PayHub Review: Is It Right For Your Business?

Not the cheapest solution out there, but good for those looking for quality customer service and a merchant account

Editor's Rating

4.5

Good for

  • Mid-to-large sized eCommerce businesses
  • Those looking for dedicated customer service

Bad for

  • Companies that want the cheapest credit card processing available
  • In-store and mobile credit card processing

PayHub Review: Is It Right For Your Business?

Not the cheapest solution out there, but good for those looking for quality customer service and a merchant account

Good for

  • Mid-to-large sized eCommerce businesses
  • Those looking for dedicated customer service

Bad for

  • Companies that want the cheapest credit card processing available
  • In-store and mobile credit card processing

Editor's Rating

4.5

PayHub Review: Is It Right For Your Business?

Editor's Rating

4.5

Good for

  • Mid-to-large sized eCommerce businesses
  • Those looking for dedicated customer service

Bad for

  • Companies that want the cheapest credit card processing available
  • In-store and mobile credit card processing

PayHub is a processor we recommend for mid-to-large sized businesses that value having better features and customer service over affordability. If all you want to do is cut costs, then look at processors like Square or Stripe instead. They have no monthly minimums and no annual fees. However, if you want to have benefits like a dedicated account rep or robust and a detailed online management and reporting platform, we suggest looking into PayHub.

Note: Do not confuse this processor for PayHub Payments, which is an unaffiliated company. Also, know that PayHub is a product of SignaPay. The latter also provides other credit card processing options that are not discussed in this review.

Review: Is PayHub A Good Credit Card Processor?

PayHub is a good, albeit expensive, credit card processor and merchant account provider. Though it provides in-person payment processing options, PayHub is geared for online use in eCommerce.

Good For…Bad For…

Mid-to-large sized eCommerce businesses

Companies that want the cheapest credit card processing available
Those looking for dedicated customer serviceIn-store and mobile credit card processing

On the cost side of things, PayHub will charge you close to $200 per year through annual and PCI fees alone. That is a lot more expensive than some of their competitors like Square or Stripe. However, the advantage PayHub has over these other processors is their human touch. You’ll get a dedicated account rep that will handle any problems your account runs into. Also, because PayHub is not a payments aggregator, there’s less of a chance your funds will be frozen when a suspicious transaction goes through. Though less of an issue for small startups, this may become a frequent occurrence for companies that process a large volume of transactions each month.

PayHub offers two processing fee structures, though one is decidedly more competitive than the other. The flat pricing of 2.79% + $0.25 is lower than some other online-only processors, like Stripe. However, the interchange plus pricing comes with a very high markup of 0.40%. That’s over twice what some other processors will charge. For example, Helcim charges their customers just a 0.18% markup on top of interchange.

Despite that, it's difficult to recommend one plan over the other. The prices posted to PayHub’s website are just samples. In reality, they will work with businesses on an individual basis to determine the actual cost. For example, we obtained a quote for a retail clothing business that is brand new and without revenue. In such a case, we were quoted a 0.50% markup above interchange, as opposed to the 0.40% posted online. If you run a more established business, you may be able to get more competitive prices.

An image of PayHub's online reporting interface.

Pictured: PayHub's Virtual Hub online reporting dashboard. Image Source: PayHub.com

Bottom Line: If you’re a business owner whose priority is getting great customer service and robust reporting features, and not necessarily the lowest prices around, then PayHub is a good option. Though expensive, the added human touch of having a dedicated account rep can make a big difference for mid-to-large sized businesses. If the idea of having your accounts frozen for a few days and having to deal with online support tickets or call centers sounds awful to you, it may be worth considering PayHub.

Payhub Fees, Features & Benefits

PayHub is an online-focused credit card processor and merchant account provider. It offers two plans with different pricing options. You can sign up for flat pricing or an interchange plus model. The prices posted below, and those on PayHub’s website, are just samples. Your actual prices may vary depending on the type of company you operate, how long you’ve been in business, and how many payments you process per month.

PayHub Credit Card Processing

Details
Transaction Costs
  • Flat-Pricing: 2.79% + $0.25
  • Interchange Plus: Interchange + 0.40% + $0.10
Select Fees
  • Annual: $99
  • PCI-Compliance:$99 per year
  • Chargeback Fee: $25 per occurrence
Online Implementation OptionsButtons, Plugins and API
Monthly Minimum$25

PayHub also offers a Gateway-only plan for those who are only interested in the company’s online reporting features. The Gateway plans start from $9.95 per month, and will change based on your needs and your company, just like their payment processing business.

A major benefit PayHub advertises is its Virtual Hub -- an online reporting system. It contains a robust set of features, including customer management, recurring billing, customizable receipts, the ability to manage multiple employee accounts, and a set of fraud prevention tools to fight things like chargebacks.

You can start processing payments through PayHub by either using their shopping cart plugins, a generated button that you plug into your website, or -- for more advanced users -- their custom API. You can also purchase or lease POS systems through PayHub, and buy your own terminals for in person processing at a brick and mortar location. Know that buying terminals directly from PayHub and SignaPay is not necessary. You can use your own terminals, and you will likely be able to find a much better price if you shop around on your own. You’ll be able to hook up those terminals to PayHub once you sign up with their service.

How Much Can PayHub Credit Card Processing Cost Your Business

To provide businesses with a better idea of what the actual cost to process their payments may be with the plans listed on PayHub’s website, we modeled each for a few different monthly sales volumes. We factored in the annual fee and PCI-compliance fee. For the purposes of our calculation, we assumed an average interchange fee of 2.2% + $0.22, and an average transaction size of $100. This bakes in various assessment costs as well.

Transaction Volume (Monthly)

Fixed-PriceInterchange Plus
$10,000$321$299
$25,000$777$722
$50,000$1,537$1,428

How Does PayHub Compare to Other Credit Card Processors?

We took a look at how PayHub stacks up against its competitors. Whenever shopping for a new merchant account, like with anything else, it’s always best to compare your options.

PayHub vs Square

Square is better geared towards new businesses that simply want to get up and running while keeping costs low. Unlike PayHub, Square isn’t a merchant account. Instead, it’s a processing aggregator that is all about quickly setting up payment processing for a business at a flat rate. While this is good for setting up accounts quickly, it may cause problems, such as account freezes, if you process large volumes of payments each month.

With Square you’ll pay 2.75% for each swiped or dipped transaction, and 2.9% + $0.30 per online transaction. There is no ability to switch to an interchange plus model, which means you’ll be paying more for debit transactions with Square than you would with PayHub. In terms of pricing, it’s also worth noting that Square has no monthly minimums and no annual fees. It’s some of the most bare-bones credit card processing available.

PayHub may also be the better payment processor if you want a more human element to your services. With Square a lot of the customer service is automated. You file a support ticket if you run into an issue, or contact a call center. With PayHub, you’re given a dedicated account rep that will work with you to iron out any problems you may have along the way. This added support may be good for businesses processing large amounts each month (over $10,000).

Square Highlights

  • 2.75% per in person transaction; 2.9% + $0.30 per online transaction
  • No monthly fees or minimums
  • Not a dedicated merchant account
  • Read Review

PayHub vs Stripe

Stripe is an online-only credit card processor good for companies with developer resources, or those who want to process payments in this like mobile apps. Like Square, Stripe is a payment aggregator that is focused on getting your payment processing up and running as quickly as possible. They have a well-reviewed API that is reportedly very easy to work with if you are a developer. However, there is no cheap alternatives with Stripe for non-developers. If you can’t code something yourself or have a developer do it for you, you’ll need to hook up Stripe to a third-party eCommerce platform that can end up costing you extra. On the flipside, PayHub allows you to generate a “buy now” button, and simply copy and paste code into your website. While it may look less professional, it is a much simpler implementation.

Stripe doesn’t provide businesses with multiple pricing options. Your only choice is fixed pricing at 2.9% plus $0.30 per transaction. For firms that deal with a lot of debit card payments, this may be a lot more expensive to process. With interchange plus pricing, which is available through PayHub, these types of transactions cost significantly less. Of course, the overhead costs with Stripe, as was the case with Square, are significantly lower than PayHub. There are no monthly fees or minimums to deal with.

Stripe Highlights

  • 2.9% + $0.30 per online transaction; No in person options
  • No monthly fees or minimums
  • Not a dedicated merchant account
  • Read Review

PayHub vs PayPal

PayPal provides one of the most affordable low-tech credit card processing solutions. Just like PayHub, PayPal allows you to simply embed “buy now” buttons on your website that can handle the needs for small online shops that are just starting out. However, unlike PayHub, PayPal doesn’t come with massive overhead costs, like annual fees or monthly minimums. Therefore, if you want to minimize costs and don’t care about having dedicated customer service, PayPal is the way to go.

Keep in mind that if you want to build your own website and work with an API, PayPal gets expensive. To do this, you will need to sign up for PayPal Payments Pro, which costs $30 per month. This is significantly more expensive than the cost of the equivalent service with PayHub. Therefore, business owners looking for something a bit more advanced, who at the same time want to keep costs low, should look into Square or Stripe instead.

PayPal Highlights

  • 2.7% per in person transaction; 2.9% + $0.30 per online transaction
  • Custom API access costs $30 per month through PayPal Payments Pro
  • Options for easy/non-developer implementation
  • Read Review

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