Companies have had to make major changes to work processes over the past year in response to the coronavirus pandemic. However, office workers and high-ranking executives may have different views about how effective those changes were.
A sizable percentage of office workers believe their employers' efforts to handle the crisis were lacking, as 2 in 5 plan to resign and look for a new job because of their company's actions during the pandemic. Those were the findings of a survey by human resources solutions provider SilkRoad Technology.
While office workers see plenty of room for improvement, those high-ranking executives — or C-suite executives — have a rosier view of company efforts during the COVID-19 crisis.
Majority of workers want more support while working from home
More than half of office workers said they wished their employer would provide them with more support while working from home, the survey found. Those who were new to a company and those who took on new work duties felt they were left to fend for themselves during the pandemic.
Nearly two-thirds of workers (63%) said they took on new responsibilities or started a new role during the pandemic. Of those workers, more than a quarter (27%) said they received no training or support to help them adjust to their new responsibilities.
Along the same lines, among workers who started a new job during the pandemic:
- 52% said they didn't receive enough training
- 56% said they have unanswered questions about their role
New and transitioning workers aren't the only ones who have felt a lack of employer support during the pandemic. An earlier survey from think tank Catalyst found that working parents — particularly working mothers — were likely to feel unsupported during the pandemic.
High-ranking executives have different view than office workers
While many office workers were unimpressed by the level of support they received, an overwhelming majority of C-suite respondents (86%) said they believed their company demonstrated commitment to their employees throughout 2020.
C-suite respondents also appeared to understand the need for companies to provide ample training to new hires, as well as those transitioning to new roles. In fact, more than 80% of the executives surveyed said they believe the implementation of onboarding, performance management and learning are important factors when preparing employees for new roles, transfers and promotions.
When asked about other priorities for 2021, C-suite executives named a number of goals, including:
- Finding new ways to serve customers and build resiliency
- Teaching new skills to meet evolving needs in the company
Another recent survey from staffing company Express Employment Professionals found that nearly 9 in 10 hiring decision-makers believed employees needed to refresh their skills to remain competitive in the workforce.
C-suite executives are also bullish about going digital, as 84% said a critical priority for 2021 is accelerating the path toward digital business transformation.
Methodology: SilkRoad Technology commissioned opinion firm OnePoll to survey 1,500 office workers and 500 C-level executives from Dec. 9-24, 2020. Half of respondents work for companies that have more than 1,000 employees.