Capital One Venture Rewards Credit Card Login Help and Online Payment Tips

Capital One Venture Rewards Credit Card Login Help and Online Payment Tips

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  • On Capital One's Secure Website

Editor's Rating


  • On Capital One's Secure Website

The Capital One Venture Rewards Credit Card is a travel rewards card favored by many. There's no need to keep track of spending categories with this card, since the card offers 2 Miles per dollar on every purchase, every day. The current sign-up bonus offers many possibilities for travel redemptions, as you'll Earn 100,000 bonus miles when you spend $20,000 on purchases in the first 12 months from account opening, or still earn 50,000 miles if you spend $3,000 on purchases in the first 3 months.

If you've just gotten approved for this card — congratulations — you'll want to familiarize yourself with your new Capital One account and how to contact customer service, should any problems arise.

Logging in to your Capital One Venture Rewards Credit Card account

  • Visit the Capital One website.
  • Enter your username and password at the top of the homepage
  • Click "Sign In."

Did you forget your Capital One username or password? Capital One allows cardholders to retrieve their usernames or passwords by verifying personal information. Start the process of resetting your password or retrieving your username by clicking "Forgot username or password?" This link is located on the sign-in screen.

To retrieve your username or password, you will need to have the following information:

  • Last name
  • Social Security number
  • Date of birth

Capital One's website also has a live-chat function that you can use to retrieve your account details.

How to make a Capital One online payment

Capital One cardholders can make their payments online, making this process both convenient and easy. Once you sign in to your Capital One account, press "View Account" to get a detailed view of your account details. You will then see "Make a Payment" in the upper right-hand corner, where you'll need to follow the instructions until you've received confirmation that there was a payment made on your account.

How to make a Capital One online payment

Contact Capital One customer service

Capital One makes contacting customer service quite accessible, with an extensive list of phone numbers you can reach for any inquiry. Using the appropriate contact can help you reach someone quicker and resolve your issue promptly.

For existing accounts, you can reach a Capital One customer service representative by dialing 1-800-227-4825. If you're outside of the United States, you'll have to call 1-804-934-2001. Below, you'll find other relevant contact details for Capital One.

Phone number
Customer service (U.S.)1-800-227-4825
Customer service (non-U.S.)1-804-934-2001
Online banking support1-866-750-0873
Fraud protection1-800-427-9428
International collect calls to report lost or stolen card1-804-934-2001
Make an initial deposit on a secured card1-800-219-7931
Report death of a cardholder1-877-357-5659
Small business credit card1-800-867-0904
Opt out of marketing solicitations1-888-817-2970
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Other ways to contact Capital One customer service

By chat: Eno is Capital One's 24/7 chat assistant, helping you with any questions you may have about your account. You can contact Eno via text by enrolling your phone number on your account, or by chatting Eno on the Capital One app. Simply click "Help" located in the bottom bar and ask away.

Other ways to contact Capital One customer service

By mail: If you prefer not to make your credit card payments online, Capital One allows you to send payments by mail. Just keep in mind that mailing a payment takes a few days and is slower than making your payments online. Regardless, if you choose to mail your payments, be sure to write your Capital One credit card account number on your check and send it to the following address:

Capital One
Attn: Payment Processing
PO Box 71083
Charlotte, NC 28272-1083

For overnight payments, mail your check to the following address:

Capital One
Attn: Payment Processing
6125 Lakeview Rd.
Suite 800
Charlotte, NC 28269

For all other issues besides paying your credit card statement, here are the other relevant mailing addresses you should keep note of:

Mailing Address
General correspondence, including credit card and line of credit inquiriesCapital One
Attn: General Correspondence
P.O. Box 30285
Salt Lake City, UT 84130-0287
Investigate a misapplied paymentCapital One
Attn: Payment Investigations
P.O. Box 30287
Salt Lake City, UT 84130-0287
Dispute a credit card chargeCapital One
Attn: Disputes
P.O. Box 30279
Salt Lake City, UT 84130-0279
Report suspected credit card fraudCapital One
P.O. Box 30277
Salt Lake City, UT 84130-0277
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By email: While email isn't the prioritized method of contact, you can email [email protected] to report any suspected phishing attempts.

Opening a new Capital One account

  • On Capital One's Secure Website

You'll need to provide the following information when opening a new Capital One account:

  • First and last name
  • Date of birth
  • Social Security number
  • U.S. citizenship status
  • Residential address
  • Email address
  • Phone number
  • Employment status
  • Total annual income
  • Monthly rent or mortgage amount
  • Existing bank account information
  • Type of assets you have

For many consumers, applying for the Capital One Venture Rewards Credit Card should result in a response within 60 seconds or less. In the event that your application needs further review, Capital One will follow up with a decision within seven to 10 business days, either via email or letter.

Stella Shon

Stella Shon is a travel credit cards writer with ValuePenguin. After studying abroad in Paris three years ago, she became determined to keep traveling. That’s when she discovered the world of points and miles, which enabled her to travel on a student budget. Since then, she’s flown over 150,000 miles and earned more than 500,000 points and miles with eight different credit cards. While in college, she even co-founded her own travel agency, helping her peers plan and book trips on a budget. As a recent journalism graduate from UNC-Chapel Hill, her goal is to write about travel to make it simpler and achievable for everyone. Her work has also appeared on JetBlue, The Points Guy, Travel + Leisure and CNBC.

These responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

Advertiser Disclosure: The products that appear on this site may be from companies from which ValuePenguin receives compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). ValuePenguin does not include all financial institutions or all products offered available in the marketplace.

How We Calculate Rewards: ValuePenguin calculates the value of rewards by estimating the dollar value of any points, miles or bonuses earned using the card less any associated annual fees. These estimates here are ValuePenguin's alone, not those of the card issuer, and have not been reviewed, approved or otherwise endorsed by the credit card issuer.

Example of how we calculate the rewards rates: When redeemed for travel through Ultimate Rewards, Chase Sapphire Preferred points are worth $0.0125 each. The card awards 2 points on travel and dining and 1 point on everything else. Therefore, we say the card has a 2.5% rewards rate on dining and travel (2 x $0.0125) and a 1.25% rewards rate on everything else (1 x $0.0125).

  • On Capital One's Secure Website

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