning your coverage will go into effect sooner.

An additional advantage of buying home insurance and flood insurance from the same company is that it simplifies the claims process. There is likely to be less confusion or debate about whether a claim is covered under your home or flood insurance if both policies are purchased from the same insurer.

Additional Coverage Options Available from Tower Hill

Tower Hill also offers several additional lesscommonly selected coverages that homeowners can add to their policy if they so choose. These coverages go beyond typical home insurance to pay for extra expenses you might incur from a covered peril.

  • Additional Living Expenses: Covers extra living expenses, such as a hotel or meals eaten out, if your home is temporarily uninhabitable due to a covered peril, such as fire
  • Ordinance/Law Coverage: Pays for additional home rebuilding costs to bring a home up to code when repairs are needed. For example, if your home is damaged by wind and it's discovered that the house needs additional upgrades to meet new fire-safety standards, this coverage would pay for the extra costs.
  • Landscaping: Compensates you for damage to your home's landscaping, including lawns
  • Debris Removal: Pays for extra costs of removing debris after a storm or other disaster, even if your dwelling limit has been exhausted
  • Loss Assessment: If you're a member of a homeowners or neighborhood association, loss assessment pays for any assessments the association charges you for, so long as the cause of the assessment is a covered peril.

Standard Insurance Coverages Available from Tower Hill

Tower Hill's standard coverages protect the structure of your home; other structures on your property, such as a detached garage or shed; and your personal property, like furniture, clothing and appliances. The insurer also provides liability coverage, which protects you financially in case someone sues you for financial damages. This might be because they were injured on your property, for example.

  • Dwelling Coverage/Coverage A: Covers the dwelling and structure of your home, including interior and exterior walls, windows, doors and the roof
  • Other Structures/Coverage B: Covers other structures on your property, like a detached garage, shed or pool house
  • Personal Property/Coverage C: Covers the personal property you own that is in your house, such as furniture, electronics
  • Additional Living Expenses/Coverage D: Pays for extra living costs, like a hotel room or temporary rental, if you have to leave your home due to a covered cause
  • Liability Coverage: If someone makes a liability claim against you, such as if they are injured on your property, liability coverage will cover the expense, as well as associated legal costs.

Tower Hill Shopping Experience

Frustratingly, shopping for a homeowners insurance policy from Tower Hill can be challenging, as shoppers have a limited set of options when buying online. The Tower Hill website contains fairly little information about available coverage options, so the only way to determine whether or not the company's offerings meet your needs is to contact a representative or meet with an insurance agent.

The Tower Hill website does have a "quick quote" functionality, allowing FL homeowners to provide their address and a few basic details about their property in order to get an approximate home insurance quote. However, we found that the tool did not work consistently: We were usually unable to actually get a quote from the tool and were instead directed to a company insurance agent. There is no option to purchase insurance online from Tower Hill.

However, the company's website is not totally without functionality: Tower Hill customers are able to log in online in order to make premium payments and claims, though the company also has a 24/7 claims hotline.

Tower Hill Homeowners Insurance Price Comparison

We did a detailed price analysis of Tower Hill and its competitors, and found Tower Hill's prices to be about even with its peers, coming in slightly below average overall. We gathered quotes from Tower Hill and three other top home insurance companies that operate in Florida in order to understand how it compares. Our findings showed that Tower Hill's average rates for home insurance were $2,052, or 3% cheaper than the overall average of $2,115.

Graph showing how Tower Hill's home insurance rates compare to other companies

While it offers competitive premiums, Tower Hill only provided the absolute lowest price for one of our three sample properties. Home insurance shoppers who prioritize a low price may want to check with multiple insurers for the best rates.

Tower Hill Customer Service Reviews and Ratings

Tower Hill has mixed reviews when it comes to customer service and financial stability, though it fared about average among Florida insurance companies. On a national level, Tower Hill does not perform well: The company has a very weak complaint ratio of 4.11 from the NAIC, meaning it received far more complaints than other companies of its size nationwide. However, Tower Hill received a far more favorable score from the Florida-specific FLOIR: When compared to other Florida home insurance companies, it received a score of 0.95. This suggests that it has fewer complaints than other insurance companies that operate in Florida, relative to its size.

In addition, Tower Hill has solid financial ratings. It received an A- rating from A.M. Best, suggesting that the company has a strong ability to pay out insurance claims. And Tower Hill's longevity as a Florida-specific insurer suggest that it is prepared to respond to hurricanes and other disasters common to Florida homes.

Note: This review was based primarily on data available for Tower Hill Prime, the largest subsidiary company of Tower Hill Insurance. Other subsidiaries of the company include Tower Hill Preferred, Tower Hill Select, Tower Hill Signature and Omega Insurance, and it's possible that rates and available policies will differ depending on which company you are assigned to. The companies also have different complaint ratings from the NAIC and FLOIR—see below for the full breakdown.

Tower Hill Subsidiaries and Complaint Scores

CompanyShare of FL Home Insurance PremiumsNAIC Complaint Ratio (National Median Is 1.0)FLOIR Complaint Ratio (FL Mean is 1.0)
Tower Hill Preferred1.3%5.711.24
Tower Hill Prime2.4%4.110.95
Tower Hill Select1.2%5.751.44
Tower Hill Signature1.2%5.61.02
For NAIC and FLOIR complaint scores, a lower number indicates fewer complaints.

Editorial Note: The content of this article is based on the author’s opinions and recommendations alone. It has not been previewed, commissioned or otherwise endorsed by any of our network partners.