American Airlines Credit Card Login Help and Online Payment Tips

American Airlines Credit Card Login Help and Online Payment Tips

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  • On Citibank's Secure Website

Editor's Rating


  • On Citibank's Secure Website

Citi is an advertising partner

The Citi® / AAdvantage® Executive World Elite Mastercard® is an elite-level travel rewards card that lets you Earn 2 AAdvantage® miles for every $1 spent on eligible American Airlines purchases & 1 AAdvantage® mile for every $1 spent on other purchases.

New cardholders can Earn 50,000 American Airlines AAdvantage® bonus miles after spending $5,000 in purchases within the first 3 months of account opening. In addition to the rewards opportunities, the card comes with travel benefits, such as priority screening, priority gate check-in and Admirals Club® membership (up to $650 value).

The standard APR is 15.99% - 24.99% (Variable) and the annual fee is $450. If you have this card in your wallet — or another card that’s part of the Citi® / AAdvantage® credit card family — here’s how to log in and manage the account

Logging in to your American Airlines credit credit card account

Citi ® / AAdvantage® cards are issued by Citi, as the name suggests, so you can manage the card account on its website with the following steps:

  • Go to the Citi online account home page.
  • Enter your user ID and password in the "Sign On" window.
  • Click the "Sign On" button.

Did you forget your American Airlines username or password?

No problem — Citi can locate your username or help you change your password after verifying your identity. The first step is clicking the "Forgot User ID?" or "Forgot Password?" link in the "Sign On" window on Citi’s online account management home page.

Make sure to have your credit card handy. Citi will ask for your credit card number to verify your identity before retrieving your username or resetting your password.

How to make an American Airlines credit card payment online

Follow the steps below to make an online payment:

  • Log in to your credit card account.
  • Hit "Make a Payment" in the account dashboard.
  • Make a one-time payment. You can choose to pay the entire statement balance, the minimum due or choose another amount.
  • Set up monthly or semi-monthly automatic payments. Citi gives you the option to set up recurring payments that can draw from a connected bank account. The automatic payment can happen once per billing cycle or twice per cycle in two equal payments.

You also can make a credit card payment by phone or mail using the numbers and addresses listed in the next two sections.

Contact Citi customer service

Cardholders can chat with customer service online or in the Citi Mobile® App. If you prefer speaking to someone over the phone, try the number on the back of your card or call 888-766-2484.

Here are the important credit card numbers to save:

General Support & Service for Citi ® / AAdvantage® cards
1-888-766-2484 or TTY: 1-800-325-2865
Servicio al cliente español1-800-947-9100 or TTY: 1-800-325-2865
Apply for a card or to check the application status1-888-201-4523 or TTY: 1-800-325-2865

Other ways to contact Citi customer service

By mail: If mail is your preferred method of payment or communication, below are Citi addresses to jot down.

For regular payments

P.O. BOX 9001037

Louisville KY, 40290-1037

For overnight payment delivery or express payments

Citibank Express Payments

6716 Grade Lane

Building 9, Suite 910 Louisville, KY 40213

For general correspondence

Citibank Customer Service

P.O. Box 6500

Sioux Falls, SD 57117

By email:

Citi doesn’t share an email address you can use to get in contact with customer service, but you can message for customer support within the Citi Mobile® App.

Opening a new American Airlines credit card account

For shoppers and travelers who don’t spend or fly enough to justify the Citi® / AAdvantage® Executive World Elite Mastercard® card’s $450 annual fee, the American Airlines AAdvantage MileUp℠ Card, which comes with $0 annual fee, could be a good alternative.

  • On Citibank's Secure Website

With this card, you Earn 2 AAdvantage® miles for each $1 spent at grocery stores, including grocery delivery services. Earn 2 AAdvantage® miles for every $1 spent on eligible American Airlines purchases. Earn 1 AAdvantage® mile for every $1 spent on other purchases.

To add either card to your wallet, visit to start the card application. These are the application steps:

  • Add your personal information: The application will ask for your name, address, social security number and birthday.
  • Set up a security word: The security word will be used to verify your identity if you call to ask about your application.
  • Add your financial information: Input your annual income and mortgage or rent payment.
  • Add your AAdvantage® member number: If you’re already an American Airlines AAdvantage® member, you’ll be asked to type in your member number. If you don’t remember your number while applying, type 9999999 into the form. Otherwise, the application will generate a new rewards number for you.
  • Add an authorized user: If you’d like to add an authorized user, you’ll need their first name, last name, date of birth and address.
  • Review and agree to the terms: Read the disclosures and confirm that you agree to the credit card terms.
  • Submit the application: Send off the form and wait for a response.

These responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

Advertiser Disclosure: The products that appear on this site may be from companies from which ValuePenguin receives compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). ValuePenguin does not include all financial institutions or all products offered available in the marketplace.

How We Calculate Rewards: ValuePenguin calculates the value of rewards by estimating the dollar value of any points, miles or bonuses earned using the card less any associated annual fees. These estimates here are ValuePenguin's alone, not those of the card issuer, and have not been reviewed, approved or otherwise endorsed by the credit card issuer.

Example of how we calculate the rewards rates: When redeemed for travel through Ultimate Rewards, Chase Sapphire Preferred points are worth $0.0125 each. The card awards 2 points on travel and dining and 1 point on everything else. Therefore, we say the card has a 2.5% rewards rate on dining and travel (2 x $0.0125) and a 1.25% rewards rate on everything else (1 x $0.0125).

  • On Citibank's Secure Website