Citi Double Cash Login Help and Online Payment Tips

Editorial Note: The content of this article is based on the author’s opinions and recommendations alone. It has not been previewed, commissioned or otherwise endorsed by any credit card issuer.

Editor's Rating

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Easily one of the best cash back cards on the market.

Good For

  • High rate of cash back on every purchase; No categories to enroll in or keep track of; Long introductory offer on balance transfers; Doesn't charge an annual fee

Bad For

  • No sign-up bonus; Few other benefits; Charges a foreign transaction fee
  • On Citi's Secure Website
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Editor's Rating

?
{"onCurrent":true,"message":"Our team rates credit cards objectively based on independent research, the features the credit card offers users, and how it compares with other available cards in its category. The ratings are the opinion of our editors, and are not influenced by any outside factors, including any compensation the site may receive from certain advertisers.","showIcon":false,"tooltipLabel":"?"}

Easily one of the best cash back cards on the market.

Good For

  • High rate of cash back on every purchase; No categories to enroll in or keep track of; Long introductory offer on balance transfers; Doesn't charge an annual fee

Bad For

  • No sign-up bonus; Few other benefits; Charges a foreign transaction fee
  • On Citi's Secure Website
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Citi is an advertising partner.

The Citi® Double Cash Card – 18 month BT offer is a unique card in that you earn cash back twice. Earn 2% cash back on purchases: 1% when you buy plus 1% as you pay.

There’s also a generous intro APR of 0% for 18 months on Balance Transfers. After that, the variable APR will be 13.99% - 23.99% Variable, based on your creditworthiness. Also, the card has a $0 annual fee.

Logging in to your Citi card account

  • Go to the Citi homepage
  • Enter your user name and password in the “sign on” box
  • Click the “sign on” button

Did you forget your Citi username or password?

Citi allows cardholders who forgot their username or password to request those items. You’ll have to click the “forgot username?” or “forgot password?” link that’s located right under the sign-on box. Then choose “bank and/or credit card customer,” enter your credit card number and hit continue.

You can also call the toll-free number on the back of your card, or you can start a chat with customer service to assist you.

How to make a Citi online payment

Citi® Double Cash Card – 18 month BT offer payments can be made online in one of two ways:

  • Make a Payment is for one-time payments. You’ll need to sign in to your account and then set your payment amount, payment method and date. You will then be able to confirm your payment and receive a confirmation code and an email notification that your payment was submitted.
  • Another option is to set up AutoPay for automatic payments to be deducted monthly on your due date. This is a good backup plan to never miss a payment, but you need to make sure that you have the available funds.

Note: You can schedule one payment per day within your current billing cycle, as well as up to four future payments beyond your current billing cycle.

Customers can also make payments by mail or phone.

Contact Citi customer service

To reach Citi customer service, call the number on the back of your card. Or, if you don’t have your card in front of you, call 1-800-950-5114, and you will be directed to the appropriate department. Here are some other important numbers:

ContactPhone number
General Support & Servicing for your Citi card1-855-473-4583
Apply for a Credit Card & Check your Application Status1-888-201-4523
Servicio al cliente español1-800-947-9100
If you see an unauthorized transaction on your Citi account1-888-248-4226

Other ways to contact Citi service

By mail:

To make payments by regular mail, send to:

P.O. Box 9001037

Louisville KY, 40290-1037

For general correspondence, mail to:

Citibank Customer Service

P.O. Box 6500

Sioux Falls, SD 57117

By email:

There is no general email to contact for your Citi card. However, you can use the Message Us link in the Citi Mobile® App, and you'll receive a notification on your device as soon as an agent responds.

Opening a new Citi account

You can open a new Citi® Double Cash Card – 18 month BT offer account by visiting www.citibank.com.

  • On Citi's Secure Website
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That will take you to an online application page, which is broken into three sections. First is your personal information:

  • Name
  • Social Security number
  • Date of birth

Next, your contact information:

  • Address
  • Phone number
  • You’ll also have to pick a security word hint and a security word

Last is the financial information:

  • Total annual income
  • Monthly mortgage/rent payment
  • Check off which accounts you have (checking, savings, money market)

If you want to add an authorized user, you can do so on the application by checking that box. From there, you’ll have to include their personal and contact information.

Dawn Papandrea is a writer specializing in personal finance topics including credit cards, family finances and consumer issues. Her work has appeared on a number of financial websites including LendingTree, ValuePenguin, MagnifyMoney, CreditCards.com, BankRate.com, U.S. News & World Report, as well as publications including Family Circle. Dawn has a master’s degree in journalism from New York University. Follow her on Twitter: @dawnpapandrea.

These responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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How We Calculate Rewards: ValuePenguin calculates the value of rewards by estimating the dollar value of any points, miles or bonuses earned using the card less any associated annual fees. These estimates here are ValuePenguin's alone, not those of the card issuer, and have not been reviewed, approved or otherwise endorsed by the credit card issuer.

Example of how we calculate the rewards rates: When redeemed for travel through Ultimate Rewards, Chase Sapphire Preferred points are worth $0.0125 each. The card awards 2 points on travel and dining and 1 point on everything else. Therefore, we say the card has a 2.5% rewards rate on dining and travel (2 x $0.0125) and a 1.25% rewards rate on everything else (1 x $0.0125).

  • On Citi's Secure Website
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