Our study found that insurance rates from Access Auto are above average, and the company receives more complaints than competitors. Many drivers could find better rates and better customer service from other companies, like Geico or State Farm.
Access Auto Insurance coverages
Access Auto sells car insurance policies in five states: Arizona, Illinois, Indiana, Nevada and Texas. The company offers customers a wide range of standard car insurance coverages, including:
- Bodily injury liability
- Property damage liability
- Uninsured motorist
- Collision and comprehensive
- Underinsured motorist
- Roadside assistance
- Rental reimbursement
- SR-22 insurance
Cost of auto insurance from Access
We found that Access Auto is consistently one of the more expensive insurers, especially compared to other accessible, big-name insurers such as Geico and State Farm. Our analysis showed that insurance quotes from Access Auto cost 46% more than the average rates for a full-coverage policy.
Find Cheap Auto Insurance Quotes in Your Area
These annual quotes were for a full-coverage policy for a driver living in Arizona.
The cost of auto insurance varies based on a wide range of factors, including location, age and driving history. Therefore, we recommend always comparing quotes from multiple insurers in order to find the best rate.
Access Auto does offer some flexibility when it comes to paying for insurance. The company accepts multiple payment methods, including credit cards, debit cards, money orders and eChecks.
Access Auto ratings and customer reviews
Access Auto received a Complaint Index of 4.77 from the National Association of Insurance Commissioners. The Complaint Index measures the number of claims an insurer receives relative to its size, with a national average of 1.00. This means Access Auto received almost 5 times as many complaints than the average company of their size.
Allstate, Geico and State Farm scored higher on customer satisfaction ratings than Access, in addition to offering cheaper quotes. Access Auto does have an A+ rating from the Better Business Bureau, which indicates consistent responsiveness to consumer feedback and concerns.
Below is a chart of Access Auto's popular business ratings:
|A.M. Best Financial Strength Rating||B+|
|Better Business Bureau Rating||A+|
|NAIC Complaint Index (NAIC, 2020)||4.77 (Worse than average)|
How to file a claim
To report a claim with an Access Auto Insurance representative, call (630) 645-7755. You can also call your Access Auto agent to file a claim.
The quotes for this study were sourced from the 2020 Premium Comparison report published by the Arizona Department of Insurance. The annual quotes were for full-coverage policies with combined single limits of $300,000, or split limits of $100,000/$300,000 bodily injury and $50,000 property damage, plus collision and comprehensive coverages.