45% of Workers Believe Companies Don't Listen to Feedback From Employee Surveys

45% of Workers Believe Companies Don't Listen to Feedback From Employee Surveys

Employee honesty and in-depth answers offers businesses an opportunity to enact meaningful change for their workforce
man working late at office

As companies grapple with employees leaving in droves amid the Great Resignation, many struggle to understand why. However, new research shows that some of them may have had the answers all along.

The latest set of findings from experience management software provider Explorance indicate that 45% of employees — and 40% of executives — feel that the feedback they provide in company surveys doesn't lead to any meaningful change in the organization. This could be one reason why a similar number of respondents (41%) also plan on looking for a new job.

Workers are eager to share their thoughts with their employers

"The three greatest challenges business leaders are facing today with respect to talent are attraction, performance engagement and retention," says Samer Saab, founder and CEO of Explorance.

"This data not only reveals new insights as to why employees are looking to change jobs, it also shows that responding to employee feedback by making meaningful changes can improve employee inclusion and retention."

After all, a different survey from Eagle Hill Consulting showed that, although 64% of employees say their work experience affects the quality of their customer service, only 38% agree that their employers make it a priority. On the other hand, those that believed their employer handled the COVID-19 pandemic well are much more likely to stay with their company for the long-term.

These findings, along with those from Explorance, suggest that companies have much to gain from listening to and implementing employee feedback.

For instance, the report showed that:

  • 85% of employees always or usually take company surveys
  • 98% are completely or somewhat honest when they respond
  • 78% are eager to take company surveys

Another 38% of respondents prefer company surveys over other alternatives for sharing feedback with or about their company — even more so than one-on-one meetings with employee managers, which came in second at 25%.

And although open-ended questions require more time and effort to fill out compared to other survey formats, 98% of employees answer them usually, always or sometimes in company surveys.

Despite lack of change and transparency, respondents continue to provide feedback using surveys

Perhaps because of all the effort they put into these surveys, the Explorance report also found that employees and executives alike want more transparency around company survey results. In addition to the 43% of workers who say they never see survey results, 56% of business executives say the same — despite their higher ranking and greater ability to enact change within the organization.

Still, it seems that workers will continue to provide feedback using this method, especially since many believe that surveys:

  • Allow them to share feedback with management (63%)
  • Give them an opportunity to drive positive change within their company (52%)
  • Make them feel like their opinion matters (44%)
  • Allow them to contribute to meaningful changes (41%)

Methodology: On behalf of Explorance, Wakefield Research conducted an online survey of 2,000 part-time and full-time employed American adults (ages 18 and older), working across a variety of industry sectors. The survey was conducted between Aug. 19-25, 2021 and the data weighted to be representative of the national U.S. employed adult population.