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Changing or canceling your flight has historically been a hassle, sometimes with fees that cost more than the airfare itself. With the pandemic shaking up the travel industry, carriers such as Delta Air Lines have made it easier to change and cancel your flight.
Delta has permanently eliminated change or cancellation fees for domestic and international tickets originating from North America, with one exception: Basic Economy tickets cannot be changed, but they can be canceled for partial credit after deducting fees of $99 to $199.
Delta has also made it easier for you to change or cancel your flight without even speaking to a representative, with the ability to make modifications on the website or app.
If your travel plans have changed, this extensive guide will walk you through canceling or changing your Delta flight and the potential fees you can expect to see.
Delta Air Line's COVID-19 policy
If you are unable to fly due to the Delta COVID-19 health acknowledgment requirements, you may cancel or change your flight and any change fees will be waived. Changed flights receive an eCredit that can be applied to future travel with Delta. However, if you change your flight to a different date or destination, you must pay the fare difference.
Basic Economy tickets cannot be changed. However, you can cancel before departure to receive an eCredit equal to the price paid minus a cancellation fee. Remember that all tickets purchased directly from Delta, including Basic Economy fares, can be canceled for any reason without fees within 24 hours of booking the flight.
Delta flight change and cancellation policy
If you need to change or cancel your flight, Delta Air Lines now waives fees for main cabin or above flights originating from North America. You can change the date, time or location of your trip prior to departure without incurring any fees. However, if the new flight costs more than the original flight, you'll have to pay the difference.
Delta change fees
Delta cancellation fees
|Any ticket during the 24-hour risk-free cancellation period||No change fee. Basic Economy tickets cannot be changed. Cancel and book a new flight instead.||No cancellation fee — includes Basic Economy. Receive a full refund to your original payment method.|
|Refundable ticket||No change fee||No cancellation fee. Receive a full refund to your original payment method.|
|Basic Economy||No changes allowed||Fees of $99 to $199, remainder of ticked refund issued as eCredit.|
Delta's 24-hour risk-free cancellation period allows you to cancel any Delta flight within 24 hours of your booking on Delta.com or the Fly Delta app. This includes Basic Economy fares, which typically are nonrefundable in most other circumstances.
If you cancel within the 24-hour window, you'll receive a full refund with no fees attached. You can cancel your flight on Delta's website or app at any time within this 24-hour period in just a few clicks. The cancellation request must be made by midnight of the day following purchase or midnight prior to the day of travel, whichever comes first.
Passengers who have a refundable ticket may apply for a refund if their travel plans change. Simply apply for a refund through Delta's online form and payment will be refunded to the original form of payment. Additionally, you can request a refund of unused trip purchases, like Sky Priority Boarding, a Wi-Fi pass, or other amenities. You can check the status of your refund online or by calling (800) 847-0578.
Basic Economy tickets are appealing to some travelers because of their lower prices, but there are restrictions on changing or canceling a flight with these tickets. While you can cancel during the 24-hour risk-free cancellation period, any other cancellations incur a $99 to $199 cancellation charge that is deducted from the price of your ticket. Refunds are received as an eCredit toward a future Delta flight.
Delta does not allow any changes to Basic Economy tickets after the 24-hour risk-free cancellation window. During that window, if you change your flight, you'll have to pay the difference.
If you need to change or cancel a non-refundable ticket, a cancellation fee may be deducted from the cost of your flight. The remaining portion of the refund is issued as an eCredit that can be used for a future Delta flight.
Delta does not charge cancellation fees for the main cabin and above tickets within the U.S., Puerto Rico, and U.S. Virgin Islands purchased after Aug. 31, 2020. Main cabin and above tickets purchased after Dec. 9, 2020, and originating from North America to anywhere in the world also do not have cancellation fees. Additionally, change or cancellation fees do not apply to main cabin and above tickets between the Caribbean and the U.S. or Mexico.
If your ticket does not qualify for a waiver, change or cancellation fees start at $99, depending on your itinerary. The remaining balance is issued as an eCredit.
Delta SkyMiles award tickets have similar change and cancellation terms as cash fares, but there's a bit more flexibility. Since you're paying with SkyMiles rather than with cash, you're able to get your miles back in most cases. All eligible award tickets incur no change and cancellation fees.
If canceling your flight, your SkyMiles will be redeposited into your account. The only exception is for basic economy tickets, which cannot be changed at any time after the 24-hour risk-free cancellation period.
Basic Economy award tickets can be canceled minus a cancellation fee in miles that is deducted from the price of your tickets. Cancellation fees for travel within the U.S. or to Canada, Mexico, Central America, or the Caribbean is 9,900 miles. Long-haul international travel is charged a fee of 19,900 miles.
Finally, Delta has eliminated its 72-hour change and cancellation window. Now, you can cancel or change your award ticket at any time leading up to your flight.
What is Delta's no-show policy?
Passengers who do not change or cancel their flight prior to departure are considered a no-show. These travelers lose the value of their ticket and all remaining flights on the itinerary will be canceled as well.
How to change or cancel your Delta flight
If you need to change or cancel your Delta flight, you can go ahead with this process without getting in touch with a representative — in fact, you can cancel your flight at any time on Delta's website or app.
- If you're already logged into your Delta SkyMiles account, your trip should automatically be linked to your account. Otherwise, you will need to locate your trip using your flight confirmation number. This information can be found in your flight confirmation email, along with your flight receipt and details. If you cannot find your confirmation number, you may also find your trip by credit or debit card number or your ticket number.
- Once you find your confirmation number, you can use this information to locate your trip on Delta's website or app. Enter your confirmation number, first name and last name to pull up the complete details of your flight.
- Once you successfully locate your trip, you'll find a red button that reads "Modify Flight" in the upper right-hand corner. Click this to start the change or cancellation process.
- Next, Delta will present two options to start either a flight change or a flight cancellation.
How to change your Delta flight
If you're looking to change your existing flight and find a new one instead, you can change the origin or departure airports, as well as the departure date.
Toggle the options, and Delta will present you with the same screen as if you're booking a new flight from scratch. You'll see the times, fare classes and prices for each flight. Once you find a better flight that works for you, you can finish the check-out process.
If the new flight costs more, you'll pay the difference. You will then complete the flight change process and finish checking out as if you're booking a new flight.
- Once you pay for any fare differences (if applicable), you'll receive a confirmation email that your flight change is complete with your new flight details.
How to cancel your Delta flight
- Once you click the "Start Flight Cancellation" button, you must confirm the flight you want to cancel.
- After pressing "Continue," you'll see another screen confirming your flight details. If you're ready to cancel your trip, press "Cancel Trip" in the lower right-hand corner.
- After a few moments, you'll receive a screen that your trip has been canceled, along with a confirmation email. The email will have further details with your cancel authorization code and information about getting your refund to the original payment method.
How to avoid Delta change and cancellation fees
While Delta has largely updated its change fee policy, fees still apply in some scenarios. As a reminder, here are some ways you can avoid Delta change and cancellation fees when booking your next flight:
- Cancel within Delta's 24-hour risk-free cancellation period. In fact, all airlines are subject to this rule as administered by the Department of Transportation. You can cancel your ticket within 24 hours of purchasing it without penalty.
- Purchase a refundable fare. When searching for fares on Delta's website, click "Refundable" to see a list of fares that are refundable for any reason. While these fares will cost you much more than nonrefundable tickets, they won't incur any change or cancellation fees. In some cases, change fees can cost more than the airfare itself.
Watch out for schedule changes. As airline demand has changed dramatically over the past year, your flight may be rescheduled or even canceled. In the event of either happening, you may be eligible for a complimentary flight change or cancellation. You'll receive an email with options to change or cancel your flight when this occurs. For tickets issued after Aug. 17, 2020, the following situations qualify for waived fees:
- A delay of two hours or more
- A change in the routing of the original flight that adds one or more stops
- An equipment change from Delta Mainline to Delta Connection
- A change that causes a misconnect, or an outright cancellation with no comparable or acceptable routing available within two hours. You'll receive an email with options to change or cancel your flight.
- Contact Delta customer service for any extenuating circumstances. While any other reasons aren't posted on Delta's website, you should contact customer service if you need to cancel for any extenuating circumstance.
Delta cancellation and change policy FAQs
Can you cancel a Delta flight?
Yes, all Delta tickets (excluding Basic Economy) can change the time, date, or city pairs by paying the difference in fare, if there is one. There are no change fees for tickets purchased on or after Aug. 31, 2020, for travel within the U.S., Canada, Puerto Rico, and U.S. Virgin Islands. For travel outside these areas, there is a change fee of $0 to $500, depending on the origin and type of fare.
Can you cancel a Delta flight within 24 hours?
Yes, all tickets purchased at Delta.com and within the Delta app can be canceled within 24 hours with no penalty. This policy includes Basic Economy tickets.
Does Delta refund canceled flights?
If you've canceled an eligible flight, you will receive a refund of your ticket price minus any applicable cancellation fees. Refundable and Flex tickets can be refunded to the original form of payment. Nonrefundable and Basic Economy tickets will receive a credit toward a future flight.
Can I cancel one passenger in my itinerary on Delta?
Yes, it is possible to cancel one passenger and leave the rest of the itinerary intact. In order to cancel the passenger's flight, contact customer service and provide your confirmation number. The agent will divide the reservation to allow them to cancel that passenger's ticket. There will be no changes to the other passengers' tickets.
Can I cancel a Delta flight booked with miles?
Yes, when you cancel an award flight booked with Delta SkyMiles, your miles will be returned to your account. Additionally, the taxes paid will be refunded to your original form of payment. However, if you booked a Basic Economy flight, fees of 9,900 to 19,900 miles will be deducted from the price of the trip as a cancellation fee.
How much does it cost to cancel a Delta flight?
For main cabin and above tickets originating in the U.S. to anywhere in the world, there are no fees to cancel your itinerary. Basic Economy fares pay a cancellation fee of $99 to $199, depending on the destination.
How much does it cost to change a flight on Delta?
For main cabin tickets and above purchased on or after Aug. 31, 2020, there are no fees to change a Delta flight for travel within the U.S., Canada, Puerto Rico, or U.S. Virgin Islands. Flights outside North America may incur fees of $0 to $500, depending on the origin and fare type. Basic Economy tickets cannot be changed.
How do you change a Delta flight date?
To change the date of a Delta flight, you must find your itinerary at Delta.com or on the mobile app. Choose your flight from "My Trips" and make the necessary changes to your travel dates. You must pay the difference if there is a change in the price of tickets for your new flight date.
How do you change/cancel a Delta flight online?
If you need to change or cancel your flight online, visit Delta.com or use the mobile app. Log in to your account and click on "My Trips" or search for your flight using your confirmation number. Click on "Modify Flight," then cancel or change the flight as needed.
How do you change a flight on Delta without a fee?
Main cabin flights and above originating in North American to anywhere in the world can be changed without a fee by logging into your account online or through the app. If your ticket is not eligible for waived change fees, pay attention to schedule or equipment changes that may allow you to change without incurring a fee.
How do you change a nonrefundable Delta flight?
You can change your nonrefundable Delta ticket by logging into your Delta.com or mobile app account and selecting the desired itinerary. Click on "Modify Flight" and "Start Flight Change." Choose your new flights and complete the checkout, including paying any fare difference and applicable change fees of $0 to $500.
How do you change a Delta flight on the same day?
To make a same-day change for a domestic flight, use the Delta website or mobile to make the change during check-in. Same-day standby changes are complimentary, however, same-day confirmed changes have a fee of $75 (waived for Gold Medallion and above). Basic Economy and international flights are not eligible for same-day changes.
How do you cancel a Delta flight with insurance?
If you have travel insurance and need to cancel a Delta flight for a covered reason, follow the standard procedures for canceling the flight. Once you've canceled your flight, submit the required paperwork and receipts to your travel insurance carrier for reimbursement.
How do you change a passenger's name on Delta?
You may contact Delta customer service to correct a traveler's name, but you may not change the ticket into someone else's name.